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Virtual Help Desk Jobs in Homestead, FL (NOW HIRING)

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Share Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate ... virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

Help Desk Specialist The Opportunity: Are you a dedicated, adaptable professional passionate about ... virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

R0245925 Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$61K - $141K/yr

Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and ... virtual) is prohibited unless permission is explicitly provided . Work Model Our people-first ...

Booz Allen Hamilton

Help Desk Lead

Miami, FL · On-site

$86K - $198K/yr

Help Desk Lead Provide in-depth support and lead problem solving and implementation efforts for ... virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first ...

One Medical

Phlebotomist/Front Desk

Miami, FL · On-site

$16.25 - $20.25/hr

Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive ... You have an unwavering drive to help and serve others and create amazing moments for our members ...

One Medical

Phlebotomist/Front Desk

Miami, FL

$16.25 - $20.25/hr

Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive ... You have an unwavering drive to help and serve others and create amazing moments for our members ...

One Medical

Phlebotomist/Front Desk

Miami, FL · On-site

$16.25 - $20.25/hr

Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive ... You have an unwavering drive to help and serve others and create amazing moments for our members ...

One Medical

Phlebotomist/Front Desk

Miami, FL

$16.25 - $20.25/hr

You have an unwavering drive to help and serve others and create amazing moments for our members ... virtual medical team with clerical duties such as, but not limited to biometric screening forms ...

Holland America Group

Legal Administrator

Miami, FL · On-site

... virtual meetings and responding to inquiries. Collaborate with the IT Help Desk and shipboard teams to proactively identify and resolve logistical and compliance-related issues, ensuring seamless ...

Carnival Corporation

Legal Administrator

Miami, FL · Hybrid

... virtual meetings and responding to inquiries. Collaborate with the IT Help Desk and shipboard teams to proactively identify and resolve logistical and compliance-related issues, ensuring seamless ...

Holland America Group

Legal Administrator

Miami, FL · Hybrid

... virtual meetings and responding to inquiries. Collaborate with the IT Help Desk and shipboard teams to proactively identify and resolve logistical and compliance-related issues, ensuring seamless ...

Dohan CPA PA

Be Seen First

Audit & Assurance Professional

Kendall, FL · On-site

We need someone who wants to help build that, not watch it happen from the sidelines. What you'll ... Tax, Audit & Assurance, Advisory/Virtual CFO, and vBOSSTM virtual back-office support. Company ...

New

Dohan CPA PA

Be Seen First

Audit & Assurance Professional

Kendall, FL · On-site

We need someone who wants to help build that, not watch it happen from the sidelines. What you'll ... Tax, Audit & Assurance, Advisory/Virtual CFO, and vBOSSTM virtual back-office support. Company ...

New

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All JobsHelp Desk JobsVirtual Help Desk JobsVirtual Help Desk Jobs in Homestead, FL

Virtual Help Desk information

See Homestead, FL salary details

$11

$21

$31

How much do virtual help desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for virtual help desk in Homestead, FL is $21.27, according to ZipRecruiter salary data. Most workers in this role earn between $17.64 and $23.85 per hour, depending on experience, location, and employer.

What is a virtual help desk?

Virtual help desk jobs involve providing technical support and assistance to customers or employees remotely, often via phone, email, or chat. Professionals in these roles troubleshoot software, hardware, and network issues, guide users through problem-solving steps, and escalate complex issues as needed. They play a crucial role in maintaining smooth IT operations for organizations by resolving issues quickly and efficiently from a remote location.

What are the key skills and qualifications needed to thrive as a virtual help desk professional?

To thrive as a Virtual Help Desk professional, you need strong problem-solving abilities, technical troubleshooting skills, and a solid understanding of computer systems and networks, often supported by a relevant IT certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems such as Zendesk or ServiceNow, and knowledge base platforms is typically required. Excellent communication, patience, and customer service orientation are vital soft skills for effectively assisting users and managing stressful situations. These skills and qualities ensure efficient, accurate support for end-users and contribute to high customer satisfaction in a remote environment.

What are some common challenges faced by virtual help desk professionals, and how can they be addressed?

Virtual Help Desk professionals often encounter challenges such as managing high volumes of support requests, communicating clearly with users remotely, and troubleshooting issues without physical access to devices. To address these, it's important to prioritize tickets effectively, utilize remote access tools, and develop strong written and verbal communication skills. Additionally, ongoing training in the latest support technologies and regular collaboration with team members can help overcome these challenges and ensure excellent service delivery.

