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Customer Service Level Two Jobs in Washington (NOW HIRING)

Calvert Systems

Network Engineer Level 2

Annapolis, MD · On-site

$85K/yr

Network Engineer - Level 2 Location: Anne Arundel County, MD Clearance: Top Secret with Fullâ€'Scope Polygraph We are seeking a skilled Network Engineer Level 2 to support customer mission ...

Dollar Tree

Customer Service Associate II

Gaithersburg, MD · On-site

$15.75 - $21.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

kgs

Technical Writer Level 2

Washington, DC · On-site

Koniag Government Services company is seeking a Technical Writer Level 2 to support our government customer in Washington, DC. Must be able to obtain and maintain a US Govt. Security Clearance. This ...

kgs

Technical Writer Level 2

Washington, DC · On-site

Koniag Government Services company is seeking a Technical Writer Level 2 to support our government customer in Washington, DC. Must be able to obtain and maintain a US Govt. Security Clearance. This ...

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All JobsCustomer Service Level Two JobsCustomer Service Level Two Jobs in Washington

Customer Service Level Two information

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.
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Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Washington as of August 2026, with employment types broken down into 64% Full Time, and 36% Part Time. Highlights an 91% In-person, and 9% Hybrid job distribution.

Data Scientist Level 2

Base-2 Solutions, LLC

Annapolis, MD • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

  • Requisition ID: 3457
  • Standard Title: Junior Data Scientist
  • Required Security Clearance: Top Secret/SCI with Full Scope Polygraph
  • Location: Annapolis Junction, MD
  • Work Type: On-Site
  • Shift: First
  • Referral Eligibility: Eligible
  • U.S. Citizenship Required? Yes

Position Summary
Base-2 Solutions is seeking a Data Scientist Level 2 to support the VISTA (MT&E Team). This role develops machine learning, data mining, statistical, and graph-based algorithms to analyze complex datasets, build and evaluate models, generate data-driven insights, and support the integration of analytics into production workflows. The position partners with subject matter experts, software engineers, and cloud developers to translate mission needs into scalable analytic solutions.
Essential Duties and Responsibilities
  • Produce data visualizations that provide insight into dataset structure and meaning.
  • Work with subject matter experts (SMEs) to identify important information in raw data and develop scripts that extract this information from a variety of data formats, including SQL tables, structured metadata, and network logs.
  • Incorporate SME input into feature vectors suitable for analytic development and testing.
  • Translate customer qualitative analysis processes and goals into quantitative formulations coded into software prototypes.
  • Develop and implement statistical, machine learning, and heuristic techniques to create descriptive, predictive, and prescriptive analytics.
  • Develop statistical tests to make data-driven recommendations and decisions.
  • Develop experiments to collect data or models to simulate data when required data are unavailable.
  • Develop feature vectors for input into machine learning algorithms.
  • Identify the most appropriate algorithm for a given dataset and tune input and model parameters.
  • Evaluate and validate the performance of analytics using standard techniques and metrics, including cross-validation, ROC curves, and confusion matrices.
  • Oversee the development of individual analytic efforts and guide the team in the analytic development process.
  • Guide analytic development toward solutions that can scale to large datasets.
  • Partner with software engineers and cloud developers to develop production analytics.
  • Develop and train machine learning systems based on statistical analysis of data characteristics to support mission automation.
Required Qualifications
  • Active TS/SCI with Full Scope Polygraph.
  • Proficiency in programming languages such as Python and R for data manipulation, analysis, and algorithm implementation.
  • Strong foundation in statistics and probability, including regression analysis, hypothesis testing, and statistical distributions.
  • Knowledge of machine learning algorithms and frameworks, such as TensorFlow and Scikit-Learn.
  • Ability to perform data wrangling, including cleaning, transforming, and organizing complex datasets into usable formats.
  • Familiarity with SQL and database management systems such as PostgreSQL and MongoDB.
  • Experience with data visualization tools such as Tableau and Matplotlib.
  • Bachelor's degree from an accredited college or university in a quantitative discipline, such as statistics, mathematics, operations research, engineering, or computer science.
  • Five (5) years of experience analyzing datasets and developing analytics.
  • Five (5) years of experience programming with data analysis software such as R, Python, SAS, or MATLAB.
Preferred Qualifications
  • Experience partnering with software engineers and cloud developers to develop production analytics.
  • Experience guiding analytic development efforts toward scalable solutions for large datasets.
  • Experience translating customer qualitative analysis processes into quantitative software-based solutions.
Required Education and Experience Equivalency
  • High School Diploma/GED with 9 years of experience.
  • Associate Degree with 9 years of experience.
  • Bachelor's Degree with 5 years of experience.
  • Master's Degree with 5 years of experience.
  • PhD with 1 years of experience.

Required Certifications
  • None specified.
Required Security Clearance
  • Active TS/SCI with Full Scope Polygraph.

Pay & Benefit Highlights
Compensation
  • Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
  • Employee referral bonuses up to $10,000 per hired referral.
  • Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
Health
  • 100% company-paid medical premiums for employees and eligible dependents.
  • Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
  • 100% company-paid dental premiums for employees and eligible dependents.
  • 100% company-paid vision premiums for employees and eligible dependents.
Income Protection
  • 100% company-paid premiums for short-term disability.
  • 100% company-paid premiums for long-term disability.
  • 100% company-paid premiums for accidental death & dismemberment (AD&D).
  • 100% company-paid premiums for life insurance up to $200,000.
Retirement
  • 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
  • 401(k) pre-tax and Roth options.
Leave
  • Up to 20 days of flexible paid time off (PTO).
  • 11 paid floating holidays.
Work-Life Balance
  • Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).

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