Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory ...
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory ...
White Plains, NY · On-site
$30 - $35/hr
The IT Service Desk Manager tracks real-time web and mobile application transactions while delivering escalated support to the customer contact center. This role serves as a key liaison, identifying ...
New
White Plains, NY · On-site
$30 - $35/hr
The IT Service Desk Manager tracks real-time web and mobile application transactions while delivering escalated support to the customer contact center. This role serves as a key liaison, identifying ...
New
El Paso, TX · On-site
$10/hr
Front Desk Support Staff Position type: Full-Time Pay range: $10 Location: 3801 Mattox El Paso, Texas 79925 Benefits: We offer our team - * Medical, dental, and vision insurance and 401(k) * Generous ...
El Paso, TX · On-site
$10/hr
Front Desk Support Staff Position type: Full-Time Pay range: $10 Location: 3801 Mattox El Paso, Texas 79925 Benefits: We offer our team - * Medical, dental, and vision insurance and 401(k) * Generous ...
$19 - $25.75/hr
Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time ...
$19 - $25.75/hr
Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time ...
$19.75 - $26.75/hr
... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...
$19.75 - $26.75/hr
... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as assigned Qualifications Skills/Experience: Demonstrated Problem-Solving and solution development skills ...
Minneapolis, MN · Remote
$21 - $28.75/hr
Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule: Standard Business Hours (Occasional On-Site Meetings as Required) Experience: 2-4+ Years of Technical ...
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Minneapolis, MN · Remote
$21 - $28.75/hr
Service Desk Support Analyst Location: Minnesota (Remote) Employment Type: Contract Schedule: Standard Business Hours (Occasional On-Site Meetings as Required) Experience: 2-4+ Years of Technical ...
$25 - $35/hr
Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills Details ticketing system ...
$25 - $35/hr
Skills ticketing system, customer service oriented, Troubleshooting, Service desk, Help desk, Phone support, jira, server administrator, network analysis, comptia Top Skills Details ticketing system ...
Houston, TX · On-site
$19 - $25.75/hr
Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time ...
Houston, TX · On-site
$19 - $25.75/hr
Help Desk Support Technician Department: Process Innovation - IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation FLSA Status: Exempt Position Status: Permanent, Full Time ...
Boston, MA · On-site
A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support Specialist to join their team and provide hands-on technical support in a professional corporate ...
Boston, MA · On-site
A healthcare-focused investment organization in Waltham, MA is seeking an IT Help Desk Support Specialist to join their team and provide hands-on technical support in a professional corporate ...
Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
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Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Rome, NY · On-site
$18 - $21/hr
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
El Paso, TX · On-site
$10/hr
Front Desk Support Staff Position type: Full-Time Pay range: $10 Location: 3801 Mattox El Paso, Texas 79925 Benefits: We offer our team - * Medical, dental, and vision insurance and 401(k) * Generous ...
El Paso, TX · On-site
$10/hr
Front Desk Support Staff Position type: Full-Time Pay range: $10 Location: 3801 Mattox El Paso, Texas 79925 Benefits: We offer our team - * Medical, dental, and vision insurance and 401(k) * Generous ...
Dallas, TX · On-site
$20.25 - $27.75/hr
Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...
Dallas, TX · On-site
$20.25 - $27.75/hr
Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...
Herndon, VA · On-site
$19.25 - $26/hr
Seeking Help Desk Support Service Specialist - Associate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support ...
Herndon, VA · On-site
$19.25 - $26/hr
Seeking Help Desk Support Service Specialist - Associate candidates with relevant Government And Public Services Sector Experience (functional and technical area expertise also ideal) to support ...
The Service Desk Support Specialist responsibilities are as follows: * Serve as the initial point of contact between the user and our IT service delivery department. * Work within the ServiceNow ...
The Service Desk Support Specialist responsibilities are as follows: * Serve as the initial point of contact between the user and our IT service delivery department. * Work within the ServiceNow ...
Coralville, IA · On-site
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
Coralville, IA · On-site
$18.75 - $25.50/hr
Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...
Denver, CO · On-site
$15.50 - $19.75/hr
Summer Front Desk Support Volunteers assist Mi Casa Resource Center in maintaining a welcoming, organized, and supportive front desk environment during the busy summer months. Volunteers work ...
Denver, CO · On-site
$15.50 - $19.75/hr
Summer Front Desk Support Volunteers assist Mi Casa Resource Center in maintaining a welcoming, organized, and supportive front desk environment during the busy summer months. Volunteers work ...
Salem, OR · On-site
$20 - $27.25/hr
Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD. Assist IS ...
Salem, OR · On-site
$20 - $27.25/hr
Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD. Assist IS ...
$20 - $27/hr
Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Explain Service Desk functions and process to end users. Written communication to document problems ...
$20 - $27/hr
Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Explain Service Desk functions and process to end users. Written communication to document problems ...
$12.74 - $14.66
2% of jobs
$14.66 - $16.59
6% of jobs
$16.59 - $18.51
12% of jobs
$19.05 is the 25th percentile. Wages below this are outliers.
$18.51 - $20.43
17% of jobs
The median wage is $21.97 / hr.
$20.43 - $22.36
16% of jobs
$22.36 - $24.28
16% of jobs
$25.24 is the 75th percentile. Wages above this are outliers.
$24.28 - $26.20
12% of jobs
$26.20 - $28.13
7% of jobs
$28.13 - $30.05
6% of jobs
$30.05 - $31.97
3% of jobs
$31.97 - $33.89
2% of jobs
$12
$23
$33
| Aspect | Desk Support | Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, ITIL |
| Work Environment | Office, on-site | Help desk, remote or on-site |
| Primary Responsibilities | Hardware setup, troubleshooting, user support | Technical support, issue resolution, ticket management |
Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.
Cities with the most Desk Support job openings:
States with the most job openings for Desk Support jobs include:
The top searched job categories for Desk Support jobs are:
$18.75 - $25.25/hr
Other
Re-posted 17 days ago
Service Desk Support (Assistive)
A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and assistive technology support, with responsibilities including troubleshooting, customer management, and collaboration with technical teams, while emphasizing strong communication and problem-solving skills alongside familiarity with Microsoft Assistive Software and related tools.
• Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.
• Experience with third-party software and hardware.
• Excellent verbal and written communication skills.
• Familiarity with Microsoft Assistive Software (Narrator, Magnifier, ReadAloud), ZoomText, and ReadWrite TM.
• Strong problem-solving abilities and attention to detail.
• Ability to quickly learn new technologies and software.
• Essential soft skills including attentive listening, patience, and effective documentation
End User Computing (EUC)
• Manage and support Microsoft Windows Technologies and Active Directory.
• Utilize knowledge bases and documentation to guide users, troubleshoot, and maintain third-party software and hardware.
• Resolve EUC-related technical issues efficiently.
Assistive Technology
• Provide support for Microsoft Assistive Software including Narrator, Magnifier, ReadAloud, as well as ZoomText and ReadWrite TM.
• Train and assist end-users in the use of assistive technologies.
• Stay informed about the latest developments in assistive technology and recommend enhancements.
Customer Management
• Listen attentively to customer issues and provide empathetic support.
• Accurately document issues and maintain detailed records.
• Keep customers informed with regular updates and effective communication.
• Use ServiceNow or similar helpdesk platforms effectively.
Service Management
• Collaborate with developers, integration engineers, third-party vendors, and stakeholders.
• Prioritize and triage issues to ensure timely resolution.
• Develop and maintain service management processes and documentation.
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Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.
Specialized design services
201 - 500 Employees
Noida, Uttar Pradesh, in
