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Customer Service Level Two Jobs in Seattle, WA (NOW HIRING)

NxT Level

Customer Service Associate

Seattle, WA

$25 - $26/hr

Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to ... to ensure the highest level of member satisfaction. Minimum Requirements for the position:

NxT Level

Customer Service Associate

Seattle, WA · On-site

$25 - $26/hr

Maintain case ownership of Tier 1, Tier 2, and Tier 3 matters that you will need to support to ... to ensure the highest level of member satisfaction. Minimum Requirements for the position:

Express Services

NDT Technician Level II

Seattle, WA

$35 - $38/hr

Apply testing criteria in accordance with customer, industry, and company specifications and ... NDT Level II Certification in accordance with NAS410 required. * Certification in Liquid Penetrant ...

New

Dollar Tree

Customer Service Associate II

Puyallup, WA · On-site

$15.50 - $21.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

Customer Service Associate II

Puyallup, WA

$15.50 - $21.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Express Employment

NDT Technician Level II

Seattle, WA

$35 - $38/hr

Apply testing criteria in accordance with customer, industry, and company specifications and ... NDT Level II Certification in accordance with NAS410 required. * Certification in Liquid Penetrant ...

New

Hexcel Corporation

NDT Level 2 Technician

Kent, WA

$86K/yr

The NDT Level 2 Technician will be responsible for performing ultrasonic testing of composite ... The technician will perform testing per established written customer specifications and Hexcel ...

Hexcel Corporation

NDT Level 2 Technician

Kent, WA · On-site

$48K - $86K/yr

The NDT Level 2 Technician will be responsible for performing ultrasonic testing of composite ... The technician will perform testing per established written customer specifications and Hexcel ...

Hexcel Corporation

NDT Level 2 Technician

Kent, WA

$48K - $86K/yr

The NDT Level 2 Technician will be responsible for performing ultrasonic testing of composite ... The technician will perform testing per established written customer specifications and Hexcel ...

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All JobsCustomer Service Level Two JobsCustomer Service Level Two Jobs in Seattle, WA

Customer Service Level Two information

See Seattle, WA salary details

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How much do customer service level two jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for customer service level two in Seattle, WA is $21.39, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.80 per hour, depending on experience, location, and employer.

What is level 2 in customer service?

Level 2 customer service refers to a more advanced support role where representatives handle complex issues that cannot be resolved at the first level. They often require deeper product knowledge, problem-solving skills, and may involve using specialized tools or systems to assist customers effectively.

What are the different levels of customer service jobs?

Customer service jobs typically have multiple levels, including Level One (entry-level support), Level Two (more experienced representatives handling complex issues), and Level Three (specialists or supervisors with advanced responsibilities). Advancement often requires improved communication skills, product knowledge, and sometimes certifications or training in customer relationship management tools.

What jobs pay 4000 a week without a degree?

Customer Service Level Two roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level often require advanced technical skills, certifications, or experience in fields like sales, real estate, or certain trades, but they usually also involve a high level of responsibility and performance-based pay. Most roles in customer service focus on hourly wages or salaries below this threshold without additional bonuses or commissions.

What is Tier 2 customer service?

Tier 2 customer service refers to a higher level of support within a company's customer service structure, where representatives handle more complex issues that Tier 1 agents cannot resolve. These agents typically have specialized knowledge, technical skills, and access to advanced tools to troubleshoot and resolve escalated customer concerns efficiently.
What are popular job titles related to Customer Service Level Two jobs in Seattle, WA? For Customer Service Level Two jobs in Seattle, WA, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Seattle, WA look for? The top searched job categories for Customer Service Level Two jobs in Seattle, WA are:
Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Seattle, WA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $44,494 per year, or $21.4 per hour.

Customer Service Specialist (CSR II)

Resource Label Group

Mukilteo, WA • On-site

$25 - $28/hr

Full-time

Re-posted 9 days ago

Resource Label Group rating

8.8

Company rating: 8.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

Job description

As a Customer Service Specialist (CSR Level II), you play a key role in delivering a consistent, responsive customer experience while supporting efficient execution across the customer service organization. This role supports customer accounts through either an Anchored or Regional Pool structure depending on customer complexity, business needs, and regional alignment.
You will work closely with customers and internal teams to ensure accurate order processing, timely communication, and smooth coordination throughout the order lifecycle. The Customer Service Specialist supports day-to-day execution across Customer Service, Production, Scheduling, Prepress, Quality, and Sales functions to help ensure customer expectations are met consistently and efficiently.
Customer Service Specialists are expected to manage moderate-complexity customer requirements while supporting operational consistency, responsiveness, and strong customer execution.
This role supports a broad range of print and packaging solutions including flexographic, digital, RFID, offset, and lithographic technologies.
This position reports directly to the Customer Service Manager at the Mukilteo, WA plant.
Key Responsibilities
Customer Support & Order Management
  • Serve as a primary customer contact for order entry, order updates, and day-to-day communication
  • Receive and process customer orders, artwork, pricing requests, and related documentation
  • Review orders for completeness, accuracy, and production readiness prior to release
  • Maintain accurate customer records, order documentation, and system updates

Execution & Coordination
  • Coordinate activities across:
    • Customer Service
    • Production
    • Scheduling
    • Prepress
    • Quality
    • Sales
  • Support the movement of jobs through the production lifecycle from order receipt through shipment
  • Coordinate artwork, proofs, approvals, and supporting documentation
  • Communicate timelines, changes, and customer requirements clearly to internal teams

Operational Performance
  • Support key service and operational metrics including:
    • responsiveness
    • order accuracy
    • on-time delivery
    • service consistency
  • Identify and escalate issues that may impact:
    • production
    • delivery
    • customer satisfaction
  • Support accurate billing, shipping verification, and documentation processes

Customer Experience
  • Respond to customer questions, concerns, and requests with urgency and professionalism
  • Resolve routine customer issues while escalating more complex concerns appropriately
  • Maintain strong communication and follow-through throughout the order lifecycle
  • Support a positive, customer-focused experience across all interactions

Cross-Functional Collaboration
  • Work collaboratively across plants and functions to improve communication and execution consistency
  • Support standardized processes, workflows, and documentation practices
  • Contribute to continuous improvement and operational consistency initiatives

What We're Looking For
  • Customer Focus - Builds trust with customers through responsiveness, professionalism, and strong follow-through.
  • Execution & Attention to Detail - Maintains accuracy and organization while managing multiple orders, timelines, and priorities.
  • Communication & Collaboration - Communicates effectively with customers and cross-functional teams in a fast-paced environment.
  • Adaptability & Initiative - Embraces change, learns quickly, and takes ownership of assigned work and responsibilities.
  • Problem Solving - Identifies issues proactively and works with internal teams to support timely resolution.
  • Teamwork - Works collaboratively across functions and supports a shared operating model.

Qualifications & Experience
  • 2--3+ years of Customer Service, Sales Support, or manufacturing coordination experience
  • Manufacturing, print, packaging, labels, or related industry experience preferred
  • Exposure to flexographic, digital, RFID, offset, lithographic, or related print technologies preferred
  • Strong organizational and multitasking skills
  • Strong communication and customer service skills
  • ERP/system experience preferred
  • Ability to work in a fast-paced, team-oriented manufacturing environment

Success Measures
  • Order accuracy
  • Responsiveness and SLA adherence
  • Customer satisfaction
  • On-time delivery support (STP / STR)
  • Documentation and process accuracy
  • Cross-functional collaboration and execution consistency

Posted Pay Range: $25-28/hour

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