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Customer Service Level Two Jobs in Sumter, SC (NOW HIRING)

Customer Service Associate II

Sumter, SC ยท On-site

$13 - $17.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Customer Service Associate II

Sumter, SC ยท On-site

$13 - $17.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Identifies complaints and inquiries of a complex level that cannot be resolved following desk ... Strong Customer Service Skills * Good Spelling, Punctuation and Grammar Skills. * Basic Business ...

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Customer Service Level Two information

See Sumter, SC salary details

$8

$16

$23

How much do customer service level two jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for customer service level two in Sumter, SC is $16.74, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.61 per hour, depending on experience, location, and employer.

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

What are popular job titles related to Customer Service Level Two jobs in Sumter, SC?

For Customer Service Level Two jobs in Sumter, SC, the most frequently searched job titles are:

What cities near Sumter, SC are hiring for Customer Service Level Two jobs?

Cities near Sumter, SC with the most Customer Service Level Two job openings:

Infographic showing various Customer Service Level Two job openings in Sumter, SC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,819 per year, or $16.7 per hour.

Networks Plans & Programs Level 2

Shaw Air Force Base, SC โ€ข On-site

Agile Defense
IT Servicesย โ€ขย 201 - 500 employees

Other

Re-posted 29 days ago


Key responsibilities

  • Provide requirements, plans, agreements, and project management support services for Enterprise and AOC networks and systems.

  • Manage communications and IT requirements development, process end user requirements, and coordinate project management tasks.

  • Develop and maintain Project Management Plans (PMPs), support lifecycle sustainment and logistics planning, and review related project documentation.


Job description

About Agile Defense
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.
Requisition #: 1742
Job Title: Networks Plans & Programs Level 2
Location: On-SIte, Shaw AFB, SC
Clearance Level: Secret, Must Have Clearance to Start
Required Certification(s): See below
Job Description
This role will provide requirements, plans, agreements, and project management support services for Enterprise and AOC networks and systems.
  • Perform daily management of communications and IT requirements development and processing and project management tasks.
  • Gather, submit, process, and coordinate end user requirements
  • Plan, initiate, and manage communications and IT projects, coordinate work of technical staff
  • Develop, maintain and provide comprehensive Project Management Plans (PMPs)
  • Conduct lifecycle sustainment and logistics support planning to identify human resources, training, parts, and warranty and license management requirements
  • Develop, review, coordinate and process Project Support Agreements (PSAs), project packages, design packages, test plans and other related project documentation
  • Evaluate organizational requirements/project management processes and workflows; and provide recommendations for process improvements.
  • Assist with plans management activities to include receiving, logging, safeguarding, distributing, reviewing, updating and maintaining plans (e.g., Operational Plans (OPLANs), Concept Plans (CONPLANs), Operations Orders (OPORDs), Supporting Plans, etc.), and maintaining unit plans files.
  • Assist with support agreement management activities to include drafting, reviewing, processing, filing and maintaining agreements (e.g., Memorandums of Understanding (MOUs), Memorandums of Agreement (MOAs), Service Level Agreements (SLA), etc.).
  • Assist with exercise and inspection support planning

Education, Background & Years of Experience
6 years of experience in IT, or related Project Management field, and Certified Associate in Project Management (CAPM) or equivalent certification; or - 3 years of experience in IT project management or in a related area, and Project Management Professional (PMP) Certification or equivalent certification
Required Skills
  • Oversee all aspects of project management with final approvals through Military/ Civilian personnel, to include coordinating resources, assigning responsibilities, and establishing deadlines/milestones. Monitor progress to ensure targets are met, and provide status to unit leadership.

Preferred Skills
  • Ability to work independently and as a team
  • Ability to brief colleagues and leadership
  • Excellent customer service skills
  • Ability and willingness to learn
  • Ability to work in a high energy environment

Working Conditions
General office environment
Our Core Values
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
  • Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
  • Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
  • Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
  • Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
  • Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
  • Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.