ZipRecruiter

Log In

1

Help Desk Associate Jobs in Utah (NOW HIRING)

LHMSH LLC

IT Help Desk Technician II

Sandy, UT · On-site

$24 - $27/hr

Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience may be considered. * One to three years of experience in a help desk, desktop ...

LHMSH LLC

IT Help Desk Technician I

Sandy, UT · On-site

Associate degree in Information Technology or related field preferred. * CompTIA A+ certification preferred or ability to obtain within 6-12 months. * 0-2 years of experience in an IT help desk ...

New

Jellystone Park Zion

Front Desk Associate

Hurricane, UT

$12 - $15.50/hr

Ranger Station Associate Location: Jellystone Park™Zion Type: Part-Time & Full-Time positions ... Help maintain a safe and fun environment for all guests * Support team members during special ...

Lodging Dynamics

Front Desk Associate

Park City, UT · On-site

$14.75 - $18.75/hr

As a Marriott Bonvoy hotel, we create signature experiences designed for Modern Maverick Help write ... Then, your leadership will shine as you begin assisting the front desk team. From there, you will ...

Lodging Dynamics

Front Desk Associate

Park City, UT · On-site

$18/hr

As a Marriott Bonvoy ® hotel, we create signature experiences designed for Modern Maverick Help ... Then, your leadership will shine as you begin assisting the front desk team. From there, you will ...

Lodging Dynamics

Front Desk Associate

Park City, UT · On-site

$14.75 - $18.75/hr

As a Marriott Bonvoy ® hotel, we create signature experiences designed for Modern Maverick Help ... Then, your leadership will shine as you begin assisting the front desk team. From there, you will ...

Lodging Dynamics

Front Desk Associate

Park City, UT · On-site

$18/hr

As a Marriott Bonvoy ® hotel, we create signature experiences designed for Modern Maverick Help ... Then, your leadership will shine as you begin assisting the front desk team. From there, you will ...

BambooHR

Helpdesk Technician

Draper, UT

$18.75 - $25.25/hr

As our ideal Help Desk Technician, you will be able to help our employees do their best work with ... Associate's Degree in related fields. * Proven experience providing "white-glove" support to ...

Park City

Hotel Front Desk Assocaite

Park City, UT · On-site

$14.75 - $18.75/hr

They help provide answers to guest's questions, resolve issues that may arise, and generally help ... Marriott Associate Travel Benefits - Medical, dental, & vision insurance available (full-time only ...

Vail Resorts

Front Desk Agent

Park City, UT · On-site

$20 - $22.48/hr

As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk ...

Park City Mountain

Front Desk Agent

Park City, UT

$20/hr

As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests and help make their stay a memorable one. If you are new to hospitality, Front Desk ...

next page

Showing results 1-20

All JobsHelp Desk Associate JobsHelp Desk Associate Jobs in Utah

Help Desk Associate information

See Utah salary details

$13

$19

$30

How much do help desk associate jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for help desk associate in Utah is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $21.88 per hour, depending on experience, location, and employer.

What does a Help Desk Associate do?

A Help Desk Associate provides technical support and assistance to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer questions, and resolve issues either remotely, over the phone, or in person. Help Desk Associates document user interactions, escalate complex problems when necessary, and ensure that users’ technical concerns are addressed in a timely manner. Their goal is to maintain productivity by quickly resolving technical obstacles.

What is the difference between Help Desk Associate vs Technical Support Specialist?

AspectHelp Desk AssociateTechnical Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+Similar certifications; often more technical certifications
Work EnvironmentHelp desk, call centers, on-site supportRemote or on-site technical support, troubleshooting
Employer & IndustryIT service providers, corporate IT departmentsIT companies, software vendors, tech support firms
Search & Comparison IntentCommonly compared for entry-level IT rolesMore technical, troubleshooting focus

The Help Desk Associate primarily handles basic user support and troubleshooting, often in a customer service setting. The Technical Support Specialist typically provides more advanced technical assistance, resolving complex issues. Both roles require similar certifications and work environments, but the Specialist role involves deeper technical knowledge and problem-solving skills.

What are the typical daily responsibilities of a Help Desk Associate?

As a Help Desk Associate, your daily responsibilities will typically include responding to user inquiries via phone, email, or ticketing systems, troubleshooting hardware and software issues, and escalating complex problems to higher-level IT staff. You'll also document solutions and maintain records of issues to help track recurring problems. This role often involves working collaboratively with other IT team members and providing clear, friendly support to users of varying technical abilities. Staying organized and managing multiple tasks at once is key to success in this fast-paced environment.

What are the key skills and qualifications needed to thrive as a Help Desk Associate, and why are they important?

