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Desk Support Jobs in Connecticut (NOW HIRING)

Yale New Haven Health

Front Desk Support

Westport, CT · On-site

$14.25 - $18.25/hr

... support our Mission, and live our Values. These values - integrity, patient-centered, respect ... desk to ensure that quality services provided are cost effective and efficient. * 2.1 Receive ...

Yale New Haven Health

Front Desk Support

Westport, CT · On-site

$14.75 - $18.75/hr

... support our Mission, and live our Values. These values - integrity, patient-centered, respect ... desk to ensure that quality services provided are cost effective and efficient. * 2.1 Receive ...

Yale New Haven Health

Front Desk Support

Westport, CT · On-site

$14.75 - $18.75/hr

... support our Mission, and live our Values. These values - integrity, patient-centered, respect ... desk to ensure that quality services provided are cost effective and efficient. * 2.1 Receive ...

Yale New Haven Health

Front Desk Support

Westport, CT

$14.75 - $18.75/hr

... support our Mission, and live our Values. These values - integrity, patient-centered, respect ... desk to ensure that quality services provided are cost effective and efficient. * 2.1 Receive ...

Centstone

Help Desk Technician

Hartford, CT · On-site

$20 - $25/mo

Help Desk Technician Location: Onsite - Hartford, Connecticut Employment Type: W2 Only Work ... This role supports users across a child welfare technology environment and requires strong customer ...

Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows ...

Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows ...

Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A premier Managed Services Provider (MSP) is seeking a highly energetic team player for Windows ...

Newcastle

IT Service Desk and Support Manager

Cobalt, CT · Hybrid

  • Medical

  • Life

  • Retirement

  • PTO

Job Posting Title IT Service Desk and Support Manager Salary Band Competitive About the Role As a leader within our Service Desk operation, you will be responsible for ensuring the service is ...

Complete Network Support

Support Desk Technician

Branford, CT · On-site

$19.75 - $26.75/hr

  • Medical

  • Retirement

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk ...

TEKsystems

Service Desk Analyst

New Haven, CT · Hybrid

$20 - $24/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Teams supports 10,000-20,000 end users mostly admin but some students and faculty. When hiring ... They use HP service desk but any prior experience with ticketing system will do. Essential duties ...

Complete IT Evolved

Support Desk Technician

Branford, CT · On-site

$46K - $55K/yr

  • Medical

  • Retirement

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk ...

Complete IT Evolved

Support Desk Technician

Branford, CT

$19.75 - $26.75/hr

  • Medical

  • Retirement

Complete Network is looking for a support desk technician with an Associates or Bachelors degree in computer science or IT and two to five years of experience. This is a level 1-2 support desk ...

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All JobsDesk Support JobsDesk Support Jobs in Connecticut

Desk Support information

See Connecticut salary details

$12

$22

$32

How much do desk support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for desk support in Connecticut is $22.02, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Connecticut?

For Desk Support jobs in Connecticut, the most frequently searched job titles are:

What job categories do people searching Desk Support jobs in Connecticut look for?

The top searched job categories for Desk Support jobs in Connecticut are:

Desk Support jobs near you
Infographic showing various Desk Support job openings in Connecticut as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $45,808 per year, or $22 per hour.

Front Desk Support

Yale New Haven Health

Westport, CT • On-site

$14.25 - $18.25/hr

Other

Posted 16 days ago

Yale New Haven Health rating

7.3

Company rating: 7.3 out of 10

Based on 232 frontline employees who took The Breakroom Quiz

307th of 887 rated healthcare providers

Job description

Overview
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
Practice Administrative Associate serves to coordinate patient care and physician activity by greeting all patients and visitors, answering telephone calls, scheduling appointments, maintaining patient medical records.
EEO/AA/Disability/Veteran
Responsibilities
  • 1. Maintain appointment schedule template (alterations, deletions, additions).
    • 1.1 Responsible for communicating schedule changes to the appropriate staff members and physicians/providers.
  • 2. Coordinate the ongoing operation of the check-in process and front desk to ensure that quality services provided are cost effective and efficient.
    • 2.1 Receive patient at arrival and verify and obtain all necessary information and signatures in accordance with NEMG policies and procedures
  • 3. Answer telephone calls to office, assists callers in a pleasant manner, takes accurate and complete messages and refer callers to appropriate personnel when necessary.
    • 3.1 Maintain proper telephone etiquette when speaking with patients/companies and healthcare team.
  • 4. When necessary, executes all necessary pre-authorizations as required by insurance companies for upcoming diagnostic tests and procedures.
    • 4.1 Track referrals coming into the practice.
  • 5. Maintain electronic medical records and/or paper medical charts in accordance with NEMG policies and procedures.
  • 6. Responsible for daily activities including but not limited to message retrieval from answering service, voicemail, retrieval and distribution of faxes, filing, photocopying, opening and sorting mail.
    • 6.1 Forwards phones to answering service and notifies answering service about the physicians on-call status.
  • 7. Collect and reconcile co-pay collections/cash drawers (cash, checks, credit card payments) within Epic in accordance with NEMG policy and procedures.
  • 8. Collaborate in the development of and contributes to individual team, and department quality improvement and evaluation activities.
    • 8.1 Attend and actively participate in staff meetings
  • 9. Utilize appropriate methods for interacting effectively and professionally with persons of all ages and from diverse cultural, socioeconomic, educational, racial and ethnic backgrounds, sexual orientations, lifestyles and physical abilities.
    • 9.1 Coordinate efforts to gain patient and family feedback regarding their experiences of healthcare (focus groups, surveys and other means) and participate in interventions which address articulated needs.
  • 10. Performs all other related/additional tasks as requested by physicians and/or management.
    • 10.1 Provide cross coverage as needed
  • 11. May assist and/or perform chaperone duties for patient medical procedures as needed.

Qualifications
EDUCATION
High School degree or equivalent required.
EXPERIENCE
1 year of administrative or customer service experience is required. Prior experience working within a physician's office/medical practice, hospital, or health system preferred.
SPECIAL SKILLS
Excellent, organizational, communication, customer service, and teamwork skills required. Ability to multi-task is essential. EMR experience preferred. Working knowledge of Microsoft office applications preferred. Core philosophy or values consistent with a patient-centered approach to care. Demonstrates professional, appropriate, effective and tactful written, verbal and nonverbal communication with patients, families, medical staff, colleagues, vendors, and other departments throughout the continuum of care to promote continuity of care and services and enhance clinical image.
YNHHS Requisition ID
189820

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