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It Help Desk Associate Jobs (NOW HIRING)

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

GFI Digital

Print IT Help Desk

Hazelwood, MO · On-site

The GFI office equipment Help Desk is part of the Field IT team and is an additional resource for our MFP and MPS customers. The Print IT Help Desk team members are our first responders in IT service ...

BC Tech Pro

IT Help Desk

Plymouth, MN · On-site

$23/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Sunnyvale, CA · On-site

$24.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Magna, UT · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Huntsville, AL · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

BC Tech Pro

IT Help Desk

Iuka, MS · On-site

$20.50/hr

... of a variety of technology-based products typically associated with an end-user computing ... Perform all assigned desk-side support activities * Display outstanding technical and professional ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Associates of Computer Science or related field * Autodesk product familiarity * Adobe products

Judi Health

IT Help Desk Technician

Charlotte, NC · Hybrid

Hybrid 3 days a week in Charlotte, NC office Position Summary The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and ...

Fourteen Foods

IT Help Desk Analyst

Franklin, TN

Essential Functions: IT Helpdesk Representative (90%): * Provides Level 1 basic IT assistance in resolving IT issues and documents the issue in the service desk ticket. * Effectively identifies ...

Flash

IT Help Desk Technician

Austin, TX

$20 - $25/hr

Join our Flash Team as an IT Help Desk Technician! Join Flash as a part-time IT Help Desk Technician and become an essential part of our internal success! You'll work alongside a supportive group of ...

DOCUmation

IT Help Desk Engineer

San Antonio, TX · On-site

Position : IT Help Desk Engineer Department : MIT Help Desk Reports To : IT Service Delivery ... Associates or Technical Degree or equivalent experience (5+ years or more) Preferred • CompTIA A ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode: Onsite Duration: Approximately 10 Months (August 31, 2026 - June 30, 2027) Interview Type: In-Person ...

pplco

IT Help Desk Manager

Los Angeles, CA · On-site

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... Associate's degree or equivalent combination of education/technical training and computer science ...

eMazzanti Technologies

IT Help Desk

Hoboken, NJ · On-site

Description eMazzanti Technologies a leading provider of IT Services is looking to add to our eCare Managed Services team to provider level 1 and level 2 help desk support to expanding client base.

CREGGER COMPANY INC

IT Help Desk

Irmo, SC

Monitor and respond to Tier 1 and Tier 2 help desk requests, ensuring timely resolution of ... Associate degree in Information Technology or a related field (or equivalent experience). * Strong ...

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It Help Desk Associate information

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$11

$23

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How much do it help desk associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for it help desk associate in the United States is $23.10, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $26.44 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.
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It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $48,054 per year, or $23.1 per hour.

IT Help Desk Technician

McCarthy Tire Service

Wilkes Barre, PA

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

McCarthy Tire Service rating

4.7

Company rating: 4.7 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

356th of 374 rated vehicle maintenance

Job description

IT Help Desk Technician
McCarthy Tire Service
Position Summary
McCarthy Tire Service is seeking a motivated and customer-focused IT Help Desk Technician to join our Information Technology team. The ideal candidate will provide first-line technical support to teammates across multiple locations, troubleshoot hardware and software issues, and help ensure the reliability and security of company technology systems. This role is an excellent opportunity for a technology professional who enjoys problem-solving, delivering exceptional customer service, and working in a fast-paced environment.
Key Responsibilities
  • Serve as the first point of contact for IT support requests from teammates.
  • Diagnose and resolve hardware, software, network, printer, and mobile device issues.
  • Install, configure, and maintain desktops, laptops, peripherals, and software applications.
  • Manage user accounts, passwords, and access permissions.
  • Respond to and track service tickets, ensuring timely resolution and communication with teammates.
  • Assist with onboarding and offboarding activities, including equipment setup and account provisioning.
  • Support remote teammates through phone, email, and remote access tools.
  • Document issues, solutions, and procedures in the IT knowledge base.
  • Escalate complex technical issues to senior IT staff when necessary.
  • Assist with IT projects, technology upgrades, and system deployments.
  • Follow company cybersecurity policies and best practices.
Qualifications
Required:
  • Associate degree in Information Technology, Computer Science, or related field, or equivalent work experience.
  • 1-3 years of experience in a Help Desk, Desktop Support, or IT Support role.
  • Strong troubleshooting and problem-solving abilities.
  • Excellent customer service and communication skills.
  • Ability to prioritize multiple tasks and work independently.
  • Ability to communicate technical concepts to non-technical users in a clear and professional manner.
Preferred:
  • Experience supporting AS400 (IBM i) environments.
  • Experience with Microsoft Office 365 Suite and related collaboration tools.
  • Experience with Active Directory, Azure AD, Microsoft Intune, or endpoint management tools.
  • Familiarity with networking concepts, including TCP/IP, DNS, DHCP, VPNs, and wireless connectivity.
  • IT certifications such as CompTIA A+, Network+, Microsoft Fundamentals, or related credentials.
  • Experience supporting teammates across multiple locations.
What We Offer
  • Competitive salary
  • Comprehensive health, dental, and vision benefits
  • 401(k) with company match
  • Paid time off and holidays
  • Career development and training opportunities
  • Stable, family-owned company with a strong reputation and growth opportunities
Why McCarthy Tire Service?
McCarthy Tire Service is one of the largest independent commercial tire dealers and retread manufacturers in the United States. We are committed to providing exceptional service to our customers and creating a supportive environment where teammates can grow, develop, and succeed. Join our team and play an important role in supporting the technology that drives our business.
Apply today and become part of the McCarthy Tire Service team.
Equal Opportunity Employer: McCarthy Tire Service is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
 

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