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Night Shift Level 2 It Support Jobs (NOW HIRING)

Morris Business Solutions

Level 2 IT Technician

Duncan, SC · On-site

$45K - $60K/yr

As a Level 2 IT Technician, you will play a crucial role in providing technical support and ensuring the smooth operation of our clients' IT environments. You will troubleshoot issues, collaborate ...

Beyond IT Support

IT Support Technician Level 2

Lilburn, GA · On-site

$19.75 - $27.25/hr

Job Summary : Beyond IT Support is an MSP committed to delivering top-notch IT support and ... engineer level support, following ticket to resolution • Responsible for entering all time and ...

Polaris Healthcare

Help Desk Level 2 IT

Bardonia, NY · On-site

$85K/yr

... Level 2 IT support specialist, you will be responsible for providing technical assistance and troubleshooting support to our employees and affiliated providers. If you have a strong background in ...

Providence Consulting

$21.75 - $30/hr

The IT Level 2 Technician is responsible for providing technical expertise and troubleshooting ... support, as well as in-depth knowledge of IT hardware and software. Workplace is Lansing MI ...

Nomad GCS

IT Engineer II

Columbia Falls, MT · On-site

$75K - $89K/yr

Depending on level (I-V), Engineers progress from learning foundational engineering practices and supporting designs to independently leading complex system architectures, mentoring others, and ...

SRI

Level 2/3 IT Support Technician

East Meadow, NY · On-site

$22.25 - $30.75/hr

The Outsourced Technical Support consultants assigned will be placed in one of four categories. We ... Level/Tier 1 knowledge and/or skills PLUS: * Maintains complex information technology computer ...

Maravai LifeSciences

IT Support II

San Diego, CA · On-site

$36 - $40/hr

... IT Support II. The IT Support II provides technical support for computer systems, hardware ... a high level of customer service. * Identify and recommend process improvements that enhance ...

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Night Shift Level 2 It Support information

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$15

$24

$48

How much do night shift level 2 it support jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for night shift level 2 it support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Night Shift Level 2 It Support vs Night Shift Help Desk Technician?

AspectNight Shift Level 2 It SupportNight Shift Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ or similar
Work EnvironmentAdvanced technical support, troubleshooting complex issuesBasic user support, issue resolution
ResponsibilitiesDiagnose and resolve escalated technical problems, server and network issuesAssist users with hardware/software problems, ticket logging
Industry UsageIT support, enterprise environmentsHelp desk services, small to medium businesses

Night Shift Level 2 It Support typically handles more complex technical issues requiring advanced skills and certifications, working in enterprise environments. In contrast, Night Shift Help Desk Technicians focus on basic user support and troubleshooting. Both roles are essential in maintaining IT operations but differ in complexity and scope.

What is a night shift level 2 IT support?

Night Shift Level 2 IT Support professionals provide technical assistance and resolve complex IT issues during overnight hours. They handle escalated support tickets that Level 1 technicians cannot resolve, troubleshoot hardware and software problems, monitor systems for issues, and ensure critical IT services remain operational. These roles require a strong technical background, the ability to work independently, and excellent problem-solving skills, as well as the flexibility to work overnight or non-standard hours.

What are the key skills and qualifications needed to thrive as a night shift level 2 IT support?

To excel as a Night Shift Level 2 IT Support, you typically need a solid understanding of IT systems, troubleshooting, networking, and experience with platforms such as Windows, Linux, and Active Directory, often backed by certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and monitoring software is essential for addressing technical issues efficiently. Strong problem-solving abilities, effective communication, and the capacity to work independently under minimal supervision are crucial soft skills for this role. These competencies ensure timely resolution of incidents and continuity of IT services during overnight hours, minimizing business disruptions.

How does working the night shift as a level 2 IT support specialist impact collaboration with other teams and departments?