To thrive as a Help Desk Associate, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and de-escalate stressful situations. These competencies are crucial for quickly resolving technical issues, maintaining user satisfaction, and supporting business continuity.
What are the most commonly searched types of Help Desk jobs in Utah? The most popular types of Help Desk jobs in Utah are:
What are popular job titles related to Help Desk Associate jobs in Utah? For Help Desk Associate jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Help Desk Associate jobs in Utah look for? The top searched job categories for Help Desk Associate jobs in Utah are:
What cities in Utah are hiring for Help Desk Associate jobs? Cities in Utah with the most Help Desk Associate job openings:
Help Desk Associate jobs near you
Infographic showing various Help Desk Associate job openings in Utah as of June 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,646 per year, or $19.5 per hour.

IT Help Desk Technician II

LHMSH LLC

Sandy, UT • On-site

$24 - $27/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Troubleshoot and resolve Tier I and Tier II service requests through multiple channels including FreshService, email, phone, chat, or in person.

  • Administer and support user accounts, groups, and permissions using tools such as Active Directory, Microsoft 365, and Okta.

  • Document issues and resolutions clearly in FreshService and contribute to internal documentation using Loom.

Job description

Description

The IT Help Desk Technician II provides intermediate-level technical support for users across the organization, ensuring prompt and effective resolution of issues related to computer systems, software, network connectivity, and various IT services. This role acts as a liaison between end users and advanced IT support, offering a balance of technical troubleshooting, customer service, and hands-on assistance. The Technician II may also contribute to internal documentation, support IT projects, and assist junior team members as needed.


This is a full-time in-office position.


Responsibilities and Duties

  • Troubleshoot and resolve Tier I and Tier II service requests through multiple channels including FreshService, email, phone, chat, or in person.
  • Support desktop and laptop hardware, mobile devices, printers, and various peripherals.
  • Administer and support user accounts, groups, and permissions using tools such as Active Directory, Microsoft 365, and Okta.
  • Provide technical support for Microsoft 365 collaboration tools including Outlook, Teams, OneDrive, SharePoint, and Zoom.
  • Provide support for PDF and document tools including Foxit PDF Editor and Adobe Acrobat.
  • Assist with deployment, imaging, and configuration of devices using Meraki MDM and other enterprise tools.
  • Document issues and resolutions clearly in FreshService and contribute to internal documentation using Loom.
  • Participate in onboarding and offboarding processes, including hardware setup and account provisioning.
  • Collaborate with the Help Desk Team Lead and other IT staff to escalate complex issues appropriately.
  • Monitor system alerts and follow up with proactive support when necessary.
  • Help identify recurring problems and recommend process or system improvements.
  • Coach, teach, and mentor.
  • Support LHMSH culture by promoting "Friendly, Positive, and Focused on Excellence."
  • Protect the legal, financial, and moral well-being of Larry H. Miller Senior Health.
  • All other duties as assigned.

Requirements

  • Associate degree in Information Technology, Computer Science, or a related field preferred; equivalent work experience may be considered.
  • One to three years of experience in a help desk, desktop support, or IT support technician role.
  • CompTIA A+, Network+, and Security+ certifications required, or equivalent industry-recognized certifications.
  • Proficient in supporting Windows 11, macOS, and mobile OS platforms (iOS/Android).
  • Experience with Active Directory, Microsoft 365, and Okta for user account administration and support.
  • Experience supporting Microsoft 365 tools including Outlook, Teams, OneDrive, and SharePoint.
  • Experience supporting PDF tools including Foxit PDF Editor and Adobe Acrobat.
  • Understanding of basic networking principles including TCP/IP, DNS, DHCP, and VPN.
  • Experience with FreshService or similar IT service management platforms.
  • Experience with documentation tools such as Loom.
  • Basic knowledge of scripting or automation such as PowerShell is desirable but not required.

Physical Requirements:

  • Regularly required to walk, sit, stand, bend, reach, talk, hear, kneel, crouch,      stretch, twist, lift up to 40 pounds, and move about.
  • Required vision includes close vision, distance, peripheral, and the ability to adjust focus.
  • Prolonged periods of sitting at a desk and working on a computer.
  • Ability to carefully consider all information and make impactful decisions on a regular basis.
  • Maintain regular attendance and timeliness as set forth within the work schedule designated by the department supervisor/manager.
  • Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
  • Ability to communicate effectively, both orally and in writing.

Perks

  • Medical, Dental, and Vision
  • Flexible Spending and Health Savings Accounts
  • Short and Long Term Disability
  • Life Insurance
  • 401(k) options with a portion of the employee's contributions matched by the Company
  • PTO
  • EAP
  • Discounts on Home, Auto and Pet Insurance
  • Discounts on Larry H. Miller Megaplex Theaters

Apply