... Level 2 to provide hands-on support for enterprise IT systems. The role involves managing system ... Independent Software supports our customers by providing next-generation cyber services ...
... Level 2 to provide hands-on support for enterprise IT systems. The role involves managing system ... Independent Software supports our customers by providing next-generation cyber services ...
Customer Service Associate II
Landover, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Landover, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
... and internal customers • Provide detailed analysis and feedback for escalated incidents and ... Product development services to help early-stage software ventures accelerate. Founded in 2006, the ...
... and internal customers • Provide detailed analysis and feedback for escalated incidents and ... Product development services to help early-stage software ventures accelerate. Founded in 2006, the ...
Customer Service Associate II
Gaithersburg, MD · On-site
$15.75 - $21.50/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Gaithersburg, MD · On-site
$15.75 - $21.50/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Landover, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Landover, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Wheaton, MD · On-site
$15.50 - $21.25/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Wheaton, MD · On-site
$15.50 - $21.25/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Landover, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Landover, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Lanham, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Lanham, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
$15 - $20.50/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
$15 - $20.50/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Germantown, MD · On-site
$14.75 - $20.25/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Germantown, MD · On-site
$14.75 - $20.25/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Gaithersburg, MD · On-site
$15.75 - $21.50/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Gaithersburg, MD · On-site
$15.75 - $21.50/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Landover, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Landover, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Software Engineer (SWE), Level 2
Annapolis, MD · On-site
$96K - $132K/yr
We deliver new and innovative intelligence solutions to our customers at the very forefront of our ... Build upon your Kubernetes and Docker experience to containerize and deploy services using modern ...
Software Engineer (SWE), Level 2
Annapolis, MD · On-site
$96K - $132K/yr
We deliver new and innovative intelligence solutions to our customers at the very forefront of our ... Build upon your Kubernetes and Docker experience to containerize and deploy services using modern ...
Customer Service Associate II
Wheaton, MD · On-site
$15.50 - $21.25/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Wheaton, MD · On-site
$15.50 - $21.25/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Germantown, MD · On-site
$14.75 - $20.25/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Germantown, MD · On-site
$14.75 - $20.25/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Lanham, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Lanham, MD · On-site
$14.50 - $20/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Seat Pleasant, MD · On-site
$15 - $20.50/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
Customer Service Associate II
Seat Pleasant, MD · On-site
$15 - $20.50/hr
As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...
The Desktop Engineer (Level II) responsibilities are as follows ... Provide polite, friendly, professional, and courteous customer service at all times Work through ...
The Desktop Engineer (Level II) responsibilities are as follows ... Provide polite, friendly, professional, and courteous customer service at all times Work through ...
This Network Engineer Level II will be working on innovative network design and operations. This ... Monitor for opportunities to improve the customer service delivery practices * Perform on-going ...
This Network Engineer Level II will be working on innovative network design and operations. This ... Monitor for opportunities to improve the customer service delivery practices * Perform on-going ...
The Desktop Engineer (Level II) responsibilities are as follows: * Provide polite, friendly ... Work through various types of technical and customer service issues and ensure customer ...
The Desktop Engineer (Level II) responsibilities are as follows: * Provide polite, friendly ... Work through various types of technical and customer service issues and ensure customer ...
Customer Service Level Two information
What are two jobs that require customer service skills?
Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.
What are popular job titles related to Customer Service Level Two jobs in Washington?
For Customer Service Level Two jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Washington look for?
The top searched job categories for Customer Service Level Two jobs in Washington are:
What cities in Washington are hiring for Customer Service Level Two jobs?
Cities in Washington with the most Customer Service Level Two job openings:
Full-time
Re-posted 27 days ago
Job description
Job Summary:
Independent Software, Inc. is focused on supporting critical national security missions, and they are seeking a System Administrator Level 2 to provide hands-on support for enterprise IT systems. The role involves managing system infrastructure, ensuring system availability and performance, and providing Tier 1 and Tier 2 support for incident resolution.
