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Night Shift Level 2 It Support Jobs (NOW HIRING)

ModusLights Technologies

Mid-Level IT Support

Syracuse, NY · On-site

$21.25 - $29.25/hr

... level agreements (SLAs). * Diagnose and resolve technical issues related to desktops, laptops ... Work closely with other IT team members and departments to implement and support IT solutions.

New Fathom

IT Support Technician I

Bend, OR

We are rapidly expanding our IT Support services and are searching for qualified candidates to join ... Level 2 generally handles break\/ fix, configuration issues, troubleshooting, software ...

Pae

IT Support Technician

Eloy, AZ · On-site

$33 - $35/hr

With your fantastic attention to detail and follow-through, you will provide Tier 2 IT help desk support, assisting with hardware and software troubleshooting and providing video teleconferencing and ...

Global IT Family

IT Support Specialist

Conyers, GA · On-site

Title: IT Support Specialist Location: Conyers, GA Duration: 12+ Months Onsite Required Skills: Knowledge of basic network troubleshooting. Knowledge of Microsoft Windows Active Directory - Domain ...

Vimly

IT Support Analyst II

Seattle, WA · On-site

$55K - $65K/yr

The IT Support Analyst II will help keep employees productive by resolving support requests, documenting solutions, identifying recurring issues, and delivering a high level of service to both ...

HCTec

IT Support Analyst II

Brentwood, TN · On-site

We are seeking an experienced IT Support Analyst II to join our team. The IT Support Analyst II will be responsible for providing technical support and assistance to clients, ensuring that their ...

3G Productions LLC

IT Support

Las Vegas, NV · On-site

$55K - $75K/yr

Travel to satellite offices or off-site locations as needed (up to approximately 10%) Qualification / Experience Required Qualifications: * 2-4 years of experience in IT support, helpdesk, or a ...

HCTec

IT Support Analyst II

Scottsdale, AZ · On-site

HCTec is seeking an IT Support Analyst II who will be responsible for providing technical support and assistance to employees and clients. The ideal candidate will ensure that systems and software ...

HCTec

IT Support Analyst II

Chandler, AZ

Qualifications: 2+ years of experience in IT support or related role. Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.

Golden 1 Credit Union

Supervisor - IT Support

Sacramento, CA · On-site

$92K - $98K/yr

The Supervisor, IT Support is responsible for ensuring an outstanding level of service by providing ... Evaluate employees and conduct performance reviews. 2. Manage the development, implementation, and ...

New

SpaceX

IT Support Technician

Washington, DC

$38 - $45/hr

IT SUPPORT TECHNICIAN SpaceX is looking for an experienced IT Support Technician with strong ... Level 1: $29.00 - $35.00 Level 2: $34.00 - $40.00 Level 3: $38.00 - $45.00 Your actual level and ...

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Night Shift Level 2 It Support information

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$15

$24

$48

How much do night shift level 2 it support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for night shift level 2 it support in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is the difference between Night Shift Level 2 It Support vs Night Shift Help Desk Technician?

AspectNight Shift Level 2 It SupportNight Shift Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+ or similar
Work EnvironmentAdvanced technical support, troubleshooting complex issuesBasic user support, issue resolution
ResponsibilitiesDiagnose and resolve escalated technical problems, server and network issuesAssist users with hardware/software problems, ticket logging
Industry UsageIT support, enterprise environmentsHelp desk services, small to medium businesses

Night Shift Level 2 It Support typically handles more complex technical issues requiring advanced skills and certifications, working in enterprise environments. In contrast, Night Shift Help Desk Technicians focus on basic user support and troubleshooting. Both roles are essential in maintaining IT operations but differ in complexity and scope.

What is a night shift level 2 IT support?

Night Shift Level 2 IT Support professionals provide technical assistance and resolve complex IT issues during overnight hours. They handle escalated support tickets that Level 1 technicians cannot resolve, troubleshoot hardware and software problems, monitor systems for issues, and ensure critical IT services remain operational. These roles require a strong technical background, the ability to work independently, and excellent problem-solving skills, as well as the flexibility to work overnight or non-standard hours.

What are the key skills and qualifications needed to thrive as a night shift level 2 IT support?

To excel as a Night Shift Level 2 IT Support, you typically need a solid understanding of IT systems, troubleshooting, networking, and experience with platforms such as Windows, Linux, and Active Directory, often backed by certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems (e.g., ServiceNow), remote desktop tools, and monitoring software is essential for addressing technical issues efficiently. Strong problem-solving abilities, effective communication, and the capacity to work independently under minimal supervision are crucial soft skills for this role. These competencies ensure timely resolution of incidents and continuity of IT services during overnight hours, minimizing business disruptions.

How does working the night shift as a level 2 IT support specialist impact collaboration with other teams and departments?

Working the night shift as a Level 2 IT Support specialist often means supporting end users and systems during off-peak hours, which can limit real-time collaboration with day-shift colleagues. However, effective communication is maintained through detailed shift handover reports, ticketing systems, and scheduled cross-shift meetings. You’ll often work more independently, but may also collaborate remotely with global teams or escalate issues to on-call engineers. Adapting to asynchronous communication and strong documentation skills are key to ensuring seamless support and resolution of incidents.
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Night Shift Level 2 It Support jobs near you
Infographic showing various Night Shift Level 2 It Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,776 per year, or $24.4 per hour.

Mid-Level IT Support

ModusLights Technologies

Syracuse, NY • On-site

$21.25 - $29.25/hr

Full-time

Re-posted 20 days ago

Job description


  • Provide timely and effective technical support to end-users via various channels (e.g., email, phone, in-person) for hardware, software, and network-related issues.
    Track, prioritize, and resolve IT incidents and service requests using our ticketing system, ensuring that all issues are resolved within established service level agreements (SLAs).
  • Diagnose and resolve technical issues related to desktops, laptops, mobile devices, printers, and other hardware/software components.
  • Create, modify, and deactivate user accounts in various systems (e.g., Active Directory, email, applications) as per company policies.
  • Install, configure, and update software applications and operating systems on end-user devices.
  • Assist in the procurement of IT hardware and maintain accurate inventory records.
  • Ensure that all systems and devices are compliant with company security policies and assist in implementing security best practices.
  • Work closely with other IT team members and departments to implement and support IT solutions.

Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • Minimum of 3 above years proven experience in providing IT support in a professional environment.
  • Proficient in Windows and/or macOS operating systems.
  • Familiarity with Microsoft Office Suite and other common business applications.
  • Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
  • Experience with troubleshooting hardware and software issues.
  • Ability to analyze and resolve complex technical issues independently.

Qualified and Interested candidates can forward their CVS to uunyime@modus-lights.com using the job tittle as the subject of the
mail.

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