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Help Desk Assistant Jobs in Utah (NOW HIRING)

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

About the Help Desk Technician II: MarketStar's TechServices team has an opportunity for an ... Mentor junior technicians, share technical knowledge, and assist with troubleshooting guidance and ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Position Type: Full-time position. Compensation Range: $20.00 - $22.00 hourly, DOE ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services, Inc.

IT Help Desk

Salt Lake City, UT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Ensign Services

IT Help Desk

Salt Lake City, UT

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Help Desk Salary: $20.00 - $22.00 per hour, DOE with a $1 differential for hours worked at night ... Troubleshoot remote desktops, laptops, printers, and other hardware peripherals. * Assist users in ...

Kane is Able

Sr. Help Desk Technician

West Jordan, UT · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Observe all company safety rules and assist in enforcement as appropriate. This position is not ...

ID Logistics

Sr. Help Desk Technician

West Jordan, UT · On-site

$65K - $73K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support ... Observe all company safety rules and assist in enforcement as appropriate. This position is not ...

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Help Desk Assistant information

See Utah salary details

$9

$18

$30

How much do help desk assistant jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for help desk assistant in Utah is $18.98, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $21.01 per hour, depending on experience, location, and employer.

What is a help desk assistant?

A help desk assistant specializes in providing users of technology with support and services. Your main duties are to address all customer or user issues, along with common technological problems. You monitor the help desk email, inbox and answer questions over the phone, and work with customers in person. If there are persistent problems, you fill out reports to pass along to your supervisor or manager. Qualifications for this job include career experience in IT support, analytical problem-solving skills, and excellent verbal and written communication abilities.

What are the key skills and qualifications needed to thrive as a help desk assistant?

To thrive as a Help Desk Assistant, you need foundational knowledge of computer systems, troubleshooting skills, and typically a relevant IT certification or associate degree. Familiarity with ticketing systems like Zendesk, remote desktop tools, and common operating systems is crucial. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage stressful situations. These skills ensure that technical issues are resolved efficiently, leading to higher user satisfaction and smooth organizational operations.

What are some of the most common challenges help desk assistants face when supporting users, and how can these be effectively managed?

Help Desk Assistants often encounter challenges such as managing high volumes of support requests, troubleshooting diverse technical issues, and communicating complex solutions to users with varying technical knowledge. To effectively handle these situations, it's important to prioritize tasks, use ticketing systems efficiently, and practice clear, empathetic communication. Continuous learning about new technologies and collaboration with more experienced team members can also help resolve issues more efficiently and improve user satisfaction.

What is the difference between Help Desk Assistant vs Technical Support Specialist?

AspectHelp Desk AssistantTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, IT support teamsIT departments, customer support, remote troubleshooting
Employer & IndustryBusinesses, government agencies, educational institutionsSimilar industries, often more technical roles
Common Search & ComparisonAssisting users with basic IT issuesResolving more complex technical problems

The Help Desk Assistant typically handles basic user support and troubleshooting, often working in help desk environments. In contrast, a Technical Support Specialist deals with more complex technical issues, requiring deeper technical knowledge. Both roles share similar credentials and work environments, but the Technical Support Specialist usually requires more advanced skills and certifications.

What qualifications do I need for a help desk assistant?

Help desk assistants typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, software, and operating systems. Strong communication skills, problem-solving abilities, and familiarity with ticketing systems or remote support tools are also important. Certifications such as CompTIA A+ can enhance job prospects but are not always required.
More about Help Desk Assistant jobs

What are the most commonly searched types of Help Desk jobs in Utah?

The most popular types of Help Desk jobs in Utah are:

What cities in Utah are hiring for Help Desk Assistant jobs?

Cities in Utah with the most Help Desk Assistant job openings:

Help Desk Assistant jobs near you
Infographic showing various Help Desk Assistant job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 31% Part Time, and 3% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $39,470 per year, or $19 per hour.

