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It Help Desk Associate Jobs in Kentucky (NOW HIRING)

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

... IT help desk, support, or customer service role * Knowledge of any ticketing system ... Supporting associates with the setting up or replacing of new workstations and processing then ...

Healthfirst Bluegrass

EHR Specialist

Lexington, KY · On-site

$30.56/hr

Associate or Bachelor's degree in IT, computer science, health informatics, or related field OR ... Basic familiarity with IT support, troubleshooting, or help desk work * Exposure to Microsoft 365 ...

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Required Qualifications * Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

TEKsystems

Service Desk Technician

Louisville, KY

$18 - $18.75/hr

Required Qualifications * Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Xerox

IT Solutions Consultant

Lexington, KY · On-site

... Associate Currency USD - United States - US Annual Base Salary Minimum 43,260 Annual Base Salary ... help desk, and digital workplace offerings. This quota-bearing role is ideal for a consultative ...

Xerox

IT Solutions Consultant

Lexington, KY · Hybrid

You will identify client technology needs, develop qualified opportunities, and position business-focused solutions across managed IT services, cybersecurity, cloud, infrastructure, help desk, and ...

Ramey-Estep Homes, Inc

Help Desk Technician

KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Associate's Degree in Information Technology, Computer Science, or a related field from an ...

Ramey-Estep / Re-group

Help Desk Technician

Rush, KY · On-site

$17.25 - $23.25/hr

The Helpdesk Specialist provides first-level technical support to end users across multiple ... Associate 's Degree in Information Technology, Computer Science, or a related field from an ...

Bardstown Motor Lodge

Front Desk Associate

Bardstown, KY · On-site

$12.25 - $15.75/hr

The Front Desk Associate is responsible for the delivery of exceptional guest experiences and ... Complete the registration process by inputting and retrieving information from a computer system ...

Bardstown Motor Lodge

Front Desk Associate

Bardstown, KY · On-site

$12.25 - $15.75/hr

The Front Desk Associate is responsible for the delivery of exceptional guest experiences and ... Complete the registration process by inputting and retrieving information from a computer system ...

Bardstown Motor Lodge

Front Desk Associate

Bardstown, KY · On-site

$12.25 - $15.75/hr

The Front Desk Associate is responsible for the delivery of exceptional guest experiences and ... Complete the registration process by inputting and retrieving information from a computer system ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Kentucky

It Help Desk Associate information

See Kentucky salary details

$10

$20

$28

How much do it help desk associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for it help desk associate in Kentucky is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Kentucky? The most popular types of It Help Desk jobs in Kentucky are:
What are popular job titles related to It Help Desk Associate jobs in Kentucky? For It Help Desk Associate jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Kentucky look for? The top searched job categories for It Help Desk Associate jobs in Kentucky are:
What cities in Kentucky are hiring for It Help Desk Associate jobs? Cities in Kentucky with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,736 per year, or $20.1 per hour.

Technical Support Analyst

Irium - Mexico

Berea, KY • On-site

Full-time

Re-posted 27 days ago

Job description

Job Details:

Berea - Kentucky- USA

Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)

Qualifications:

  • Bachelor’s degree in Computer Information Systems or related field.
  • +1 year of experience in working in an IT help desk, support, or customer service role
  • Knowledge of any ticketing system.
  • Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
  • Strong customer service skills.
  • Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
  • Effective written and verbal communication skills.

Responsabilities:

  • Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
  • Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
  • Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
  • Initiate and schedule with vendor to replace or fix hardware issues.
  • Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
  • Set up and configure new Windows desktop/laptops or mobile devices for new hires.
  • Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
  • Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
  • Participate in meetings and projects or tasks by IT management.

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