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Desk Support Jobs (NOW HIRING)

JConnect Infotech

Service Desk Support (Assistive)

Columbus, OH · On-site

$18.75 - $25.25/hr

Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

GIS National LLC

Help Desk Support Technician

Clearwater, FL · On-site

$18.50 - $25/hr

Help Desk Support Technician Join our dynamic IT support team as a Help Desk Support Technician, where you will play a vital role in providing first-line technical assistance to our users. This ...

New

Assetsoft

Yardi Help Desk Support

Dallas, TX · On-site

$20.25 - $27.75/hr

Yardi Help Desk Support About Assetsoft: Assetsoft is a global technology consulting firm specializing in innovative software development, business process optimization, systems integration, and ...

360 IT Professionals

Help Desk Support

Salem, OR · On-site

$20 - $27.25/hr

Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD. Assist IS ...

SAFE Federal Credit Union

SERVICE DESK SUPPORT I

Sumter, SC · On-site

$17.75 - $24/hr

The Help Desk Support I position provides the first level of contact for all support issues related to information systems. The position is responsible for troubleshooting IT problems during their ...

Safety National

SERVICE DESK SUPPORT I

Sumter, SC · On-site

$18 - $24.50/hr

The Help Desk Support I position provides the first level of contact for all support issues related to information systems. The position is responsible for troubleshooting IT problems during their ...

New

Mi Casa Resource Center

Summer Front Desk Support

Denver, CO · On-site

$15.50 - $19.75/hr

Summer Front Desk Support Volunteers assist Mi Casa Resource Center in maintaining a welcoming, organized, and supportive front desk environment during the busy summer months. Volunteers work ...

Infojini Inc

Help Desk Support

Lakewood, CO

$20 - $27/hr

Tier I & II Support - Provides Tier 1 and Tier II support for a wide range of service offerings ... Explain Service Desk functions and process to end users. Written communication to document problems ...

Arete Technologies, Inc.

Help Desk Support

Coralville, IA · On-site

$18.75 - $25.50/hr

Work will be performed in a structured Help Desk setting. The IT Support Analyst position acts as the front-line customer contact point for Health Care Information Systems. The position provides ...

Safety National

SERVICE DESK SUPPORT I

Sumter, SC · On-site

$18.25 - $25/hr

The Help Desk Support I position provides the first level of contact for all support issues related to information systems. The position is responsible for troubleshooting IT problems during their ...

Crowdstaffing

Help Desk Support

Denver, CO · On-site

$20.50 - $27.75/hr

... CA Service Desk, and Mainframe. Due to the importance of this position, it is expected that a person supporting IAM has basic troubleshooting skills with networking and computer systems, can ...

Envision Pain Management

Front Desk Support

Franklin, NC · On-site

$15 - $17/hr

Front Desk Support is responsible for welcoming patients by greeting them in a pleasant manner, updating their patient file and directing them appropriately throughout their visit; ensuring that ...

Red Cup IT

MSP Service Desk & Support

$20.50 - $27.75/hr

MSP Service Desk & Support We are looking for an MSP Service Desk & Support who is responsible for providing first- and second-level technical support to MSP clients across multiple environments.

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Desk Support information

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$12

$23

$33

How much do desk support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for desk support in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

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What states have the most Desk Support jobs?

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Desk Support jobs near you
Infographic showing various Desk Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Service Desk Support (Assistive)

Columbus, OH • On-site

JConnect Infotech
Specialized Design Services • 201 - 500 employees
Learn more about JConnect Infotechexternal

$18.75 - $25.25/hr

Other

Re-posted 8 days ago

Job description

Service Desk Support (Assistive)

Service Desk Support (Assistive)

A Service Desk Engineer requiring over 5+ years of experience in End User Computing, Microsoft Windows Technologies, Active Directory, and assistive technology support, with responsibilities including troubleshooting, customer management, and collaboration with technical teams, while emphasizing strong communication and problem-solving skills alongside familiarity with Microsoft Assistive Software and related tools.

• Proficiency in EUC, Microsoft Windows Technologies, and Active Directory.

• Experience with third-party software and hardware.

• Excellent verbal and written communication skills.

• Familiarity with Microsoft Assistive Software (Narrator, Magnifier, ReadAloud), ZoomText, and ReadWrite TM.

• Strong problem-solving abilities and attention to detail.

• Ability to quickly learn new technologies and software.

• Essential soft skills including attentive listening, patience, and effective documentation

End User Computing (EUC)

• Manage and support Microsoft Windows Technologies and Active Directory.

• Utilize knowledge bases and documentation to guide users, troubleshoot, and maintain third-party software and hardware.

• Resolve EUC-related technical issues efficiently.

Assistive Technology

• Provide support for Microsoft Assistive Software including Narrator, Magnifier, ReadAloud, as well as ZoomText and ReadWrite TM.

• Train and assist end-users in the use of assistive technologies.

• Stay informed about the latest developments in assistive technology and recommend enhancements.

Customer Management

• Listen attentively to customer issues and provide empathetic support.

• Accurately document issues and maintain detailed records.

• Keep customers informed with regular updates and effective communication.

• Use ServiceNow or similar helpdesk platforms effectively.

Service Management

• Collaborate with developers, integration engineers, third-party vendors, and stakeholders.

• Prioritize and triage issues to ensure timely resolution.

• Develop and maintain service management processes and documentation.

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About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

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