Help Desk Technician II

MarketStar

Ogden, UT • On-site

$19.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 19 days ago

MarketStar rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

31st of 492 rated business services

Job description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!
About the Help Desk Technician II:
MarketStar's TechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email, walk-up, remote, and deskside channels. The Technician II serves as an escalation resource for complex endpoint, identity, application, hardware, and connectivity issues while delivering timely and courteous service to employees and clients.
This role also supports hardware logistics, asset management, office technology, technical documentation, and the continued development of junior
technicians.
Location: Ogden, Utah
What Will You Do?
  • Provide professional technical support through phone, email, walk-up, remote, and deskside service channels.

  • Serve as an escalation point for complex or undocumented issues involving devices, applications, user accounts, authentication, networking, and endpoint management.

  • Troubleshoot primarily Windows devices, along with macOS devices managed through Microsoft Intune and ChromeOS devices managed through Google Workspace.

  • Support Microsoft enterprise technologies, including Microsoft Entra ID, hybrid Active Directory environments, Microsoft 365 applications, Intune, Windows Autopilot, multifactor authentication, device compliance, and access management.

  • Diagnose hardware, operating-system, application, profile, driver, peripheral, printing, wireless, VPN, and network-connectivity issues.

  • Repair, replace, provision, reimage, and configure computers and related equipment while protecting company and client data.

  • Perform user data migrations and support employees transitioning to replacement or upgraded devices.

  • Manage inbound and outbound hardware logistics for the Ogden HQ office, including receiving, deployment, return, repair, storage, and disposal activities.

  • Maintain an organized hardware storage area and accurate inventory of computers, monitors, peripherals, and accessories.

  • Use an enterprise ticketing system to document incidents and service requests, manage assets, maintain accurate configuration information, and identify recurring issue trends.

  • Take ownership of assigned incidents through resolution, including coordinating with infrastructure, security, enterprise application, and other technical teams.

  • Collaborate with the infrastructure team to troubleshoot network and office-technology issues, support updates, and meet technology needs for the Ogden HQ location.

  • Provide immediate onsite assistance during technology-related office emergencies or business-impacting incidents.

  • Create and maintain knowledge articles, troubleshooting procedures, user instructions, and technical documentation.

  • Mentor junior technicians, share technical knowledge, and assist with troubleshooting guidance and ticket-quality reviews.

  • Identify recurring problems, process gaps, and opportunities to improve the employee support experience.

  • Support new-hire onboarding, employee offboarding, office deployments, equipment audits, and other IT projects.

  • Perform other duties as assigned by IT management or the Support Manager.

What Will You Need to Succeed?
  • Proven experience in providing help desk support, desktop or end-user technology support preferred.

  • Working knowledge of Windows, macOS, and ChromeOS operating systems, with advanced proficiency supporting Windows devices.

  • Experience with Microsoft Entra ID, Active Directory, Microsoft 365, Intune, Windows Autopilot, or similar enterprise-management platforms preferred.

  • Experience using an IT service-management and asset-management platform such as Freshservice, Jira, ServiceNow.

  • Knowledge of TCP/IP, DNS, DHCP, wireless networks, LAN/WAN connectivity, VPNs, endpoint security, email, and identity-management concepts.

  • Ability to independently troubleshoot unfamiliar problems, isolate root causes, implement solutions, and clearly document findings.

  • Strong customer-service skills and the ability to communicate professionally with employees, clients, leaders, and technical teams.

  • Excellent verbal, written, organizational, problem-solving, and technical-writing skills.

  • Ability to prioritize multiple requests, recognize business impact, and follow incidents through completion.

  • Ability to coach junior technicians and contribute positively to a collaborative support environment.

  • IT certifications such as CompTIA A+, Network+, Security+, Microsoft, Apple, or Google certifications are preferred.

  • Ability to lift, move, install, and organize computers, monitors, and related equipment.

  • Ability to sit and operate a computer for prolonged periods.

What We Offer:
In support of our "We Care" value, MarketStar provides valuable mental, physical, and financial well-being benefits, including:
  • Structured learning and career-development programs

  • Mental-health resources

  • Generous paid time off and paid medical leave

  • Child and dependent-care reimbursement

  • Education reimbursement

  • 401(k) matching, hardship-loan program, and access to a financial-wellness advisor

  • Comprehensive medical, dental, and vision coverage

Compensation Range: $40,000.00 - $45,760.00 USD
The hourly pay range for this position is between $19.23 and $22.00 USD. There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

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