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Customer Service Level Two Jobs (NOW HIRING)

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Service Technician Level 2

Richardson, TX · On-site

$20 - $22/hr

A Service Technician 2 is responsible for the disassembly of industrial equipment in our vacuum ... Work with a high level of initiative, be self-motivated, and possess professional maturity * Must ...

Vixxo

Customer Service Representative

Los Angeles, CA · On-site

$17.25 - $23.50/hr

Connect with customers and build appropriate rapport to have a thorough understanding of needs, expectations and requirements in order to achieve customer goals and service level agreements. Provide ...

Brady

Customer Service Representative II

Salt Lake City, UT

$15.50 - $21/hr

We are looking for an experienced, autonomous, and tech-savvy Customer Service Representative to ... As a Level II representative, you will handle advanced problem-solving, manage end-to-end order ...

Emerson Health

Level 2 Clinician

Concord, MA

$38 - $48/hr

Level 2 Clinician Schedule: Part Time Pay Range: $38.00 - $48.00 / Hourly Shift: Day/Eve shift ... Committed to Service Excellence and customer satisfaction. * Must be able to read, write, and ...

Kakivik Asset Management

RT Level II

Lake Charles, LA · On-site

Perform radiographic inspections in assigned service, industrial, construction, and maintenance ... customer expectations. * Maintain all relevant documentation, records and certifications; and ...

Southend Pharmacy

Customer Service Lead

Houston, TX · On-site

$31 - $36/hr

Support achievement of department performance goals, including service level, average speed of ... At least 2 years of experience in a team lead, supervisory or comparable leadership role.

Kakivik Asset Management

RT Level II

Odessa, TX · On-site

Perform radiographic inspections in assigned service, industrial, construction, and maintenance ... customer expectations. * Maintain all relevant documentation, records and certifications; and ...

Ruhl Construction

Customer Service

New York, NY · Remote

$35/hr

Meet established service-level, response-time, quality, and customer satisfaction targets. * Identify recurring customer concerns and communicate trends to management. * Follow company policies ...

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Customer Service Level Two information

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How much do customer service level two jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service level two in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.
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What cities are hiring for Customer Service Level Two jobs?

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What states have the most Customer Service Level Two jobs?

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Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Help Desk Technician - Mid-Level & Senior-Level (2 Openings)

ActioNet, Inc.

Vienna, VA • On-site

$112K/yr

Full-time

Posted 9 days ago

Job description

Description
Help Desk Technician - Mid-Level & Senior-Level (2 Openings)
Summary:
We are hiring for two (2) Help Desk Technician positions at the Mid-Level and Senior-Level. These roles provide technical support to end users by diagnosing, troubleshooting, documenting, and resolving computer, application, system, device, access, and performance issues. The ideal candidates will have strong customer service and technical troubleshooting skills, experience working with help desk systems and IT service management processes, and the ability to resolve issues efficiently while meeting established service level standards. Senior-level candidates will also help analyze help desk performance, support escalated issues, and mentor less experienced team members.
Location:
Washington, DC or Gaithersburg, MD
Salary:
Up to $112,000, commensurate with experience and position level
Clearance:
Q Clearance is required for approximately 75% of staff in these positions. Candidates without an active Q Clearance may be considered for positions that do not require Q access.
Education:
  • Senior-Level: Bachelor's degree from an accredited university or college in a technical discipline.
  • Mid-Level: Associate's degree from an accredited university or college in a technical discipline.

Mid-Level Help Desk Technician (Level III):
  • Minimum of three (3) years of experience performing help desk and technical support activities.
  • Experience identifying, researching, troubleshooting, and resolving complex technical problems.
  • Experience providing technical support to end users for computers, applications, systems, devices, hardware, access, and performance issues.
  • Experience documenting, tracking, and monitoring incidents and problems using applicable help desk, ticketing, or IT service management systems.
  • Experience responding to telephone, email, chat, and online technical support requests.
  • Experience coordinating with other technical teams, specialists, and support groups to resolve issues.
  • Ability to handle escalated issues and more complex technical problems.
  • Ability to train, coach, or assist less experienced team members.
  • Strong customer service, communication, troubleshooting, and problem-solving skills.

Senior-Level Help Desk Technician (Level IV):
  • Minimum of six (6) years of experience utilizing product information, knowledge bases, or solution databases to research, troubleshoot, and deliver technical solutions.
  • Experience responding to end-user phone, email, chat, and online support requests.
  • Experience troubleshooting and resolving computer, application, system, device, access, hardware, and performance issues.
  • Experience documenting incidents and service requests using help desk, ticketing, or IT service management systems.
  • Experience advising users on methods, steps, and actions to resolve issues and prevent recurring problems.
  • Experience escalating issues to appropriate technical teams or support levels to achieve resolution.
  • Experience supporting software and device installations, upgrades, user profile setup, and password resets.
  • Experience meeting established service level agreements (SLAs) for response time, resolution, quality, and customer satisfaction.
  • Experience gathering and analyzing help desk metrics to evaluate performance and identify trends, recurring issues, and areas for improvement.
  • Experience supporting escalated and complex technical issues.
  • Ability to mentor, coach, and provide technical guidance to junior and mid-level help desk personnel.
  • Strong customer service, communication, analytical, and problem-solving skills.

Preferred Certifications:
  • HDI Support Center Analyst (HDI-SCA)
  • HDI Desktop Support Technician (HDI-DST)
  • HDI Support Center Manager (HDI-SCM) - preferred for Senior-Level candidates
  • ITIL 4 Foundation
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • Microsoft Certified: Endpoint Administrator Associate
  • Microsoft 365 Certified: Fundamentals
  • Microsoft Certified: Azure Fundamentals (AZ-900)
  • ServiceNow Certified System Administrator
  • Certified ScrumMaster (CSM) or equivalent Agile certification

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services. With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!
Why ActioNet?
At ActioNet, our Passion for Quality is at the heart of everything we do:
  • We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
  • We are committed to our customers by driving and sustaining Service Delivery Excellence
  • We are committed to give back to our Community, help others and make the world a better place for our next generation

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022). We have 98% of Customer retention rate. We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.
What's in It For You?As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career. Are you ready to make a difference?
ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
********Direct Applicants, only. No Agencies, No third-party recruiters, please********

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