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Full Time Help Desk Jobs in Georgia (NOW HIRING)

NuAxis Innovations

Help Desk Support Technician

Atlanta, GA · On-site

$19.25 - $26/hr

We are currently seeking a Help Desk Support Technician for a Full-Time position. Overview At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help ...

KēSTA I.T.

Help Desk Analyst II

Conyers, GA · Hybrid

$20/hr

T is actively seeking a Help Desk Analyst for an immediate contract engagement with our government ... Required Skills · High School Diploma or GED. · At least 2 years of full-time call center support ...

Synectics Inc

IT Help Desk Analyst

Conyers, GA

$20/hr

The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in ... Two (2) years of full-time experience within the last seven (7) years providing call center support ...

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Full Time Help Desk information

What is a full time help desk job?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a full time help desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.

What are some common challenges faced by full time help desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

Is a full time help desk a stressful job?

A full-time help desk position can be stressful due to the need to quickly resolve technical issues and manage multiple user requests. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during high-demand periods or system outages.

What are the most commonly searched types of Help Desk jobs in Georgia?

The most popular types of Help Desk jobs in Georgia are:

Full Time Help Desk jobs near you
Infographic showing various Full Time Help Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 23% Part Time, 8% Contract, and 3% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Help Desk Support Technician

NuAxis Innovations

Atlanta, GA • On-site

$19.25 - $26/hr

Full-time

Re-posted 11 days ago

Job description

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose. 

We know tech, but we love people. NuAxis is home to thinkers and feelers; engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it's a state of mind. 

We believe happy employees do amazing work, so join our team NOW. We are currently seeking a Help Desk Support Technician for a Full-Time  position.

Overview

At NuAxis Innovations, Technology is our Passion. People are our Purpose. We are seeking a motivated Help Desk Support Technician to support a distributed IT environment, delivering exceptional customer experience (CX) to end users.

Key Responsibilities

  • Provide Tier 1 technical support via phone, email, and in-person

  • Troubleshoot hardware, software, and network issues

  • Support Windows 10/11 and macOS environments

  • Manage tickets using tools such as ServiceNow, Remedy, or equivalent

  • Perform Active Directory tasks (user creation, password resets, group management)

  • Support Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)

  • Assist with device imaging (PXE), deployments, and upgrades

  • Provide support for VPN, remote desktop, and connectivity issues

  • Maintain asset inventory and assist with hardware lifecycle management

  • Escalate complex issues to Tier 2/3 teams

Required Qualifications

  • 1-3 years of IT Help Desk / Desktop Support experience

  • CompTIA A+ (or equivalent)

  • Strong troubleshooting and customer service skills

  • Experience with ticketing systems and remote support tools

Preferred

  • ITIL Foundation

  • Experience with MDM tools (Intune, MaaS360, JAMF)

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile: 

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them.  Learn More.

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

Employment Type: Full time

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