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Customer Service Level Two Jobs (NOW HIRING)

NFI Industries

Level II Technician

Terrell, TX · On-site

$33K - $42K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...

iFixScreens

Smartphone Technician - Level 2

New York, NY

$17 - $22/hr

The successful applicant will have at least 6 months of experience as a Level 2 tech. The applicant ... Duties include Customer service Diagnostics/Repair of cellular phones, computers, gaming systems ...

Dollar Tree

Customer Service #2

Highland, CA · On-site

$14.50 - $19.75/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

customer service II

Hendersonville, TN · On-site

$13.50 - $18.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollar Tree

customer service II

Covington, GA · On-site

$12.25 - $17/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

customer service II

Boise, ID · On-site

$13.75 - $19/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Siltronic

Customer Service Representative II

Portland, OR · On-site

$17 - $23/hr

Customer Service Representative II Siltronic is one of the world's leading manufacturers of highly ... Level 2 SAP issues, and supporting the implementation of new procedures. This position is crucial ...

Dollar Tree

Customer Service II

Atlanta, GA · On-site

$14 - $19.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

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Customer Service Level Two information

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How much do customer service level two jobs pay per hour?

As of Jul 11, 2026, the average hourly pay for customer service level two in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is level 2 in customer service?

Level 2 customer service refers to a more advanced support role where representatives handle complex issues that cannot be resolved at the first level. They often require deeper product knowledge, problem-solving skills, and may involve using specialized tools or systems to assist customers effectively.

What are the different levels of customer service jobs?

Customer service jobs typically have multiple levels, including Level One (entry-level support), Level Two (more experienced representatives handling complex issues), and Level Three (specialists or supervisors with advanced responsibilities). Advancement often requires improved communication skills, product knowledge, and sometimes certifications or training in customer relationship management tools.

What jobs pay 4000 a week without a degree?

Customer Service Level Two roles typically do not pay $4,000 a week without significant experience or specialized skills. High-paying jobs that can reach this level often require advanced technical skills, certifications, or experience in fields like sales, real estate, or certain trades, but they usually also involve a high level of responsibility and performance-based pay. Most roles in customer service focus on hourly wages or salaries below this threshold without additional bonuses or commissions.

What is Tier 2 customer service?

Tier 2 customer service refers to a higher level of support within a company's customer service structure, where representatives handle more complex issues that Tier 1 agents cannot resolve. These agents typically have specialized knowledge, technical skills, and access to advanced tools to troubleshoot and resolve escalated customer concerns efficiently.
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Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Level II Technician

Level II Technician

NFI Industries

Terrell, TX • On-site

$33K - $42K/yr

Full-time

Posted 29 days ago

NFI Industries rating

6.3

Company rating: 6.3 out of 10

NFI Industries

Based on 156 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Logistics average

Based on 37,414 frontline employees who took The Breakroom Quiz

The best things about working at NFI Industries

  • 80%

    80% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 77%

    77% say their health insurance is affordable

    say their health insurance is affordable

  • 72%

    72% say they have respectful managers

    say they have respectful managers

Featured by NFI Industries, based on 156 Breakroom Quiz responses from their frontline employees

Job description

Overview
The Level II Technician performs all aspects of MHE planned and unplanned maintenance service on LP or electric equipment. Individual must be an expert in one of the two (LP or electrical) and self-sufficient on all repairs associated to this equipment.
This position requires knowledge of mechanics, hand tools, and basic automotive experience. Must have computer experience, good communication skills and good customer service skills. This position will report to a lead tech or manager level and support level 3 techs.
Responsibilities
  • Responsible for forklift (LP and electrical) Preventative Maintenance services
    • Fluid change, engine oil, transmission fluid, differential gear lube and hydraulic fluid.
    • Filter replacements, Air filter, oil filter, fuel filter and ATF filter.
  • Perform Tune Up's- adjust valves and replace spark plug and spark plug wires.
  • Brake / riser adjustments
  • Inspect and repack wheel bearings
  • Inspect and water forklift batteries on a defined schedule
  • Battery removal, repairs, and installs
  • Equipment paint touch ups as required
  • Attachment pad rotations
  • Part replacements as necessary - can include horns, lights, tires, etc.
  • Basic overheating trouble shooting and repair knowledge.
  • Perform steering trouble shooting and repair
  • Meet a minimum of 30 Completed PM Services per month
  • Keep a minimum of a 80 - 90% productivity level

