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It Help Desk Associate Jobs in Sumter, SC (NOW HIRING)

Sentar

Help Desk Analyst II

Shaw Air Force Base, SC · On-site

$18 - $24.75/hr

Associates degree in Computer Science or related field; or, 2+ years' IT Help Desk support experience and 2+ years' of experience in Computer/IT hardware support (can be concurrent). Experience:

TriOptus LLC

Help Desk Technician

Columbia, SC · On-site

$18.50 - $25/hr

An associate's degree or higher is preferred but commensurate experience may be accepted ... Additional certifications in information technology infrastructure, network administration, and ...

City of Columbia

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IT HELPDESK MANAGER - City of Columbia,SC

Columbia, SC · On-site

$55K - $65K/yr

Associate's degree in computer science, information technology or closely related field; * Six (6) years of relevant prior experience in a technical or help desk support/service environment; * Two ...

US IT Solutions Inc

Help Desk Analyst-III

Columbia, SC

$19 - $26/hr

Company Description We are from US IT Solutions, an ISO Certified, E-Verify, WMBE Certified ... USITSOL has been helping clients innovate across all phases of the application lifecycle for over a ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Sumter, SC

It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for it help desk associate in Sumter, SC is $20.57, according to ZipRecruiter salary data. Most workers in this role earn between $17.12 and $23.56 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Sumter, SC? The most popular types of It Help Desk jobs in Sumter, SC are:
What are popular job titles related to It Help Desk Associate jobs in Sumter, SC? For It Help Desk Associate jobs in Sumter, SC, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Sumter, SC look for? The top searched job categories for It Help Desk Associate jobs in Sumter, SC are:
What cities near Sumter, SC are hiring for It Help Desk Associate jobs? Cities near Sumter, SC with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Sumter, SC as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 28% Part Time, 1% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $42,796 per year, or $20.6 per hour.
Help Desk Analyst II

Help Desk Analyst II

Sentar

Shaw Air Force Base, SC • On-site

$18 - $24.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 25 days ago

Job description

Sentar is dedicated to developing the critical talent that the connected world demands to create solutions to address the convergence of cybersecurity, intelligence, analytics, and systems engineering. We invite you to join the small business team where you can build, innovate, and secure your career.
Sentar is seeking a Help Desk Analyst II at Shaw AFB in South Carolina!
Role Description:
  • Provide Tier 1 technical support to include initial trouble ticket/call prioritization, diagnosis, analysis, and troubleshooting and resolution of basic client hardware and software issues.
  • Provide Tier 1 hands-on support to users on the AOC/CAOC floor.
  • Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required.
  • Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure.
  • Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance.
  • Assist with management SIPR PKI program.
  • Coordinate on Firewall Exemption Requests/Bluecoat Exemption Requests.
  • Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connections, including internal and external links and circuits.
  • Serve as focal point for ASIs and time change order/item (e.g., NOTAMs, TCTOs, TCNO, MTO, CCO and CTO) management, processing, tracking and status reporting across all network enclaves;
  • Maintain status tracking applications/tools; create, update, and coordinate status reports and presentation slides (i.e., COMSTATs, SITREP, etc.).

Qualifications:
Clearance Level: Secret
Certifications: DoD IAT Level 2 (Security +) or higher
Education: Associates degree in Computer Science or related field; or, 2+ years' IT Help Desk support experience and 2+ years' of experience in Computer/IT hardware support (can be concurrent).
Experience:
Recommended experience with the following:
-Assisting large number of users across multiple networks
-Troubleshooting various network and mobile devices, trusted thing clients
-Help Desk Remedy ticketing
-Installation of various IT hardware
Benefits at Sentar:
In addition to a great culture, Sentar not only fosters an inclusive work environment but also offers an extensive benefits package designed to cater to the well-being of its employees and their families.
  • Voluntary Medical, Dental, Vision, with Health Savings or Flexible Spending Plan options
  • Voluntary Life, Critical Illness, Accident, and Long Term Care insurance options
  • Group Term Life, Short-Term and Long-Term Disability is provided by Sentar to all qualifying employees
  • Generous 401(k) match
  • Competitive PTO plan that graduates quickly with years of service
  • Other leave programs; holiday schedule along with bereavement, jury and military duty
  • Mental health awareness programs
  • Tuition reimbursement
  • Professional development reimbursement
  • Recognition and Awards programs

If you are not ready to apply for this position, submit your resume here to join our talent community. We'll keep you updated occasionally on new job opportunities.
Sentar is an Affirmative Action and Equal Opportunity Employer M/F/Vets/Persons with Disabilities
Our culture is one of inclusivity and support. Sentar is proudly an Equal Opportunity and VEVRAA Federal Contractor Employer M/F/Vets/Persons with Disabilities. Follow these links to learn more about your rights: EEO Is the Law Poster; EEO Is Law Supplement; and Pay Transparency.
We want you to build your career at Sentar, so if you are an individual with a disability and require a reasonable workplace accommodation applying for a job or at any point in the employment process, contact the Recruiting Manager at recruiting@sentar.com. Please indicate the specifics of the assistance needed. Thank you for considering Sentar in your employment search.
Build, Innovate, Secure Your Career at Sentar.

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