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Remote It Help Desk Jobs in Georgia (NOW HIRING)

Who We Are Athens Micro is an IT service provider, specializing in providing computer network and ... Helpful means we are always a help to our clients and fellow team members. Responsive means we are ...

Senior IT Portfolio & Governance Lead

Atlanta, GA · On-site +1

$126K - $126K/yr

Andby harnessingDanaher's system of continuous improvement, you help turn ideas into impact ... Remote position located in the USA. At Cepheid, our vision is to be the leading provider of ...

Lyrasis was created by its members to help them tackle wide-reaching challenges with collective ... While this position is 100% remote, it requires occasional travel to Lyrasis company events and in ...

Application Architect (IT)

Atlanta, GA · On-site +1

$70K - $140K/yr

Bachelor's degree in computer science, Information Technology, Engineering, Business, or a related ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Bachelor's degree in computer science, Information Technology, Engineering, Business, or a related ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

To help you and your family be well and stay well. What We Offer * Health, dental, vision and life insurance plans * 401(k) Savings plan - with generous company matching contributions (up to 6%) * ...

Showing results 21-40

Remote It Help Desk information

See Georgia salary details

$10

$19

$28

How much do remote it help desk jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for remote it help desk in Georgia is $19.55, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $21.92 per hour, depending on experience, location, and employer.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are the most commonly searched types of It Help Desk jobs in Georgia?

The most popular types of It Help Desk jobs in Georgia are:

What job categories do people searching Remote It Help Desk jobs in Georgia look for?

The top searched job categories for Remote It Help Desk jobs in Georgia are:

What cities in Georgia are hiring for Remote It Help Desk jobs?

Cities in Georgia with the most Remote It Help Desk job openings:

Infographic showing various Remote It Help Desk job openings in Georgia as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $40,660 per year, or $19.5 per hour.

IT Governance Project Manager

Booz Allen Hamilton, Inc.

Atlanta, GA • Hybrid

$69K - $158K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 9 days ago


Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

11th of 72 rated business consultants


Job description


Remote Work:
Hybrid
Job Number:
R0247888
Location:
Atlanta,GA,US
Share job via:
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IT Governance Project Manager
The Opportunity:
We are seeking a mid-level professional who can operate at the intersection of IT project management, IT and data governance, and product ownership. This individual will manage project delivery using structured lifecycle methodologies, support product backlog and stakeholder alignment activities, and contribute to center-wide governance processes, including facilitation of portfolio governance activities.
This role requires someone comfortable moving fluidly between traditional PM structure, agile, product-oriented delivery, and governance and compliance functions.
If you're eager to deliver complex IT projects, drive product and stakeholder alignment, and actively contribute to enterprise governance processes, this is your chance to help shape our clients' future. Join our collaborative team to make a meaningful impact at the intersection of IT project management, data governance, and product ownership. This position is located in Atlanta, GA.
Join us. The world can't wait.
You Have:
  • 5+ years of experience spanning IT project management, product ownership, business analysis, or data governance
  • Experience with structured project or program lifecycle methodologies
  • Experience developing and maintaining project charters, schedules, risk registers, status reports, and stakeholder communication plans and producing documentation, briefings, and materials for governance and leadership review
  • Experience supporting or facilitating governance processes, such as investment review boards, stage-gate reviews, or governance committees
  • Experience coordinating cross-functional teams, including technical, business, and governance stakeholders
  • Knowledge of Agile and Scrum ceremonies and product backlog management
  • Ability to manage multiple concurrent priorities across project management, product, and governance functions
  • Ability to obtain and maintain a Public Trust or Suitability/Fitness determination based on client requirements
  • Bachelor's degree

Nice If You Have:
  • Experience with the CDC EPLC framework
  • Experience in a federal, public health, or CDC/HHS-affiliated environment
  • Experience with tools supporting investment tracking, workflow management, or governance documentation
  • Experience with project or portfolio management tools, such as Jira, Confluence, MS Project, or ServiceNow
  • Experience with data governance frameworks or data management or stewardship practices
  • Knowledge of governance committee structures, such as steering committees, governance and technical review boards
  • Possession of excellent written and verbal communication skills
  • Certified Scrum Product Owner (CSPO) or equivalent product ownership certification
  • PMP certification
  • Agile Certification

Vetting:
Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client
Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,300.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914