2

Remote It Help Desk Jobs in Guam (NOW HIRING)

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... This is a remote position. #Li-Remote This role is contributing to the Electrification Smart ...

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... While this is a full remote position, there is preference for candidates located in the Northern ...

As the world changes, Stanley strategically evolves with it, integrating the latest technology ... We help you meet the demands of work, family and personal life through several flexible options.

Group Account Manager

Tamuning, GU · Remote

$163K - $261K/yr

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll ... Remote {#LI-Remote} Your role and responsibilities: * Drives strategic account planning, sales ...

Join us and help run what runs the world. This position reports to: Strategic Program Director ... This is a remote position for candidates based in the United States. This role is contributing to ...

As the world changes, Stanley strategically evolves with it, integrating the latest technology ... We help you meet the demands of work, family and personal life through several flexible options.

Remote It Help Desk information

What is the difference between Remote It Help Desk vs Remote Technical Support Specialist?

AspectRemote It Help DeskRemote Technical Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+ or vendor-specific certifications
Work EnvironmentHelp desk ticketing systems, remote troubleshootingTechnical issue diagnosis, remote or on-site support
Industry UsageIT service providers, corporate IT departmentsIT support companies, software/hardware vendors

Remote It Help Desk and Remote Technical Support Specialist roles share similar certifications and work environments, often overlapping in troubleshooting and customer service. However, the Help Desk typically handles initial support tickets and basic issues, while Technical Support Specialists may resolve more complex technical problems. Both roles are essential in IT support, with the main difference being the complexity of issues handled.

What are some common challenges faced by remote IT help desk professionals, and how can they be managed effectively?

Remote IT Help Desk professionals often encounter challenges such as troubleshooting technical issues without direct access to users' devices, managing communication across different time zones, and maintaining clear documentation. To manage these effectively, it's important to utilize robust remote-access tools, establish clear communication protocols, and keep detailed records of support requests and resolutions. Consistent collaboration with team members and proactive learning about emerging technologies can also help remote IT Help Desk staff overcome these challenges and provide excellent support.

What are the key skills and qualifications needed to thrive as a remote IT help desk professional?

To thrive as a Remote IT Help Desk professional, you need a strong understanding of computer systems, troubleshooting, networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with ticketing systems, remote desktop software, and knowledge base platforms is essential. Excellent communication, patience, and problem-solving skills set top performers apart in this role. These skills ensure efficient technical support, high customer satisfaction, and minimal downtime for users.

What is a remote IT help desk?

A Remote IT Help Desk is a service that provides technical support and assistance to users over the phone, email, or online chat, without being physically present on-site. IT Help Desk professionals troubleshoot issues related to software, hardware, networks, and other technology systems. They help resolve problems such as login issues, software installations, connectivity problems, and device malfunctions. Remote IT Help Desk services are commonly used by businesses to ensure quick and efficient support for employees, regardless of their location.
What cities in Guam are hiring for Remote It Help Desk jobs? Cities in Guam with the most Remote It Help Desk job openings:
Infographic showing various Remote It Help Desk job openings in Guam as of August 2026, with employment types broken down into 93% Full Time, and 7% Contract. Highlights an 100% Remote job distribution.

Commercial Proposal Engineer

ABB

Tamuning, GU • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.


ABB Group rating

8.4

Company rating: 8.4 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

97th of 487 rated machine equipment manufacturers


Job description

At ABB, we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Sales Support Manager

__

Your role and responsibilities

In this role, you will focus on the Commercial Construction market segment in the United States. The successful candidate will be responsible for developing complex proposals by analyzing RFP documents and implementing strategic plans to create Clean, Competitive, Compliant, and Compelling proposals. This role involves configuring products and collaborating with other proposal resources as needed. The goal is to produce clean, executable orders that balance market competitiveness, company profitability, and customer needs. A deep understanding of the various products and markets served by the ABB Electrification business is essential for this position.

This is a remote position. #Li-Remote

This role is contributing to the Electrification Smart Buildings Division in the U.S.


You will be mainly accountable for:

  • Create clean, competitive, compliant, and compelling proposals for projects in the Commercial Contractor segment. Ensure alignment with ABB processes and focus on high-probability, high-profitability opportunities.

  • Partner closely with factory proposal teams, application engineers, product managers, and Sales Managers/Reps to guide proposal strategy and maintain clear, concise communication across Electrification Products U.S.

  • Organize and participate in Project Strategy and Risk Meetings to align on key priorities and ensure project success. Take initiative to surface challenges early and collaborate across teams to find solutions. Approach each opportunity with commercial intensity-advocating for customer needs while balancing strategic business objectives.

  • Seek out training, resources, and mentorship to support ongoing development. Collaborate with project management to ensure that awarded projects are executable and profitable from the start.

Qualifications for the role:

  • Bachelor's degree from an accredited university or college, preferably in Engineering or a related field strongly preferred.

  • Strong technical expertise in electrical distribution systems, including ABB's product portfolio, industry design standards, and configuration tools (e.g., ABB Empower).

  • At least 8 years of experience in the electrical distribution or a related industry, with a minimum of 5 years focused on sales and project quotations.

  • Excellent communication skills-both written and verbal-with the ability to build relationships and lead cross-functional collaboration.

  • Proficiency in digital tools for remote work and organization, such as Microsoft Outlook, Salesforce.com, Microsoft Teams, and similar platforms.

  • Must have current authorization to work in the United States for ABB; visa sponsorship is not available for this role.

More about us:

ABB is a global technology leader driving sustainable and efficient solutions in electrification and automation. With a strong commitment to innovation, ABB is accelerating industrial transformation worldwide. The United States is a key market for ABB, where it has significantly expanded its operations through strategic acquisitions and investments. Employing thousands across the nation, ABB's U.S. footprint is marked by a history of technological breakthroughs and industry firsts.

ABB's Electrical Protection, Distribution & Control products include medium and low voltage switchgear, grid hardware, protection and control relays, switchboards, power and lighting panelboards, busway, medium and low voltage circuit breakers, motor and lighting controls, load centers, metering, energy monitoring & control, DIN rail products, dry type transformers and more.

What's in it for you?

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner. #LI-Remote

ABB Benefit Summary for eligible US employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

  • Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

  • Choice between two dental plan options: Core and Core Plus

  • Vision benefit

  • Company paid life insurance (2X base pay)

  • Company paid AD&D (1X base pay)

  • Voluntary life and AD&D - 100% employee paid up to maximums

  • Short Term Disability - up to 26 weeks - Company paid

  • Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.

  • Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance

  • Parental Leave - up to 6 weeks

  • Employee Assistance Program

  • Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption

  • Employee discount program

Retirement

  • 401k Savings Plan with Company Contributions

  • Employee Stock Acquisition Plan (ESAP)

Time off
  • ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually.

MyBenefitsABB.com

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.

Employment Type: FULL_TIME

What ABB Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


ABB Group logo

About ABB Group

Sourced by ZipRecruiter

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

Industry

Technology, communication and media

Company size

10,000+ Employees

Headquarters location

Cary, NC, US