Responsibilities:
• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Manage daily configuration, operation, and sustainment of system infrastructure
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
• Support day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices
• Assist users in accessing and effectively using IT systems
• Support escalation efforts and communicate system status to agency management and internal customers
• Provide detailed analysis and feedback for escalated incidents and system issues
• Support dispatch systems and remain engaged through resolution of hardware and system problems
• Configure, manage, and maintain UNIX/Linux and Windows operating systems
• Install, load, and maintain operating system software and patches
• Implement operating system enhancements to improve system reliability, availability, and performance
• Optimize system operations, resource utilization, and perform capacity planning
• Troubleshoot complex system issues across hardware, software, and virtualized environment
Qualifications:
Required:
• Strong experience administering Red Hat Enterprise Linux (RHEL) environments
• Experience designing, installing, configuring, and sustaining Linux-based systems
• Proficiency with automation and scripting for configuration management, backup, and restoration (e.g., Bash, Perl)
• Experience implementing and supporting OS-level clustering solutions
• Hands-on experience with Puppet for system administration and configuration management
• Experience installing and managing software using YUM repositories, RPM files, tarballs, and source code
• Experience researching, acquiring, and applying IAVA patches
• Strong proficiency using Unix/Linux command-line tools
• Experience with VMware architecture, including installation and configuration
• Experience supporting VMware features such as VMotion, template libraries, failover, and monitoring
• Strong troubleshooting skills in secure or mission-critical environments
• Bachelor’s degree in a technical discipline from an accredited college or university
• Five (5) additional years of System Administrator experience may be substituted for a bachelor’s degree
• Minimum of ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity
• Demonstrated experience supporting enterprise IT systems, virtualization platforms, and secure system operations
• CompTIA Security+ (or equivalent) – IAT Level II
• Must possess an active TS SCI with appropriate Polygraph to be considered for this role
Company:
Independent Software supports our customers by providing next-generation cyber services, intelligence and all-source analytics, machine learning, and mission application development. Founded in 2005, the company is headquartered in Ellicott City, USA, with a team of 11-50 employees. The company is currently Early Stage.
Independent Software, Inc. is focused on supporting critical national security missions, and they are seeking a System Administrator Level 2 to provide hands-on support for enterprise IT systems. The role involves managing system infrastructure, ensuring system availability and performance, and providing Tier 1 and Tier 2 support for incident resolution.
Responsibilities:
• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Manage daily configuration, operation, and sustainment of system infrastructure
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution
• Support day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices
• Assist users in accessing and effectively using IT systems
• Support escalation efforts and communicate system status to agency management and internal customers
• Provide detailed analysis and feedback for escalated incidents and system issues
• Support dispatch systems and remain engaged through resolution of hardware and system problems
• Configure, manage, and maintain UNIX/Linux and Windows operating systems
• Install, load, and maintain operating system software and patches
• Implement operating system enhancements to improve system reliability, availability, and performance
• Optimize system operations, resource utilization, and perform capacity planning
• Troubleshoot complex system issues across hardware, software, and virtualized environment
Qualifications:
Required:
• Strong experience administering Red Hat Enterprise Linux (RHEL) environments
• Experience designing, installing, configuring, and sustaining Linux-based systems
• Proficiency with automation and scripting for configuration management, backup, and restoration (e.g., Bash, Perl)
• Experience implementing and supporting OS-level clustering solutions
• Hands-on experience with Puppet for system administration and configuration management
• Experience installing and managing software using YUM repositories, RPM files, tarballs, and source code
• Experience researching, acquiring, and applying IAVA patches
• Strong proficiency using Unix/Linux command-line tools
• Experience with VMware architecture, including installation and configuration
• Experience supporting VMware features such as VMotion, template libraries, failover, and monitoring
• Strong troubleshooting skills in secure or mission-critical environments
• Bachelor’s degree in a technical discipline from an accredited college or university
• Five (5) additional years of System Administrator experience may be substituted for a bachelor’s degree
• Minimum of ten (10) years of experience as a System Administrator supporting programs and contracts of similar scope, type, and complexity
• Demonstrated experience supporting enterprise IT systems, virtualization platforms, and secure system operations
• CompTIA Security+ (or equivalent) – IAT Level II
• Must possess an active TS SCI with appropriate Polygraph to be considered for this role
Company:
Independent Software supports our customers by providing next-generation cyber services, intelligence and all-source analytics, machine learning, and mission application development. Founded in 2005, the company is headquartered in Ellicott City, USA, with a team of 11-50 employees. The company is currently Early Stage.