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Contract Help Desk Jobs in Utah (NOW HIRING)

Adobe, Inc.

Deal Desk Analyst

Lehi, UT · On-site

$107K - $186K/yr

Lead the day-to-day contract creation and deal approval processes. * Meet with sales teams and ... help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal ...

Adobe

Deal Desk Analyst

Lehi, UT · On-site

$107K - $186K/yr

Lead the day-to-day contract creation and deal approval processes. * Meet with sales teams and ... help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal ...

Adobe, Inc.

Deal Desk Analyst

Lehi, UT · On-site

$83K - $150K/yr

Lead the day-to-day contract creation and deal approval processes. * Meet with sales teams and ... help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal ...

Adobe

Deal Desk Analyst

Lehi, UT · On-site

$83K - $150K/yr

Lead the day-to-day contract creation and deal approval processes. * Meet with sales teams and ... help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal ...

Adobe

Deal Desk Analyst

Lehi, UT

$83K - $150K/yr

Lead the day-to-day contract creation and deal approval processes. * Meet with sales teams and ... help us advance our mission of empowering everyone to create. Adobe is proud to be an Equal ...

Wyetech

System Administrator 2

Bluffdale, UT · On-site

$42.42 - $104.64/hr

Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Due to federal contract requirements, United States Citizenship and position appropriate security ...

Wyetech

System Administrator 2

Bluffdale, UT · On-site

$42.42 - $104.64/hr

Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Due to federal contract requirements, United States Citizenship and position appropriate security ...

Wyetech

System Administrator 3

Bluffdale, UT

Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Due to federal contract requirements, United States Citizenship and position appropriate security ...

Wyetech

System Administrator 3

Bluffdale, UT · On-site

$49.25 - $118.30/hr

Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Due to federal contract requirements, United States Citizenship and position appropriate security ...

Wyetech

System Administrator 2

Bluffdale, UT

$42.42 - $104.64/hr

Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Due to federal contract requirements, United States Citizenship and position appropriate security ...

Wyetech

System Administrator 3

Bluffdale, UT · On-site

Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and ... Due to federal contract requirements, United States Citizenship and position appropriate security ...

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Showing results 21-40

All JobsContract Help Desk JobsContract Help Desk Jobs in Utah

Contract Help Desk information

Are contract help desk jobs still in demand?

Contract help desk jobs remain in demand due to ongoing needs for IT support across various industries. These roles often require technical skills, customer service abilities, and familiarity with help desk software, making them a consistent option for IT professionals seeking temporary or flexible work. Demand can vary based on industry trends and technological advancements, but overall, these positions continue to be available.

Is a contract help desk a stressful job?

A contract help desk role can be stressful due to high call volumes, troubleshooting technical issues, and meeting response time expectations. Success often depends on strong communication skills, technical knowledge, and the ability to manage multiple tasks efficiently.
What are the most commonly searched types of Help Desk jobs in Utah? The most popular types of Help Desk jobs in Utah are:
What cities in Utah are hiring for Contract Help Desk jobs? Cities in Utah with the most Contract Help Desk job openings:
Contract Help Desk jobs near you
Infographic showing various Contract Help Desk job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution.

IT Service Desk Agent - South Jordan, UT 84095

Amicis Global

South Jordan, UT • On-site

$20 - $25/hr

Contractor

Re-posted 10 days ago

Job description

Job Title: IT Service Desk Agent
Job Location: South Jordan, UT 84095
Job Duration: 12 months of contract
Kindly help me out with your most updated resume
Executive Summary:
  • The IT Service Desk Agent is the first point of contact for end users seeking IT support via phone and live chat in a fast-paced 24x7x365 environment.
  • This role requires delivering exceptional customer service, efficiently resolving technical issues, and ensuring accurate documentation in a call/chat ticketing system.
  • The ideal candidate will demonstrate expertise in troubleshooting, multitasking, and using knowledge base tools to drive high first-contact resolution rates.
  • This role also contributes to continuous improvement by identifying opportunities to streamline or automate processes.

Key Responsibilities:
Customer Support:
  • Provide front-line support via phone or live chat with professionalism, empathy, urgency, and a customer-first mindset.
  • Build trust and rapport with end users by demonstrating active listening, advocacy, and clear communication.
  • Resolve issues or escalate appropriately while managing customer expectations.
  • Maintain composure and professionalism in high-pressure and difficult situations.
  • Deliver a consistent and positive customer experience across all interactions.

Communication & Documentation:
  • Clearly document all support interactions in the ticketing system, including problem details, troubleshooting steps, and resolution.
  • Produce accurate, detailed documentation consumable by other agents, end users, and escalation teams.
  • Use proper netiquette and tone to ensure effective communication, especially in written chat interactions.
  • Communicate ticket status, next steps, and resolutions to users promptly.
  • Technical Troubleshooting & Resolution:
  • Provide high-quality technical support for enterprise software, hardware, peripherals, and infrastructure components.
  • Perform incident assessment, triage, research, training/education, resolution, and recovery.
  • Use diagnostic tools and system knowledge to troubleshoot and resolve problems effectively.
  • Install, modify, clean, or repair hardware and software as required.
  • Leverage both the chat and call platforms efficiently while handling multiple requests concurrently.

Collaboration & Culture:
  • Collaborate with team members to ensure service excellence and share knowledge.
  • Be a culture carrier by demonstrating a positive, team-oriented attitude.
  • Adhere to company policies and procedures, contributing to a safe and professional work environment.

Additional Expectations:
  • Demonstrate flexibility and willingness to voluntarily support variable shifts including but not limited to: Holidays, Overtime, Shift change, and weekends.
  • Continuously seek opportunities for self-improvement and operational efficiency.

Qualifications:
  • High school diploma or GED required.
  • Preferred: 2-5 years of demonstrated customer support experience via phone and chat, or an equivalent combination of education and experience.
  • Strong interpersonal skills, empathy, active listening, and the ability to communicate clearly and professionally in a fast-paced environment are essential.
  • Excellent customer service and communication skills (written and verbal).
  • Strong problem-solving and critical-thinking abilities.
  • Self-motivated with the ability to work independently and prioritize tasks under pressure.
  • Technical aptitude with the ability to learn and support a broad range of IT systems and applications.
  • Proficient in fundamental computer skills, including typing, email communication, and navigating Windows-based systems.