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It Help Desk Associate Jobs in Michigan (NOW HIRING)

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Associate degree or higher * Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active ... As an IT HELP DESK you will be responsible for providing technical support and troubleshooting ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Associates of Computer Science or related field * Autodesk product familiarity * Adobe products

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

IT Help Desk Technician Position Purpose: At Wightman, we rely on our IT systems to help us create ... Associates of Computer Science or related field * Autodesk product familiarity * Adobe products

Sentinel

IT Help Desk

Traverse City, MI

Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide ... This role will support end users, deploy and maintain hardware, and assist with daily IT operations ...

Sentinel

IT Help Desk

Traverse City, MI · On-site

Responsibilities Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide ... This role will support end users, deploy and maintain hardware, and assist with daily IT operations ...

Sentinel

IT Help Desk

Traverse City, MI

Sentinel Technologies is seeking a Tier 1/Tier 2 Help Desk Technician to provide hands-on technical ... This role will support end users, deploy and maintain hardware, and assist with daily IT operations ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to users ... • Associates of Computer Science or related field • Autodesk product familiarity • Adobe ...

Wightman

IT Help Desk Technician

Kalamazoo, MI · On-site

They are seeking an IT Help Desk Technician to provide efficient technical assistance to users ... • Associates of Computer Science or related field • Autodesk product familiarity • Adobe ...

Priority Waste

... latest technology. Job Purpose Priority Waste is seeking a reliable, customer-focused Help Desk ... High school diploma or equivalent; associate degree or IT certification a plus. * 0-2 years in a ...

CNS Healthcare

IT Help Desk Technician

Pontiac, MI · On-site

$17.43 - $20.50/hr

Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking ... Associate degree in information systems or similar * Certification in technology field or similar

CNS Healthcare

IT Help Desk Technician

Pontiac, MI

$17.43 - $20.50/hr

Our Help Desk Technicians are highly valued by all staff as our technical wizards. We are seeking ... Associate degree in information systems or similar * Certification in technology field or similar

Learning Care

IT Help Desk Agent

Novi, MI · On-site

$16 - $20.50/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. • Zero to two years of experience in a help desk, technical support, or customer service ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site +1

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. * Zero to two years of experience in a help desk, technical support, or customer service ...

Learning Care Group

IT Help Desk Agent

Novi, MI · On-site

$23.42 - $26/hr

Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred. Zero to two years of experience in a help desk, technical support, or customer service role.

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It Help Desk Associate information

See Michigan salary details

$10

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$28

How much do it help desk associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for it help desk associate in Michigan is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate, and why are they important?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Michigan? The most popular types of It Help Desk jobs in Michigan are:
What are popular job titles related to It Help Desk Associate jobs in Michigan? For It Help Desk Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Michigan look for? The top searched job categories for It Help Desk Associate jobs in Michigan are:
What cities in Michigan are hiring for It Help Desk Associate jobs? Cities in Michigan with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Michigan as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,884 per year, or $20.1 per hour.

IT HELP DESK

Purposelink Recruitment

Ann Arbor, MI

Full-time

Posted 4 days ago

Job description

Job description

Job Title: Contract IT Help Desk

Qualifications This is an onsite position located in Ann Arbor, Michigan. Relocation assistance will not be provided

required

  • Associate degree or higher
  • Help Desk Support (2+ years)
  • Microsoft Windows (2+ years)
  • Active Directory (1+ years)
  • Citrix (1+ years)
  • 2+ years of experience in ANY of the following:
    • Microsoft Office
    • Microsoft Azure

Job Summary: As an IT HELP DESK you will be responsible for providing technical support and troubleshooting assistance to our clients. You will be the first point of contact for any IT-related issues and will work closely with our clients to resolve their problems in a timely and efficient manner.

Key Responsibilities:

- Provide first-level technical support and troubleshooting for IT-related issues

- Respond to incoming calls, emails, and tickets in a timely and professional manner

- Identify, diagnose, and resolve technical problems for clients

- Escalate complex issues to the appropriate teams for further resolution

- Document all support activities and resolutions in our ticketing system

- Collaborate with team members to continuously improve processes and procedures

- Participate in on-call rotation for off-hours support as needed

- Stay up-to-date with the latest technologies and industry trends to provide the best support to our clients

Requirements:

- Associate degree or higher in a related field

- Minimum of 2 year of experience in help desk support

- Proficiency in Microsoft Windows operating systems

- Experience with Active Directory and Citrix

- Familiarity with Microsoft Office applications

- Available for off-hours support on a rotating basis

- Knowledge of Microsoft Azure is a plus

- Excellent communication and customer service skills

- Ability to work independently and in a team environment

- Strong problem-solving and troubleshooting skills