What is the difference between Virtual Help Desk vs Technical Support Specialist?

AspectVirtual Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma; certifications like CompTIA A+ or Network+
Work EnvironmentRemote, customer service-focusedRemote or on-site, technical troubleshooting
Employer & Industry UsageIT service providers, tech companies, MSPsIT companies, tech support firms, hardware vendors

The Virtual Help Desk and Technical Support Specialist roles both require technical knowledge and certifications like CompTIA A+. The main difference lies in their focus: Virtual Help Desk roles emphasize customer service and remote support, while Technical Support Specialists often handle more technical troubleshooting and hardware issues. Both roles are essential in IT support environments and often overlap in skills and certifications.

What are the most commonly searched types of Help Desk jobs in Homestead, FL?

The most popular types of Help Desk jobs in Homestead, FL are:

What cities near Homestead, FL are hiring for Virtual Help Desk jobs?

Cities near Homestead, FL with the most Virtual Help Desk job openings:

Virtual Help Desk jobs near you
Infographic showing various Virtual Help Desk job openings in Homestead, FL as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, and 4% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $44,238 per year, or $21.3 per hour.

Help Desk Specialist

Booz Allen Hamilton, Inc.

Doral, FL • On-site, Remote

$52K - $108K/yr

Full-time, Part-time

Medical, Life, Retirement, PTO

Posted 23 days ago

Booz Allen Hamilton rating

8.9

Company rating: 8.9 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

9th of 72 rated business consultants

Job description


Remote Work:
Yes
Job Number:
R0245340
Location:
Doral,FL,US
Share job via:
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Help Desk Specialist
The Opportunity:
Are you a dedicated, adaptable professional passionate about solving technical challenges in a fast-paced, critical environment? Do you thrive in a dynamic team setting and have the expertise to provide effective, efficient, timely, and valuable support for internal and external mission partners? We're looking for a customer-focused, problem-solving guru with the skills and certifications to manage dynamic workloads while delivering exceptional support to our mission partners.
As an information technology professional, you know how to interface with customers and leadership to understand needs and gain insight on shared delivery performance. You will be providing Tier I and II support for Help Desk tickets from team members and mission partners within the response service level agreement, updating tickets daily with complete notes, and ensuring tickets are resolved to the customer's satisfaction before they are closed. You'll educate and provide policy guidance on all inquiries. Ready to build the future of shared delivery for the better?
Join us. The world can't wait.
You Have:
  • Experience providing Help Desk support in a high-demand and fast-paced environment
  • Experience tracking, analyzing, and resolving technical incidents systematically using industry-standard software
  • Experience with Microsoft Windows, macOS, and cloud-based IT support tools
  • Knowledge of ITIL processes and Agile workflows
  • HS diploma or GED and 3+ years of experience in Help Desk Support, or Bachelor's degree in Information Technology, Information Systems, Computer Science, or Cybersecurity and 1+ year of experience in Help Desk Support

Nice If You Have:
  • Experience with Jira and Confluence
  • Knowledge of Azure, AWS, or Cloud technologies
  • Ability to learn emerging IT technologies
  • Possession of excellent organizational skills
  • Possession of excellent written and verbal communication skills, to interact across all organizational levels
  • CompTIA A+, ITIL Foundation Certification, or Microsoft Certified: Modern Desktop Administrator Associate Certification

Compensation
At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $52,900.00 to $108,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.
Identity Statement
As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.
Candidate AI Usage Policy
AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.
Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.
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About Booz Allen Hamilton

Sourced by ZipRecruiter

Booz Allen Hamilton is a leading provider of management and technology consulting services to the US government in defense, intelligence, and civil markets. Headquartered in McLean, Virginia, the firm also serves major corporations, institutions, and not-for-profit organizations. Founded in 1914 by Edwin G. Booz, the company has a long-standing tradition of helping clients achieve success by delivering a wide range of consulting services that include strategic planning, human capital and learning, communication, systems development, and others. The company's mission is to empower people to change the world, and it has a reputation for maintaining the highest standards of integrity and-excellence.

Industry

It services

Company size

10,000+ Employees

Headquarters location

McLean, VA, US

Year founded

1914

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