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Desk Support Jobs in Utah (NOW HIRING)

MarketStar

Help Desk Technician II

Ogden, UT · On-site

$19.50 - $26.50/hr

We provide service and support to our communities through the MarketStar Foundation. Our ... About the Help Desk Technician II: MarketStar's TechServices team has an opportunity for an ...

Kane is Able

Sr. Help Desk Technician

West Jordan, UT

$65K - $73K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of ...

ID Logistics

Sr. Help Desk Technician

West Jordan, UT · On-site

$65K - $73K/yr

The Sr. Help Desk Support Technician or Sr. IT Warehouse Support Technician maintains and support computer systems and networks aiming for the highest functionality. They must have knowledge of ...

GSP Marketing Technologies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based operating systems. * Ability to prioritize, organize and handle multiple tasks efficiently. * Ability ...

GSP MARKETING TECHNOLOGIES

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based operating systems. * Ability to prioritize, organize and handle multiple tasks efficiently. * Ability ...

GSP Companies

IT Technical Support

Provo, UT · On-site

$20.50 - $28/hr

Knowledge of help desk operations and technology support. * Advanced knowledge of Windows based operating systems. * Ability to prioritize, organize and handle multiple tasks efficiently. * Ability ...

Collabera

Technical Support

Salt Lake City, UT

Location Salt Lake City, UT - 84184 Job Title Technical Support / Help Desk Support Duration 10+ Months (High possibility of extension) Shift Timing : Mon-Fri (04:30PM - 1.00AM) * Exemplifies ...

asburyauto

IT Helpdesk Support Specialist I

Draper, UT · On-site

As an IT Help Desk Support Specialist, you will be the first point of contact for employees needing technical assistance. You'll help users resolve technology issues through our ticketing system ...

asburyauto

IT Helpdesk Support Specialist I

Draper, UT · On-site

As an IT Help Desk Support Specialist, you will be the first point of contact for employees needing technical assistance. You'll help users resolve technology issues through our ticketing system ...

Vareximaging

Desktop Support

Salt Lake City, UT · On-site

$19.50 - $25/hr

Support software installations and updates, through desk-side support or using supported tools including RMM pushes and software portals. Participate and execute regular patching activities ...

CR-T

Support Desk Level 2 Technician

American Fork, UT · On-site

$18 - $24.25/hr

We are seeking a Support Desk Level 2 Technician to join our team! About CRT Calculated Research & Technology (CRT) partners with businesses across Utah and beyond to deliver IT, cybersecurity, cloud ...

CR-T

Support Desk Level 2 Technician

American Fork, UT · On-site

Salary: $60k + DOE We are seeking a Support Desk Level 2 Technician to join our team! About CRT Calculated Research & Technology (CRT) partners with businesses across Utah and beyond to deliver ...

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Showing results 21-40

All JobsDesk Support JobsDesk Support Jobs in Utah

Desk Support information

See Utah salary details

$11

$21

$30

How much do desk support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for desk support in Utah is $21.08, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Utah? For Desk Support jobs in Utah, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Utah look for? The top searched job categories for Desk Support jobs in Utah are:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 57% Full Time, 28% Part Time, and 14% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,838 per year, or $21.1 per hour.

Help Desk Technician II

MarketStar

Ogden, UT • On-site

$19.50 - $26.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

MarketStar rating

8.9

Company rating: 8.9 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

31st of 483 rated business services

Job description

If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
About MarketStar:
In everything we do, we believe in creating growth, for our clients, our employees, and our community. For the past 35+ years, we have been generating revenue for the most innovative tech companies across the globe through our outsourced B2B demand, sales, customer success, and revenue operations solutions. We are passionate about cultivating career advancements for our people, and support them through mentorship, leadership, and career-development programs. We provide service and support to our communities through the MarketStar Foundation.
Our exceptional team is the cornerstone of MarketStar's accomplishments. We are proud of our award-winning workplace culture and to be named a top employer in our industry. These achievements are a testament to our six core values, embraced by our 3,000+ employees worldwide. From our headquarters in Utah, USA, to our global offices in India, Ireland, Bulgaria, Mexico, the Philippines, and Australia, we all work together to drive innovation and success.
We are excited to have you apply to join our MarketStar team and can't wait to discuss how we can help you find growth!
About the Help Desk Technician II:
MarketStar's TechServices team has an opportunity for an experienced Help Desk Technician II. This position provides advanced technical support through phone, email, walk-up, remote, and deskside channels. The Technician II serves as an escalation resource for complex endpoint, identity, application, hardware, and connectivity issues while delivering timely and courteous service to employees and clients.
This role also supports hardware logistics, asset management, office technology, technical documentation, and the continued development of junior
technicians.
Location: Ogden, Utah
What Will You Do?
  • Provide professional technical support through phone, email, walk-up, remote, and deskside service channels.

