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It Help Desk Associate Jobs in Michigan (NOW HIRING)

OHM Advisors

IT Service Desk Technician

Ann Arbor, MI · On-site

We create places for communities of people that help solve a problem and drive them forward ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

We create places for communities of people that help solve a problem and drive them forward ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

Firebolt Group Inc

IT Support Specialist

Wixom, MI

$50/hr

The IT Support Specialist is the first responder for all support requests, owning the help desk ... Associate's or Bachelor's Degree in a technical field (Preferred) * CompTIA A+, Network+, or ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

We create places for communities of people that help solve a problem and drive them forward ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

OHM Advisors

IT Service Desk Technician

Livonia, MI · On-site

We create places for communities of people that help solve a problem and drive them forward ... An Associate's or Bachelor's degree in Information Technology or an equivalent field of study is ...

Robert Half

Help Desk/Desktop Support Analyst

Taylor, MI · On-site

$19 - $26/hr

... IT support roles. * Hands-on experience with Microsoft Windows environments, including Windows 10 support and troubleshooting. * Working knowledge of Active Directory for common user and account ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI · On-site

If you don't just "tolerate" people but genuinely love them -- if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan -- then read on. Reasons NOT ...

Ask IT consulting

Help Desk Technician

Allegan, MI

$17.50 - $23.75/hr

Ask IT is a minority-owed enterprise; it has been founded on providing the highest quality possible and on the devotion to customer satisfaction. Services include performing the duties of a Telephony ...

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It Help Desk Associate information

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How much do it help desk associate jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for it help desk associate in Michigan is $20.14, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $23.03 per hour, depending on experience, location, and employer.

What does an IT Help Desk Associate do?

An IT Help Desk Associate provides technical support and assistance to employees or customers experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries via phone, email, or chat, and escalate more complex issues to higher-level IT staff. Their role is crucial in ensuring that technology runs smoothly within an organization, minimizing downtime and improving productivity. Additionally, they may help with setting up new equipment, managing user accounts, and providing training on common IT tools.

What are the key skills and qualifications needed to thrive as an IT Help Desk Associate?

To thrive as an IT Help Desk Associate, you need a solid understanding of computer systems, troubleshooting, and customer service, often supported by a degree or certification like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you effectively address user issues and build trust with clients. These skills ensure efficient technical support, minimize downtime, and enhance user satisfaction within an organization.

What are some common challenges an IT Help Desk Associate faces, and how can they be effectively managed?

IT Help Desk Associates often encounter challenges such as handling high volumes of support requests, troubleshooting diverse technical issues, and communicating solutions to users with varying tech skills. Effective time management and prioritization help manage workload peaks, while continuous learning ensures up-to-date troubleshooting skills. Building strong communication and customer service abilities is also essential, as associates frequently need to explain technical concepts in user-friendly language and maintain a positive attitude under pressure.

What is the difference between It Help Desk Associate vs Network Support Technician?

AspectIt Help Desk AssociateNetwork Support Technician
CertificationsCompTIA A+, Network+ (preferred)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, user support, troubleshootingNetwork infrastructure, server support, hardware setup
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, data centers, enterprise networks
Common Search & ComparisonYesYes

The It Help Desk Associate primarily provides user support and troubleshooting for software and hardware issues within an organization, often working in help desk environments. In contrast, a Network Support Technician focuses on maintaining and troubleshooting network infrastructure, including servers and network hardware. While both roles require technical certifications and involve IT support, the Help Desk Associate is more user-focused, whereas the Network Support Technician specializes in network systems.

Can I get into an IT Help Desk Associate with no experience?

Entry-level IT Help Desk Associate positions often do not require prior experience and focus on customer service skills, basic technical knowledge, and a willingness to learn. Certifications like CompTIA A+ can improve chances, and on-the-job training is common for new hires.

What are the most commonly searched types of It Help Desk jobs in Michigan?

The most popular types of It Help Desk jobs in Michigan are:

What are popular job titles related to It Help Desk Associate jobs in Michigan?

For It Help Desk Associate jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching It Help Desk Associate jobs in Michigan look for?

The top searched job categories for It Help Desk Associate jobs in Michigan are:

What cities in Michigan are hiring for It Help Desk Associate jobs?

Cities in Michigan with the most It Help Desk Associate job openings:

It Help Desk Associate jobs near you
Infographic showing various It Help Desk Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $41,884 per year, or $20.1 per hour.

IT Operations Support Administrator

Peckham, Inc.

