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Help Desk Assistant Jobs in Utah (NOW HIRING)

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Help Desk Technician II: MarketStar's TechServices team has an opportunity for an ... Mentor junior technicians, share technical knowledge, and assist with troubleshooting guidance and ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

ID Logistics

Sr. Help Desk Technician

West Jordan, UT · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Observe all company safety rules and assist in enforcement as appropriate. This position is not ...

Kane is Able

Sr. Help Desk Technician

West Jordan, UT

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Observe all company safety rules and assist in enforcement as appropriate. This position is not ...

ID Logistics

Sr. Help Desk Technician

West Jordan, UT · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Observe all company safety rules and assist in enforcement as appropriate. This position is not ...

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Help Desk Assistant information

See Utah salary details

$9

$18

$30

How much do help desk assistant jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for help desk assistant in Utah is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.01 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Utah?

The most popular types of Help Desk jobs in Utah are:

What cities in Utah are hiring for Help Desk Assistant jobs?

Cities in Utah with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $39,470 per year, or $19 per hour.

Front Desk Assistant Manager

Summit Athletic Club

Saint George, UT

$17/hr

Full-time

Posted yesterday

New

Job description

Are you organized, dependable, and great at keeping things running smoothly? We’re looking for a Front Desk Assistant Manager to help lead our front desk team and make sure our club stays clean, organized, welcoming, and on track.

What You’ll Do

As a Front Desk Assistant Manager, you’ll help oversee the day-to-day operations of the front desk while supporting our team and managers. Responsibilities include:

  • Complete club walk-arounds, shift checklists, equipment checks, and weekend audits
  • Keep the front desk, tanning rooms, backstock closet, and club areas clean, organized, stocked, and ready for members
  • Restock club supplies, Summit apparel, class schedules, forms, and other front desk materials
  • Check emails and communicate important reminders to the team and department managers
  • Help identify and solve problems and follow up on items that need to be completed
  • Support other managers with projects, events, holiday decorating, and front desk meetings
  • Answer questions and provide support to the front desk team
  • Help with first-day trainings, including uniforms, packets, and handbooks
  • Make sure the team is prepared for clinics, events, and other club activities
  • Monitor the maintenance and technology logs and follow up on issues that need to be resolved
  • Help troubleshoot POS drops, clock-in iPads, waiver iPads, and other front desk technology
  • Manage lost and found, including taking items to the DI when needed
  • Maintain locker services, including clean-outs and name tags
  • Update zone cards and track missing cards
  • Update VIP cards at Sunset
  • Ensure pickleball and aquatics charges are being processed correctly at River
  • Check folders, paperwork, signage, and bulletin boards and remove outdated information
  • Complete expense forms and other administrative tasks
  • Make sure comment cards are sent to upper management when full
  • Help keep the front desk team informed about what’s happening throughout the club
  • Cover front desk shifts when call-outs occur
  • Support the team wherever needed to keep the club operating smoothly

What We’re Looking For

We’re looking for someone who is:

  • Reliable and responsible
  • Highly organized and detail-oriented
  • Comfortable taking initiative and solving problems
  • A strong communicator who works well with both team members and managers
  • Able to follow through and make sure tasks actually get completed
  • Friendly, professional, and approachable
  • Comfortable multitasking in a busy front desk environment
  • Willing to step in and help wherever needed
  • Someone who takes pride in keeping the club clean, organized, and member-ready

Why This Role Matters

The Front Desk Assistant Manager is an important part of keeping our club running smoothly. You’ll help support the team, maintain standards, communicate expectations, solve problems, and make sure members have a great experience from the moment they walk through the door.

Hours

  • 30–40 hours per week
  • Monday–Friday
  • Weekend audits/On call

Starting Pay: $17/hour

If you’re ready to take on more responsibility, support your team, and help make the club better every day, we’d love to have you apply!

Apply