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Remote It Help Desk Jobs (NOW HIRING)

Everglade Works

IT Support Specialist

Seattle, WA · Remote

$40 - $55/hr

At least 2+ years in IT support, technical support, or help desk roles. Technical Expertise ... Understanding of TCP/IP, VPNs, DNS, firewalls, and remote access tools. Problem‐Solving Skills:

UniUni

IT Manager

$97K - $119K/yr

This role reports to the Head of Platform and is based in North America (remote with periodic ... Help Desk and Operations * Run the IT help desk: SLAs, ticket queues, on-call coverage, knowledge ...

SAIC

Help Desk Agent I

VA · Remote

$40K/yr

Remote Work, VA, US Date Posted: 2026-06-03 Category: Information Technology Subcategory: Technical ... Our Help Desk is the 24x7x365 single point of contact for all Information Technology issues and ...

Horizon3.ai

Global Help Desk Manager

... remote-first organization. The ideal candidate brings strong IT operations experience, a customer-service mindset, and the ability to partner effectively across Security, Engineering, People, and ...

InstantServe LLC

Help Desk Analyst

$21 - $28.75/hr

Help Desk Analyst - myColorado Client ... Colorado OIT (Office of Information Technology) Location: Remote - Must be local to Colorado ...

SAIC

Service Desk Agent

KY · Remote

$40K/yr

Remote Work, KY, US Date Posted: 2026-06-02 Category: Information Technology Subcategory: Technical ... High School and 1-2 years of sufficient IT help desk / technical service experience supporting a ...

OCHIN

HEALTH CARE IT HELP DESK - PROJECT MANAGER

$98K - $157K/yr

The IT Help Desk Project Manager supports OCHIN's mission by driving the successful scoping and ... Work Location and Travel Requirements OCHIN is a 100% remote organization with no physical ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Education: Bachelor's degree in information technology or equivalent experience. Clearance:

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Remote It Help Desk information

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How much do remote it help desk jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for remote it help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT Help Desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a Remote IT Help Desk professional, and why are they important?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a Remote IT Help Desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
More about Remote It Help Desk jobs
What cities are hiring for Remote It Help Desk jobs? Cities with the most Remote It Help Desk job openings:
What are the most commonly searched types of It Help Desk jobs? The most popular types of It Help Desk jobs are:
What states have the most Remote It Help Desk jobs? States with the most job openings for Remote It Help Desk jobs include:
What job categories do people searching Remote It Help Desk jobs look for? The top searched job categories for Remote It Help Desk jobs are:
Remote It Help Desk jobs near you
Infographic showing various Remote It Help Desk job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Service Desk Technician L1

Service Desk Technician L1

Milestone Technologies, Inc.

San Francisco, CA • Remote

$23.50 - $31.75/hr

Temporary

Posted 3 days ago

Job description

Would you like to work in a dynamic fast-moving environment that values social interaction as well as technical prowess? We pride ourselves on hiring bright, driven, enthusiastic Help Desk Technicians that have experience in supporting in primarily PC environments but can also handle a Mac equally well. Our workplace is where you will sharpen existing skills and develop new ones around new technology as it emerges. It is a bright, vibrant, challenging environment that leave you feeling like you've helped make an impact. We need people who can hold a conversation as well as resolve complex technical issues effectively and efficiently through multiple mediums (chat, ticket, phone). We want people for whom going over and above is second nature, who value the people behind the problems, and for whom technology is their passion. We want to deliver the best IT Help Desk experience in the world and if you think you are up to the challenge, read on.
Apply critical thinking to complex user requests and provides as much context and information as possible to deliver the best solutions as quickly as possible
Troubleshoot client-side network connectivity issues, including digital authentication, remote access, secure Wi-Fi and wired connectivity to the internal network
Support user requests and performs remote installations as needed
Assist remote users with access problems ranging from password resets to network access failures
Support messaging & calendaring services and content collaboration
Support issues with mobile devices
Lead in ticket processes and provides coaching for other technicians when workflow deficiencies are identified Have deep understanding of defined team metrics, such as backlog, aging, effectiveness; this technician then takes actions based on the current trends in service
Attend and participate in weekly team syncs by driving actionable discussions
Display learning agility by actively seeking answers when technically challenged
Seek feedback from other Help Desk Technicians to optimize and improve support, while also maintaining a solid understanding of general user support needs and requirements

Skills

HS Diploma or GED
3+ years of experience in a Help Desk role w/walk-up service required, VIP support preferred
Strong interpersonal communication skills with a high degree of empathy is a must

Demonstrable understanding of Mac OS from command line troubleshooting to resolving individual application failures required

Advanced working knowledge of collaboration tools such as Slack, Teams and Google Workspace required

Demonstrated knowledge of Microsoft Exchange and/or Google Admin, including a firm understanding of Groups and permissions, is required

Knowledge of Windows, in issues ranging from resolving registry conflicts to troubleshooting system crashes and performance issues, is a plus

Familiarity with platforms such as ServiceNow, Zendesk, Jira, or Okta preferred
Experience in supporting PCs and Windows OS in a commercial or enterprise environment
Strong knowledge of supporting iOS and Android devices in a commercial or enterprise environment

Working knowledge of video collaboration, including tools like Zoom, WebEx, etc.
Working knowledge of Active Directory and basic AD administration

Employment Type: US Temporary FT

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