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Customer Service Level Two Jobs in Washington, DC

XTREME SOLUTIONS INC

Fraud Associate Level II

Washington, DC

$16.25 - $22.50/hr

The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I. Roles and Responsibilities: * Enter and maintain data in an in-house fraud database * Verify and analyze data ...

XTREME SOLUTIONS INC

Fraud Associate Level II

Washington, DC · On-site

$16.50 - $22.75/hr

The Fraud Associate Level II performs all duties assigned to a Fraud Associate Level I. Roles and Responsibilities: - Enter and maintain data in an in-house fraud database- Verify and analyze data in ...

Level One Personnel

Customer Service

Rockville, MD · On-site

  • Medical

  • Retirement

Collects and enters orders for new or additional products or services. * Fields customer questions ... Level One Personnel is an equal opportunity and affirmative action employer. All qualified ...

Synergy ECP

Scheduler, Level II

Columbia, MD · On-site

Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July ... Customers and by Improving Performance (ECP). It's what sets us apart, enabling us to be an ...

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Customer Service Level Two information

See Washington, DC salary details

$11

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How much do customer service level two jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for customer service level two in Washington, DC is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.70 per hour, depending on experience, location, and employer.

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

What are popular job titles related to Customer Service Level Two jobs in Washington, DC?

For Customer Service Level Two jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Service Level Two jobs in Washington, DC look for?

The top searched job categories for Customer Service Level Two jobs in Washington, DC are:

Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,282 per year, or $21.3 per hour.

Service Level Specialist

Accenture Federal Services

Arlington, VA

Full-time

Posted 22 days ago

Accenture Federal Services rating

8.7

Company rating: 8.7 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

46th of 491 rated business services

Job description

Job Description
 
The Service Level Specialist will design, maintain, and report on Service Level Objectives (SLOs) to meet customer commitments. The specialist will track performance and recommend service delivery improvements. This role will establish and monitor SLOs, working with stakeholders to define appropriate service levels. They will develop and implement SLO measurement and reporting processes as well as regularly analyze SLO performance data, identifying trends and areas for improvement. The specialist will work with technical teams to address service level breaches and implement corrective actions. This role will conduct regular service reviews with customers, presenting SLO performance and discussing any issues or concerns. They will develop and maintain service improvement plans based on SLO performance and customer feedback. The specialist will collaborate with the service catalog manager to ensure SLOs are accurately reflected in the service catalog. This person will stay informed about industry standards and best practices in service level management.
 
Must have:
  • A Bachelor's degree (or equivalent experience)
  • At least 4 years of experience tracking, reporting on, and improving SLOs in a technical organization
  • Strong customer and service management experience

Security Clearance:

  • Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position 

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