Working the night shift as a Level 2 IT Support specialist often means supporting end users and systems during off-peak hours, which can limit real-time collaboration with day-shift colleagues. However, effective communication is maintained through detailed shift handover reports, ticketing systems, and scheduled cross-shift meetings. You’ll often work more independently, but may also collaborate remotely with global teams or escalate issues to on-call engineers. Adapting to asynchronous communication and strong documentation skills are key to ensuring seamless support and resolution of incidents.
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What cities are hiring for Night Shift Level 2 It Support jobs? Cities with the most Night Shift Level 2 It Support job openings:
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Night Shift Level 2 It Support jobs near you
Infographic showing various Night Shift Level 2 It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,776 per year, or $24.4 per hour.

Level 2 IT Technician

Morris Business Solutions

Duncan, SC • On-site

$45K - $60K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Join Our Dynamic Team as a Level 2 IT Technician at Morris Business Solutions!

About Morris Business Solutions:

At Morris Business Solutions, we are more than just a company; we are a family dedicated to innovation and excellence. As a Premier Platinum dealer for Xerox and Kyocera, and a leading IT Managed Service Provider (MSP), we deliver state-of-the-art technology solutions to businesses across North and South Carolina. Our comprehensive services include computers, servers, cybersecurity, telephones, copiers, faxes, printers, and managed IT services. Joining our team means becoming part of a family-run business that values each team member and prioritizes their growth and well-being.

Why Work for Morris Business Solutions:

  • Supportive and Motivational Environment: Experience a family-style work atmosphere where our team members are not just colleagues but a support system for your success.

  • Competitive Benefits: Enjoy a comprehensive benefits package, including a 401K with a company match, ensuring your financial well-being.

  • Career Growth: We are a growing company with ample room for career advancement. Your success is our priority, and we provide the tools and opportunities for your professional development.

About the Role:

As a Level 2 IT Technician, you will play a crucial role in providing technical support and ensuring the smooth operation of our clients' IT environments. You will troubleshoot issues, collaborate with the team, and deliver exceptional IT services.

Key Responsibilities:

  • Technical Support: Provide advanced technical support to clients, resolving complex issues efficiently and effectively. Handle escalations from Level 1 support, manage service tickets, and ensure timely resolution of incidents and service requests.

  • Network Management: Assist in configuring, monitoring, and optimizing network systems to deliver reliable and secure connectivity.

  • Hyper-V and Azure: Support virtual environments using Hyper-V and cloud platforms like Azure.

  • Documentation: Maintain detailed documentation of system configurations, procedures, and changes.

  • Customer Service: Provide exceptional customer service, ensuring client satisfaction and maintaining strong client relationships.

Preferred Experience with:

  • Advanced Technical Troubleshooting: Proficient in efficiently resolving complex technical issues, ensuring minimal downtime.

  • Network Management: In-depth knowledge of network configurations, monitoring, and optimization within the MSP landscape, with a focus on delivering reliable and secure connectivity.

  • IT MSP Experience: Demonstrated experience working within an IT Managed Service Provider environment, understanding the dynamics and demands of managed IT services.

  • Customer Service: Strong customer service skills with a focus on client satisfaction and relationship management.

  • Incident Management: Proactive approach to incident management, minimizing service disruptions and swiftly resolving issues to uphold the high standards of MSP service delivery.

Qualifications:

  • Minimum 3 years of experience in IT support or a similar role.

  • Proficiency with Windows and Linux operating systems.

  • Experience with virtualization technologies (e.g., VMware, Hyper-V).

  • Strong knowledge of network protocols, firewalls, and security measures.

  • Excellent troubleshooting and problem-solving skills.

  • Strong communication and documentation skills.

  • Ability to work both independently and as part of a team.

  • Valid driver’s license and clean driving record.

Compensation and Benefits:

  • Medical, Dental, and Vision Insurance

  • Life and Disability Insurance

  • 401K with company match

  • Company-paid Life Insurance

  • Paid Time Off plus Paid Holidays

  • Yearly Raises

  • Employee Assistance Programs

  • Training and Development Opportunities

  • Presidents Club Trip for highest-rated employees

Ready to take your career to the next level? Join us at Morris Business Solutions and be a part of a team that values your expertise and fosters your professional growth. Apply today to become our next Level 2 IT Technician!

Annual Compensation: $45,000 to $60,000 DOE