  • Serve as an escalation point for complex or undocumented issues involving devices, applications, user accounts, authentication, networking, and endpoint management.

  • Troubleshoot primarily Windows devices, along with macOS devices managed through Microsoft Intune and ChromeOS devices managed through Google Workspace.

  • Support Microsoft enterprise technologies, including Microsoft Entra ID, hybrid Active Directory environments, Microsoft 365 applications, Intune, Windows Autopilot, multifactor authentication, device compliance, and access management.

  • Diagnose hardware, operating-system, application, profile, driver, peripheral, printing, wireless, VPN, and network-connectivity issues.

  • Repair, replace, provision, reimage, and configure computers and related equipment while protecting company and client data.

  • Perform user data migrations and support employees transitioning to replacement or upgraded devices.

  • Manage inbound and outbound hardware logistics for the Ogden HQ office, including receiving, deployment, return, repair, storage, and disposal activities.

  • Maintain an organized hardware storage area and accurate inventory of computers, monitors, peripherals, and accessories.

  • Use an enterprise ticketing system to document incidents and service requests, manage assets, maintain accurate configuration information, and identify recurring issue trends.

  • Take ownership of assigned incidents through resolution, including coordinating with infrastructure, security, enterprise application, and other technical teams.

  • Collaborate with the infrastructure team to troubleshoot network and office-technology issues, support updates, and meet technology needs for the Ogden HQ location.

  • Provide immediate onsite assistance during technology-related office emergencies or business-impacting incidents.

  • Create and maintain knowledge articles, troubleshooting procedures, user instructions, and technical documentation.

  • Mentor junior technicians, share technical knowledge, and assist with troubleshooting guidance and ticket-quality reviews.

  • Identify recurring problems, process gaps, and opportunities to improve the employee support experience.

  • Support new-hire onboarding, employee offboarding, office deployments, equipment audits, and other IT projects.

  • Perform other duties as assigned by IT management or the Support Manager.

What Will You Need to Succeed?
  • Proven experience in providing help desk support, desktop or end-user technology support preferred.

  • Working knowledge of Windows, macOS, and ChromeOS operating systems, with advanced proficiency supporting Windows devices.

  • Experience with Microsoft Entra ID, Active Directory, Microsoft 365, Intune, Windows Autopilot, or similar enterprise-management platforms preferred.

  • Experience using an IT service-management and asset-management platform such as Freshservice, Jira, ServiceNow.

  • Knowledge of TCP/IP, DNS, DHCP, wireless networks, LAN/WAN connectivity, VPNs, endpoint security, email, and identity-management concepts.

  • Ability to independently troubleshoot unfamiliar problems, isolate root causes, implement solutions, and clearly document findings.

  • Strong customer-service skills and the ability to communicate professionally with employees, clients, leaders, and technical teams.

  • Excellent verbal, written, organizational, problem-solving, and technical-writing skills.

  • Ability to prioritize multiple requests, recognize business impact, and follow incidents through completion.

  • Ability to coach junior technicians and contribute positively to a collaborative support environment.

  • IT certifications such as CompTIA A+, Network+, Security+, Microsoft, Apple, or Google certifications are preferred.

  • Ability to lift, move, install, and organize computers, monitors, and related equipment.

  • Ability to sit and operate a computer for prolonged periods.

What We Offer:
In support of our "We Care" value, MarketStar provides valuable mental, physical, and financial well-being benefits, including:
  • Structured learning and career-development programs

  • Mental-health resources

  • Generous paid time off and paid medical leave

  • Child and dependent-care reimbursement

  • Education reimbursement

  • 401(k) matching, hardship-loan program, and access to a financial-wellness advisor

  • Comprehensive medical, dental, and vision coverage

Compensation Range: $40,000.00 - $45,760.00 USD
The hourly pay range for this position is between $19.23 and $22.00 USD. There are several factors to consider including but not limited to, the role's responsibilities, experience, location, education/training, internal equity, and key skills. Your recruiter will provide more detailed information during the interview process.
MarketStar is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state, and local laws that prohibit employment discrimination. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual who identifies as someone with a disability and require reasonable accommodation(s) to complete any part of the job application process, please contact us at people.success@marketstar.com for assistance.

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