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Full Time Help Desk Jobs in Georgia (NOW HIRING)

Unifi

Travel Desk Agent

Atlanta, GA · On-site

$16.25 - $21/hr

General information Job Title Travel Desk Agent Date Friday, July 24, 2026 Entity Unifi Aviation, LLC State Georgia City Atlanta Base Pay Rate: $ 22.71 Full/Part Time Full Time Exempt or Non-Exempt ...

Cogent Technology Resource

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Installation Helper / Apprentice

Tucker, GA · On-site

$18 - $22/hr

If you are looking for office work, remote work, help desk work, or an easy job, do not apply. We ... Other site-specific requirements Pay & Benefits * $18-$22/hour to start * Full-time position

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Full Time Help Desk information

What is a full time help desk job?

Full time help desk jobs involve providing technical support to users, typically within an organization or to customers of a company. These roles require troubleshooting hardware and software issues, resolving technical problems, and offering guidance on technology use. Full time positions generally mean working a standard 40-hour week, often with set shifts. Help desk professionals need strong communication skills, technical knowledge, and the ability to work efficiently under pressure. They play a crucial role in maintaining smooth IT operations and ensuring user satisfaction.

What are the key skills and qualifications needed to thrive as a full time help desk professional, and why are they important?

To thrive as a Full Time Help Desk professional, you need strong troubleshooting abilities, knowledge of operating systems and networks, and usually at least a high school diploma or relevant IT certifications. Familiarity with ticketing systems, remote desktop tools, and common productivity software like Microsoft Office is typically required. Excellent communication, patience, and problem-solving skills enable you to assist users effectively and manage stressful situations. These competencies are crucial for ensuring timely technical support and maintaining user satisfaction within an organization.

What are some common challenges faced by full time help desk staff, and how can they be managed effectively?

Full Time Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated users, and keeping up with evolving technology. Effective time management, consistent documentation, and strong communication skills are essential for addressing these issues. Many organizations offer training and support systems, such as escalation paths and knowledge bases, to help staff resolve complex problems and maintain job satisfaction.

Is a full time help desk a stressful job?

A full-time help desk position can be stressful due to the need to quickly resolve technical issues and manage multiple user requests. The job often requires strong communication skills, problem-solving abilities, and the ability to work under pressure, especially during high-demand periods or system outages.

What are the most commonly searched types of Help Desk jobs in Georgia?

The most popular types of Help Desk jobs in Georgia are:

Full Time Help Desk jobs near you
Infographic showing various Full Time Help Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 23% Part Time, 8% Contract, and 3% Nights. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

IT Help Desk Engineer

Athens Micro

Athens, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Who We Are
Athens Micro is an IT service provider, specializing in providing computer network and server support to small and medium-sized businesses based in the North Georgia area. Our goal is to offer state-of-the-art IT solutions and customer service to our clients. We provide corporate-level information technology on a small and medium-sized business budget. Our employees have the best learning opportunities for computer support in our industry. In operation since 1983, we are the largest and most reputable managed service provider in the area.
The culture at Athens Micro is built on our shared core values: We Love to Learn, We Do the Right Thing, We are Helpful, We are Positive Problem Solvers, We are Responsive, and we Pay Attention to Details. Love to Learn means that we enjoy learning about technology and embrace the challenge of learning every day. Do the Right Thing means we do what we should do for our clients, the company, and ourselves. Helpful means we are always a help to our clients and fellow team members. Responsive means we are quick to respond to our client's needs. Attention to Details means we strive for perfection in all that we do.
We hire, fire, review, reward, and recognize our teammates based on core values, so it's important that you share these values in order to be part of our team.
What We Look For
  • Someone passionate about technology
  • The ability to think quickly and act swiftly
  • A positive attitude
Responsibilities
  • Assist our users with a wide range of potential issues, ranging from Malware Cleanup to light firewall configuration
  • Assist with VPN client configuration
Skills
  • Basic Hardware and Software Troubleshooting
  • Basic Knowledge of OSX
Requirements
  • CompTIA A+ and Network+ are a plus
  • CompTIA A+ required after 90 days of employment
  • Microsoft certification with a focus on Office 365 required after 180 days of employment
  • Proficiency in all Microsoft mainstream products and software
  • Any other industry standard certifications
  • Valid driver's license and personal car
  • Background check and pre-employment screening
  • Possibility of onsite work when on-call
Benefits
  • Smart, helpful co-workers
  • Schedule flexibility after time spent on project, after-hours and weekends
  • Medical, Dental, Vision, and Disability Insurance
  • 401k with matching in addition to paid salary
  • Paid Time Off and Paid Holidays
  • Monthly bonuses for meeting goals
  • Training and bonus incentives for continued education and obtaining new certifications

This is a full time position.

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