Grand Rapids, MI • On-site

Full-time

Posted 5 days ago

Peckham Inc. rating

7.9

Company rating: 7.9 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

144th of 783 rated non-profit organizations

Job description

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*
*To ensure full consideration for a staff position, please attach a resume to your application so we can gain a complete view of your experiences*
Peckham Inc. - IT Operations Support Administrator
SUMMARY
The IT Operations Support Administrator position requires a focus on support for end-user computers, mobile devices, desktop operating systems, Android and iOS mobile devices, and timeclocks. Duties will include workstation implementations, maintenance, testing, patching, integration of new hardware and software, and coordination with other client technology groups. This role will have an emphasis on maintenance of documented operational policies and procedures in a complex and diverse computing environment.
MAIN DUTIES AND RESPONSIBILITIES
  • Acknowledges, troubleshoots, and resolves customer inquiries within established service level guidelines.
  • Provide direct support for hardware and software issues, including peripherals such as printers, keyboards, and audio/video equipment. Desktop support to be provided onsite or remotely, whenever possible.
  • Provides direct support for company-issued mobile devices, including following processes and procedures for procurement, configuration, and deployment of Android and iOS cell phones and tablets.
  • Applies industry best practices for maintaining the end user computing environment, including software delivery, telephony endpoints, supporting extensive client hardened environments, and assisting with accommodation requests.
  • Follows processes and procedures for accurate asset tracking.
  • Knowledge of asset management suites, such as Microsoft System Center Configuration Manager (SCCM) and/or Microsoft Intune, leveraged for maintenance of desktop clients including deploying task sequences and applications.
  • Administration of identity management including account creation, assigning proper permissions, and troubleshooting account problems.
  • Knowledge of a Virtual Desktop Infrastructure computing platform.

OTHER DUTIES AND RESPONSIBILITIES
  • Provide guidance for entry level service desk support personnel.
  • Provide general telephony support including endpoint installation, account management, and reporting administration.
  • Create and maintain technical and end user documentation of processes and procedures.
  • In conjunction with information assurance, apply best practices and judgement to ensure business objectives and risks are effectively managed.
  • Ensure compliance with standard practices, processes, and enterprise standards, in an ITIL environment.
  • Adherence to change management process.
  • After-hours support (evenings and weekends) will be required in an on-call, rotation basis.
  • Attend courses that improve personal skill sets to better serve the Peckham user community.
  • Maintain a safe and clean work environment.
  • Provide training for Peckham staff and team members as assigned.
  • Apply discretion in handling confidential information.
  • Utilize a collaborative team approach for all projects including Peckham staff, vendor consultants, and Peckham contracted customers.
  • Promotes Peckham's vision, values, and services to all customers and stakeholders.
  • Assists in maintaining organization wide quality standards.
  • Other related duties as requested and/or assigned.

SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibilities.
TRAVEL
This role requires occasional travel to other local sites (or community locations/vendors) up to 25% to support operational needs.
MINIMUM QUALIFICATIONS
  • High School Diploma or Equivalency
  • 1-3 years of experience in an IT help desk, technical support, or a desktop technician role.
  • A certification in CompTIA A+, CompTIA Sec+, or ITIL Fundamentals, or the ability to obtain one within the first year of employment.
  • As required by some customer contracts, Peckham employees may be required to obtain and maintain relevant professional certifications, security clearances as a condition of employment. This requirement will be determined based on the specific needs of the contract.
  • U.S. Citizenship required due to security clearances.
  • Ability to reliably travel to and from assigned worksites and community locations as needed.
  • Skilled in imaging PCs, setting up workstations, and supporting end users.
  • Knowledge of Windows/Azure Active Directory, Microsoft SCCM, Microsoft Intune, and Microsoft Windows operating systems.
  • Knowledge of ticketing systems (ServiceNow, Remedy, Jira, Zendesk, etc.) and basic ITSM methodologies.
  • S critical thinking and reasoning abilities to solve unique problems.

PREFERRED QUALIFICATIONS
  • An Associate's Degree or higher in a field closely related to Computer Technology
  • Skilled with tools such as Microsoft Teams, Microsoft SharePoint and remote desktop control tools.
  • Skilled in supporting Microsoft 365, Active Directory, Entra, and common enterprise applications
  • Skilled in project implementation.

COMPETENCIES
  • Customer Focus
  • IT Support Troubleshooting
  • Professional Development and Keeping Skills Current
  • Quality
  • Responsiveness
  • Team Work
  • Time Management
  • Use of Technology

PHYSICAL DEMANDS
  • The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis.
  • The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.

PHYSICAL DEMANDS
The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.
PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER
EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATION FOR APPLYING NOTICE
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:
  • Click HERE and you will be directed to the ILRU Directory to find an agency in your area that can assist you
  • Click HERE and you will be directed to the American Jobs Center (AJC) finder to locate a center near you
  • Email us at careers@peckham.org
  • Call us at (517) 316-4000
  • Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
Business Line:
Peckham IT
Location:
Grand Rapids, MI
Worker Sub-Type:
Staff Member

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