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It Help Desk Associate Jobs in Michigan (NOW HIRING)

Monroe County Consortium

Help Desk Technician

Ida, MI · On-site

$19 - $25.50/hr

Position Type: Technology/Help Desk Technician Date Posted: 7/29/2026 Location: Ida Public Schools - District Date Available: ASAP Closing Date: Until filled District: Ida Public School District ...

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$48K/yr

Essential Functions Monitor events, reported incidents, and service requests related to IT systems, ... Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing ...

Wayne State University

Help Desk Analyst I

Detroit, MI

$20.25 - $27.75/hr

Essential Functions Monitor events, reported incidents, and service requests related to IT systems, ... Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing ...

Kettering University

IT Support Technician

Flint, MI · On-site

$21 - $28.75/hr

Position Status Full-time If Part Time, hours per week Posting Text Preferred Qualifications - IT Help Desk experience; - Experience maintaining operational documentation; -Associates Degree or ...

TEKsystems

Service Desk Representative

Detroit, MI

$22/hr

... Help Desk, or customer-facing IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role. - At least 1-year customer service experience - 5 years or more ...

MyMichigan Health

Help Desk Representative

Midland, MI · On-site

$15 - $19.25/hr

Perform various computer operations tasks as required MyMichigan Health is a technology driven ... Associate's Degree or Bachelor's Degree in Management Information Systems preferred. End-user ...

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All JobsIt Help Desk Associate JobsIt Help Desk Associate Jobs in Michigan

It Help Desk Associate information

See Michigan salary details

$10

$20

$28

How much do it help desk associate jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for it help desk associate in Michigan is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.
What are the most commonly searched types of It Help Desk jobs in Michigan? The most popular types of It Help Desk jobs in Michigan are:
What are popular job titles related to It Help Desk Associate jobs in Michigan? For It Help Desk Associate jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching It Help Desk Associate jobs in Michigan look for? The top searched job categories for It Help Desk Associate jobs in Michigan are:
What cities in Michigan are hiring for It Help Desk Associate jobs? Cities in Michigan with the most It Help Desk Associate job openings:
It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,884 per year, or $20.1 per hour.

IT- Help Desk Ticket Assistant

Velo Associates PLC

Grand Rapids, MI • On-site

$18 - $23/hr

Full-time

Re-posted 6 days ago

Job description

Job Title:

IT Help Desk Assistant

Job Category:

Coordinator

Department:

Business Services

Location:

Main Office – Grand Rapids

Team:

TB4

Reports to:

Business Services Manager, Director of Operations, and President

Pay Type:

Hourly

Travel Required:

None

Position Type:

Full Time

HR Contact:

HR Director

General Purpose: Plan and assist team members with technology support. Maintain systems and procedures for operating efficiency. Serve as liaison with third-party companies supporting network, software, and hardware components.

KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

  • Assist staff with technology requests, troubleshooting and technology issue resolutions.
  • Track, maintain, and support all company general software and hardware.
  • Communicate and troubleshoot with third-party technology support and software companies to resolve
    technology issues and concerns.
  • Maintain, update, troubleshoot, install, and integrate all company technology including company web sites
    (Internal and External).
  • Maintain and update Intranet site.
  • New employee hardware configuration and set up.
  • Research past, current, and potential technology options.
  • Maintain and implement coding as required.
  • Technology support requests and prioritize required repairs and updates.
  • Coordinate technology usage to achieve maximum efficiency.
  • Accurately document all communications involving staff technology issues and concerns.
  • Oversee printer troubleshooting, maintenance, and repairs.
  • Assist management in carrying out project duties, tasks, and testing as required.

GENERAL RESPONSIBILITIES AND FUNCTIONS:

  • Participate in ongoing monitoring and provide feedback for improvement.
  • Ensure security, integrity, compliance, and confidentiality of data.
  • Implement procedures and training to maximize operating efficiency.
  • All other duties as assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

  • High School Diploma
  • Related knowledge of Hardware, Software, and Network Operations
  • Ability to Prioritize and Manage Multiple Projects Efficiently
  • Proven Track Record in Troubleshooting and Maintaining Technology
  • Demonstrated Loyalty and Ownership of Position and Responsibilities
  • Takes Initiative and Pride in Work
  • Strong Attention to Detail and Goal Oriented
  • Commitment to Excellent Customer Service
  • Excellent Written and Verbal Communication Abilities
  • Ability to Prioritize and Manage Responsibilities
  • Required Language Skills

KEY COMPETENCIES:

  • Communication Skills
  • Higher-Level Thinking Skills
  • Reliable and Consistent Attendance
  • Adaptability
  • Tenacious Work Ethic
  • Stress Tolerance
  • Teamwork and Collaboration
  • Integrity
  • Initiative
  • Information Gathering
  • Attention to Detail
  • High Level of Accuracy
  • Planning and Organizing
  • Decision Making
  • Judgment and Problem Solving

PREFERRED SKILLS:

  • 2-3 Years Technology Support Experience
  • Knowledge of Windows Operating Systems and Remote Access Programs

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons.

Last Updated By:

Human Resources

Date/Time:

12/4/2025


Monday thru Friday
8am - 4:30pm
40 Hours per Week