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Remote It Help Desk Jobs (NOW HIRING)

Horizon3.ai

Global Help Desk Manager

... remote-first organization. The ideal candidate brings strong IT operations experience, a customer-service mindset, and the ability to partner effectively across Security, Engineering, People, and ...

On Board Experiential

IT Director

New York, NY · On-site +1

Oversee IT service delivery and support operations for all employees across offices and remote environments. * Manage the IT help desk ticketing system (ServiceNow) and ensure timely resolution of ...

On Board Experiential

IT Director

New York, NY · On-site +1

Oversee IT service delivery and support operations for all employees across offices and remote environments. * Manage the IT help desk ticketing system (ServiceNow) and ensure timely resolution of ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client ... Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado ...

SAIC

Service Desk Agent

KY · Remote

$40K/yr

Remote Work, KY, US Date Posted: 2026-06-23 Category: Information Technology Subcategory: Technical ... High School and 1-2 years of sufficient IT help desk / technical service experience supporting a ...

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

... and IT Operations procedures. • Log all incoming problems and requests and actions taken to resolve them. • Provide first response help desk support to all customers and users. • Provide ...

Blue Mantis

Help Desk Engineer - Remote Canada Only

$25 - $28/hr

Help Desk Engineer - Remote Canada Only Department: Blue Mantis Employment Type: Full Time Location ... Understanding of a domain/corporate IT environment including PC/Laptop setup and troubleshooting ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Education: Bachelor's degree in information technology or equivalent experience. Clearance:

VytlOne

Service Technician II - IT Help Desk

Overview The IT Service Technician II uses specialized knowledge & skills to perform hardware ... Position Location This is a remote-based position within the Continental US. Responsibilities

Immersion Consulting

IT Project Manager

$100K - $119K/yr

Simultaneously, as an IT help desk PM, you'll support to over 90,000 customers nationwide. This ... Proficient in the remote installation of primary and peripheral computer software and hardware.

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Remote Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and ... Minimum 1 year of experience providing IT help desk, service desk, or technical customer support.

Terrestris LLC

Service Desk Technician II

Washington, DC · On-site +1

We can help! We are seeking a Service Desk Technician II to provide IT Technology Services for the Central UNICOR office in Washington, D.C. This position is remote/hybrid; candidates must be willing ...

ITC Federal, Inc.

Help Desk Supervisor

Remote CLEARANCE: Public Trust - Candidates do not need to be cleared at the time of application ... information technology, professional services, and litigation support tools to manage complex legal ...

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All JobsRemote It Help Desk Jobs

Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for remote it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
More about Remote It Help Desk jobs
What cities are hiring for Remote It Help Desk jobs? Cities with the most Remote It Help Desk job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most Remote It Help Desk jobs? States with the most job openings for Remote It Help Desk jobs include:
What job categories do people searching Remote It Help Desk jobs look for? The top searched job categories for Remote It Help Desk jobs are:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in the United States as of June 2026, with employment types broken down into 81% Full Time, 4% Part Time, and 15% Contract. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
*Future Opportunities - Service Desk Technician L2

*Future Opportunities - Service Desk Technician L2

Milestone Technologies, Inc.

San Francisco, CA • Remote

$23.50 - $31.75/hr

Temporary

Posted 11 days ago

Key responsibilities

  • Apply critical thinking to complex user requests and provide as much context and information as possible to deliver the best solutions as quickly as possible.

  • Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network.

  • Lead in ticket processes and provide coaching for other technicians when workflow deficiencies are identified.

Job description

Are you interested in future opportunities like these below? If so, submit your information to join our Talent Community

Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.

Job Responsibilities:

       Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible

       Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network

       Support user requests and performs remote installations as needed

       Assist remote users with access problems ranging from password resets to network access failures

       Support messaging & calendaring services and content collaboration

       Support issues with mobile devices

       Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, and effectiveness; this technician then takes actions based on the current trends in service

       Attend and participate in weekly team syncs by driving actionable discussions

       Display learning agility by actively seeking answers when technically challenged

       Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements

Required Skills:

       HS Diploma or GED

       3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred  - 80% MacOS support, 20% Windows

       Strong interpersonal communication skills with a high degree of empathy is a must

       Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required

       Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

       Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required

       Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus

       Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred

       Experience in supporting PCs and Windows OS in a commercial or enterprise environment

       Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment

       Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.

       Working knowledge of Active Directory and basic AD administration

Employment Type: US Temporary FT

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