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Customer Service Level Two Jobs in Washington, DC

Dollar Tree

Customer Service Associate II

Gaithersburg, MD · On-site

$15.75 - $21.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

Customer Service Associate II

Landover, MD

$14.50 - $20/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

Customer Service Associate II

Wheaton, MD

$15.50 - $21.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

Customer Service Associate II

Germantown, MD

$14.75 - $20.25/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

LG-TEK

Program Manager- Level 2

Elkridge, MD · On-site

$125K - $170K/yr

... meet customer needs - Work with the higher level program manager, if applicable, to provide ... Act (DAWIA) Level 2 certification in Program Management. Clearance Requirements: Top Secret ...

LG-TEK

Program Manager- Level 2

Fort George G Meade, MD · On-site

$125K - $170K/yr

... meet customer needs - Work with the higher level program manager, if applicable, to provide ... Act (DAWIA) Level 2 certification in Program Management. Clearance Requirements: Top Secret ...

LG-TEK

Program Manager- Level 2

Elkridge, MD · On-site

$125K - $170K/yr

... meet customer needs - Work with the higher level program manager, if applicable, to provide ... Act (DAWIA) Level 2 certification in Program Management. Clearance Requirements: Top Secret ...

Dollar Tree

Customer Service Associate II

Landover, MD · On-site

$14.50 - $20/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

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All JobsCustomer Service Level Two JobsCustomer Service Level Two Jobs in Washington, DC

Customer Service Level Two information

See Washington, DC salary details

$11

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How much do customer service level two jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer service level two in Washington, DC is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.70 per hour, depending on experience, location, and employer.

What are two jobs that require customer service skills?

Customer Service Level Two roles require strong communication and problem-solving skills to assist customers effectively. Other jobs that require customer service skills include retail associates and call center representatives, both of which involve interacting with customers regularly and addressing their needs efficiently.

What are popular job titles related to Customer Service Level Two jobs in Washington, DC?

For Customer Service Level Two jobs in Washington, DC, the most frequently searched job titles are:

What job categories do people searching Customer Service Level Two jobs in Washington, DC look for?

The top searched job categories for Customer Service Level Two jobs in Washington, DC are:

What cities near Washington, DC are hiring for Customer Service Level Two jobs?

Cities near Washington, DC with the most Customer Service Level Two job openings:

Customer Service Level Two jobs near you
Infographic showing various Customer Service Level Two job openings in Washington, DC as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 21% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $44,282 per year, or $21.3 per hour.

Service Desk Customer Service Representative II

Lorton, VA • On-site

ASM Research
IT Services • 1 - 5K employees

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

34th of 226 rated it services

Great coworkers

People enjoy working here

Good employer

Learn more about ASM Researchexternal

Full-time

Posted 4 days ago

Job description

Position Overview
The Service Desk will serve as the point of contact for end-user IT issues, requests, and inquiries. This role requires strong technical troubleshooting skills, customer service excellence, and the ability to manage incidents in alignment with defined service level agreements (SLAs).
Key Responsibilities
  • Provide comprehensive Tier 1 Service Desk support, including incident intake, call management, initial troubleshooting, resolution, or escalation as appropriate.
  • Respond to incidents and service requests according to assigned criticality and established SLAs.
  • Operate and maintain an approved ticketing and tracking system to log, monitor, and document all user interactions, resolutions, escalations, and follow-ups.
  • Support enterprise IT services and end-user technologies, including:
    • Operating systems (Windows, macOS)
    • Office productivity platforms (Microsoft 365)
    • Cloud collaboration tools
    • Mobile devices (iOS, Android)
    • Common peripherals and communication services
  • Assist users with VPN and virtual desktop infrastructure (VDI) troubleshooting, leveraging secure remote access tools.
  • Demonstrate proficiency in modern productivity and collaboration tools (Microsoft 365), basic data analysis tools (Power BI), and awareness of emerging technologies such as AI-driven tools and self-service platforms.
  • Contribute to a knowledge base of common issues and solutions to promote user self-service and reduce call volume.
  • Conduct trend and root cause analysis to identify opportunities for incident reduction and service improvement.
  • Demonstrate flexibility to support evolving technology platforms, service delivery models, and organizational needs as directed.
  • Support a shared on-call schedule as needed

Qualifications
  • Bachelor's Degree or Associate degree +2 years additional relevant experience, or 4 years additional relevant experience can be substituted.
  • 4+ years' experience in a Service Desk environment
  • Secret clearance
  • Shift will be 6am - 2pm EST
  • Excellent communication and customer service skills.
  • Familiarity with ITIL v4 Foundations or HDI standards for IT service management.
  • Experience with enterprise IT environments, including Windows, macOS, Microsoft 365, VPN, and VDI.
  • Strong troubleshooting skills across hardware, software, and networking concepts.
  • Ability to adapt to new technologies and evolving service delivery models.

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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