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It Help Desk Associate Jobs in Chester, SC (NOW HIRING)

Toppan

IT Help Desk Administrator

Charlotte, NC · On-site

$80K - $90K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...

Toppan

IT Help Desk Administrator

Charlotte, NC

$80K - $90K/yr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * 2 -3 years of experience in IT support or help desk roles, * Strong ...

Revel Staffing

IT Manager

Charlotte, NC

$85K - $115K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation ... Associate or bachelor's degree in Information Technology, Computer Science, or related field ...

SmartIMS Inc.

Help Desk Analyst

Rock Hill, SC · On-site

$17 - $23.25/hr

Maintain a working knowledge of Help Desk and IT Operations procedures. Log all incoming problems and requests and actions taken to resolve them. Provide first response help desk support to all ...

New Hope

Help Desk Support Technician

Rock Hill, SC

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Participate in IT strategic planning, budgeting, and technology improvement initiatives. * Conduct ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

The Help Desk Technician serves as the first point of contact for employees seeking technical ... Participate in IT strategic planning, budgeting, and technology improvement initiatives. * Conduct ...

WARN INDUSTRIES INC

Help Desk Technician I

Lancaster, SC · On-site

$16.25 - $22/hr

Autonomously responds to IT help desk requests from users, with little to no supervision, to help minimize user down time and meet SLAs. Documents and tracks these requests and solutions. * Helps to ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Chester, SC

It Help Desk Associate information

See Chester, SC salary details

$11

$23

$32

How much do it help desk associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for it help desk associate in Chester, SC is $23.25, according to ZipRecruiter salary data. Most workers in this role earn between $19.33 and $26.59 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What cities near Chester, SC are hiring for It Help Desk Associate jobs? Cities near Chester, SC with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Chester, SC as of July 2026, with employment types broken down into 1% As Needed, 66% Full Time, 31% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $48,356 per year, or $23.2 per hour.

IT Help Desk Administrator

Toppan

Charlotte, NC • On-site

$80K - $90K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 16 days ago

Job description

TOPPAN Packaging Americas specializes in designing and manufacturing sustainable, high-performance flexible and thermoformed packaging solutions for the food, beverage, medical and consumer goods industries. We offer products like transparent high barrier films, pouches, clamshells and trays, utilizing advanced technology to enhance product safety, visibility and environmental sustainability.
TOPPAN Packaging Americas operates as part of the global TOPPAN group, with 22 manufacturing facilities across North America, Latin America and Europe.
Want to learn more? Visit us at packaging.toppan.com
Summary Description:
The IT Help Desk Administrator is responsible for overseeing day-to-day help desk operations, ensuring timely and effective technical support for end users, and maintaining high service standards. This role is the liaison between Toppan and the MSP who provides helpdesk resources for support. This role also serves as a bridge between IT support staff and the broader IT organization, focusing on process improvement, ticket management, user satisfaction, and operational efficiency.
What you'll be doing:
  • Work with our MSP who Administers and manages the IT help desk ticketing system, to ensure accurate tracking, prioritization, escalation, and resolution of incidents and service requests.
  • Act as the primary point of contact for escalated technical issues that cannot be resolved by Tier 1 or Tier 2 support.
  • Monitor help desk performance metrics (SLAs, response times, resolution times, backlog) and produce regular reports for IT leadership.
  • Develop, document, and enforce help desk procedures, workflows, and support standards.
  • Coordinate with infrastructure, applications, cybersecurity, and third-party vendors to ensure resolution of complex issues.
  • Maintain and improve the IT knowledge base, ensuring documentation is accurate, current, and accessible.
  • Support onboarding and offboarding processes, including account provisioning, hardware setup, and access management.
  • Ensure compliance with IT policies, security standards, and regulatory requirements.
  • Identify recurring issues and recommend root-cause fixes and process improvements.
  • Participate in IT projects by providing help desk readiness, training materials, and post-deployment support.

Leadership & Administrative Duties
  • Provide day-to-day guidance and task coordination for help desk technicians.
  • Assist with training, mentoring, and onboarding of new help desk staff.
  • Maintain a productive and aligned relationship with third party MSP who provide Infrastructure services, including helpdesk resources.
  • Contribute to performance reviews by providing feedback on technician performance and development needs.
  • Lead in the development of processes to manage major incidents.

We'd love to hear from you if:
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 2 -3 years of experience in IT support or help desk roles,
  • Strong knowledge of Windows and/or macOS environments, Microsoft 365, Active Directory, and common enterprise applications.
  • Hands-on experience with IT service management (ITSM) tools (e.g., ServiceNow, Jira Service Management, Freshservice, Zendesk).
  • Solid understanding of networking fundamentals, hardware troubleshooting, and endpoint management.
  • Excellent communication, customer service, and documentation skills.

Key Competencies
  • Customer-focused mindset with strong problem-solving abilities.
  • Ability to prioritize and manage multiple tasks in a fast-paced environment.
  • Strong analytical skills with attention to detail.
  • Leadership, coaching, and collaboration skills.
  • Ability to translate technical concepts into clear, user-friendly language.

Compensation:
The annual base salary range for this role is from $80,000 to $90,000
At TOPPAN Packaging Americas, We offer a comprehensive Total Rewards package designed to support our employees' overall wellbeing. This includes competitive pay, robust benefits, and programs that help you thrive both personally and professionally. Specific benefits and wellbeing programs may vary based on your work location, employment classification, or collective bargaining agreement.
Benefits
  • Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options
  • 401(k) retirement plan with company match
  • Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services
  • Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family
  • Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance
  • Tuition reimbursement

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws.
We are committed to providing a workplace where everyone feels respected, valued, and able to contribute to their fullest potential. We also provide reasonable accommodations to individuals with disabilities throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us.

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