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It Help Desk Associate Jobs in Kentucky (NOW HIRING)

CommunityCare, Inc.

$85 - $110/hr

Lead and manage the day-to-day operations, performance, and development of the IT Service Delivery team, including help desk and advanced technical support functions, to ensure high-quality ...

New

The Guthrie Clinic

$70 - $100/hr

Experience working with an IT help desk, NOC or clinical support center environment. * Demonstrated ... Modern Desktop Administrator Associate, CompTIA A+. Essential Functions: * Serve as the primary ...

New

Yakshna Solutions, Inc.

$65 - $95/hr

We help companies realize and implement IT solutions strategically. Yakshna Solutions supports our ... Associate's degree with 6 years of experience, or High School diploma/GED with 8 years of ...

New

Irium - Mexico

Technical Support Analyst

Berea, KY · On-site

... IT help desk, support, or customer service role * Knowledge of any ticketing system ... Supporting associates with the setting up or replacing of new workstations and processing then ...

TEKsystems

Service Desk Technician

Louisville, KY · On-site

$18 - $18.75/hr

Required Qualifications * Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

TEKsystems

Service Desk Technician

Louisville, KY · On-site

$18 - $18.75/hr

Required Qualifications * Entry-level IT, Help Desk, Service Desk, Technical Support, or Customer ... Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.

Njvc LLC

$55 - $73/hr

Provide IT customer technical support on Microsoft operating systems, M365 Suite, and network ... Can be substituted for an associates degree with 2+ years of relevant experience * 4+ years of ...

New

City of Madisonville

Utility - IT Tech

Madisonville, KY · On-site

High school diploma or GED equivalent; previous experience as help desk technician, computer technician, or IT support; Associate degree in IT preferred; in-depth knowledge of internet security and ...

City of Madisonville

Utility - IT Tech

Madisonville, KY · On-site

High school diploma or GED equivalent; previous experience as help desk technician, computer technician, or IT support; Associate degree in IT preferred; in-depth knowledge of internet security and ...

Pomeroy

Help Desk Technician

Hebron, KY · On-site

$19.25 - $26/hr

... information. * Interfaces with team members, management, and customers in reference to customer ... Experience working with fax machines, computer software, and telephone technology * Experience ...

Temple University Health System, Inc.

$55 - $85/hr

Education Bachelor's Degree in Computer Science, Information Systems, or related field Required or ... Help Desk operations with a PC orientation, PC support activities, and customer support role with ...

New

Healthfirst Bluegrass

EHR Specialist

Lexington, KY · On-site

$30.56/hr

Associate or Bachelor's degree in IT, computer science, health informatics, or related field OR ... Basic familiarity with IT support, troubleshooting, or help desk work * Exposure to Microsoft 365 ...

CACI International Inc.

$73 - $149/hr

Serve as the technical help desk for NMCI within the DPAE Aircraft Carriers organization. * Assist in developing NMCI Seat Order packages and general IT procurement requests. * Troubleshoot user ...

Talanto

$130 - $167/hr

We need a hands‑on IT Engineer who can keep the team productive day to day and build the secure ... You'll handle everything from help desk requests to senior‑level escalations, assist in designing ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Kentucky

It Help Desk Associate information

See Kentucky salary details

$10

$20

$28

How much do it help desk associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for it help desk associate in Kentucky is $20.07, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $22.98 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Kentucky?

The most popular types of It Help Desk jobs in Kentucky are:

What are popular job titles related to It Help Desk Associate jobs in Kentucky?

For It Help Desk Associate jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Kentucky look for?

The top searched job categories for It Help Desk Associate jobs in Kentucky are:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 24% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,736 per year, or $20.1 per hour.

IT Support Technician

New Charter Technologies LLC

Paducah, KY • On-site

$20 - $30/hr

Full-time

Medical, Life, Retirement

Posted 5 days ago

Job description

We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you.
Systems Solutions is an Information Technology Managed Services Provider located in Paducah, KY. We currently have an opening for an IT Support Specialist. There are two possible workplace locations for this position. Candidates will be considered to fill a position based in Systems Solutions' Paducah, KY office.
Applicants should have strong customer service skills and experience troubleshooting Microsoft Desktop systems and applications. Experience supporting general networking, Microsoft Server operating systems, and virtualization is a plus.
Essential duties and skills include:
  • Strong Customer Service Skills
  • Providing Level 1 and Level 2 Remote and Onsite technical support to clients.
  • Works effectively within a team structure.
  • Can effectively implement and provide support for business-class hardware/software.
  • Work within a ticketing system and maintain a ticket queue.
  • Maintain thorough, accurate, and up-to-date client documentation.
  • Maintain up-to-date records of work performed on trouble tickets.
  • Maintain a high level of customer satisfaction.
  • Communicate effectively with users to provide updates on trouble tickets.
  • Maintain appropriate industry skills and certifications.

Ideal qualifications:
  • 1+ years experience in an IT help desk or desktop support environment or equivalent educational experience
  • Experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, Microsoft Windows)
  • Knowledge of basic networking principles, what they mean, and how they interact (TCPIP, DNS, DHCP, LAN/WAN)
  • Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)
  • Experience troubleshooting standard hardware issues and running diagnostics
  • An understanding of standard IT Security practices (virus remediation, firewalls, phishing, etc.)
  • Basic Apple, Mac OS, and iOS troubleshooting experience a plus
  • Demonstrable ability to quickly learn and support various business applications
  • An Associates or Bachelor's degree in a technology-related field
  • 1-3 years customer service experience.

Salary: $20-30/ hour, depending on experience
Benefits include: 401k with matching, responsible time off plan, health insurance, disability, life insurance, company car, and other benefits. Systems Solutions invests in employees to encourage growth and long-term employment relationships.
Who We are:
At New Charter, we're building a caliber of business the IT industry hasn't yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.
At New Charter, we're investing in our people - through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter. (Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)
Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We're the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter, we've embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.
Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We're on a mission to make a difference, and we want you to be part of the story. Let's transform the world together and build a career that's as unique as you are!
We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.
New Charter is committed to creating an inclusive environment and is proud to be an equal opportunity employer. New Charter recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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