Qualifications
  • Must have a 1-2 years experience with trouble shooting skills with electric equipment or LP equipment
  • Experience in basic repairs of electric or LP equipment.
  • Experience in attachment repairs.
  • Basic electrical, LP, hydraulic system, and DVOM knowledge
  • Basic wiring schematic reading experience
  • Must be able to read and follow service manual instructions.
  • Must have good customer service skills
  • Must provide own hand tools
  • Computer applications using MS Office
  • Post high school / technical school education not required, but desirable
  • Excellent oral and written communication skills
  • Must be able to lift and/or pull 75 lbs or more without restriction
  • Must be able to work outside in inclement weather conditions
  • Must be able to work in environment with excessive noise and respiratory hazards without restriction
  • Must be able to stand or lie down for extended periods of time to repair equipment
  • Must be able to have flexible movement: to reach equipment and/or parts and maneuver equipment
  • Must be willing to travel at various times.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
PC-920

Working at NFI Industries

Perks for frontline workers

From NFI Industries, via Breakroom

  • Medical

  • Dental

  • Vision

  • 401k plan (up to 3% NFI match, immediate vesting)

  • Life Insurance

  • PTO

  • Parental leave (dependant on state)

  • Wellness program

  • Pharmacy/Rx Plans

  • Short & Long Term Disability Insurance

  • Commuter Benefits

  • Military Leave Policy

  • Referral bonus

  • Employee Discount Programs

  • Training and development opportunities

  • Employee Resource Groups

What to expect from working at NFI Industries

From NFI Industries

About NFI Industries, in their own words

From NFI Industries

At NFI, employees are encouraged to bring their full selves to work. As one of the largest thrid-party logistics providers in North America, we offer a wide range of career paths. Whether you're behind the wheel of one of our trucks, preparing items for shipments in our facilities, or supporting the field teams from our corporate office, you can find your fit at NFI.

Our purpose, vision, and values reflect who we are. They drive us to empower employees, embrace innovation, and deliver to our customers.

PURPOSE:

We deliver logistics solutions for our customers that transform the way business gets done.

VISION:

We will be the leading end-to-end 3PL in North America by empowering employees, embracing innovation, and delivering an unparalleled commitment to customers.

VALUES:

Family, Integrity, Safety, Customers, Teamwork, Social Responsibility

Diversity and inclusion statement

From NFI Industries

We continuously strive to create a workplace where all people are valued and respected, have equal access to opportunities, and are encouraged to expand their potential regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, disability, veteran status, or other diverse backgrounds. We recognize that diversity and inclusion is critical to our business success as it provides our employees with unique collaboration opportunities in a more innovative and engaged environment.


What NFI Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NFI Industries logo

About NFI Industries

Sourced by ZipRecruiter

NFI Industries, based in Camden, NJ, US, is a globally renowned 3rd party supply chain solutions provider. Rooted in the transportation industry since its founding in 1932, the company has expanded its offerings to include areas such as distribution, logistics, real estate, and global services. NFI underscores its mission which is to provide outstanding supply chain solutions by involving their customers, employees and business partners that enable their growth and profitability. Among the many notable achievements of the company, the consistent recognition in Inbound Logistics’ Top 3PL lists and SmartWay Excellence Awards clearly underlines their prominence in the industry.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Camden, NJ, US

Year founded

1932

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