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Customer Service Level Two Jobs in Tennessee (NOW HIRING)

NFI Industries

Level II Technician

Smyrna, TN · On-site

$35K - $44K/yr

Overview The Level II Technician performs all aspects of MHE planned and unplanned maintenance ... Must have computer experience, good communication skills and good customer service skills. This ...

Dollartree

customer service II

Hendersonville, TN · On-site

$13.50 - $18.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollar Tree

customer service II

Hendersonville, TN · On-site

$13.50 - $18.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollar Tree

customer service 2

Mount Juliet, TN · On-site

$14.25 - $15.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Dollartree

customer service 2

Mount Juliet, TN

$14.25 - $15.50/hr

As a Customer Service Associate II, you'll be responsible for assisting with the daily operations ... High level of integrity is required * Proficiency in basic math for cash accounting is required ...

Prosegur

Dispatcher Level II

Smyrna, TN

Dispatcher Level II Schedule: Part-Time 2nd Shift (1 PM - 9 PM) - Saturday and Sunday 3rd Shift ( 9 ... Will be required to Interact with client any and all customers. * Must maintain/distribute stock ...

Dickson County Schools

Mechanic (Level 2)

Dickson, TN · On-site

Mechanic (Level 2) Reports To: Transportation Director Dept/School: Transportation Employment: 240 ... Must be available for before and after hour service calls. Physical Requirements: Medium exposure ...

Dickson County Schools

Mechanic (Level 2)

Dickson, TN

Mechanic (Level 2) Reports To: Transportation Director Dept/School: Transportation Employment: 240 ... Must be available for before and after hour service calls. Physical Requirements: Medium exposure ...

Sunbelt Rentals, Inc.

Technician Level 2

Knoxville, TN · On-site

$20.31 - $27.92/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... service are what truly distinguish us from the competition. We pride ourselves on investing in our ...

Sunbelt Rentals

Technician - Level 2

Memphis, TN

$21.38 - $29.39/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic ...

Sunbelt Rentals, Inc.

Technician - Level 2

Franklin, TN · On-site

$18.99 - $26.11/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... service are what truly distinguish us from the competition. We pride ourselves on investing in our ...

Sunbelt Rentals

Technician - Level 2

Clarksville, TN · On-site

$20.31 - $27.92/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Develop new skills for a career track in service or operation management * Work with an incredible ...

Sunbelt Rentals

Technician - Level 2

Clarksville, TN

$20.31 - $27.92/hr

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From ... Shop Mechanic, Mechanic, Technician, Service Foreman, Service Manager, Shop Manager, Mechanic ...

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Customer Service Level Two information

What is customer service level 2?

Customer Service Level 2 is a position that involves handling more complex customer inquiries and issues beyond basic support. It typically requires advanced communication skills, problem-solving abilities, and familiarity with customer management tools. Level 2 representatives often escalate unresolved issues to higher support tiers or technical teams.

What job makes $10,000 a month without a degree?

A Customer Service Level Two role typically does not pay $10,000 a month without significant experience or specialized skills. High-paying jobs that can reach this level often involve sales, real estate, or entrepreneurship, which may require strong communication skills, industry knowledge, and sometimes certifications but not necessarily a degree.

What is the Tier 2 customer support role?

A Tier 2 customer support role involves handling more complex customer issues that cannot be resolved by Tier 1 agents. Support specialists in this role typically have deeper product knowledge, troubleshooting skills, and may use tools like ticketing systems to diagnose and resolve technical problems efficiently.

What are the different levels of customer service jobs?

Customer service jobs are typically structured in levels such as Level One (entry-level), Level Two (more experienced or specialized roles like Customer Service Representative II), and Level Three (supervisory or managerial positions). Advancement often involves gaining experience, developing communication skills, and sometimes obtaining certifications or training in customer relationship management tools. Each level involves increasing responsibilities, complexity of issues handled, and required skills.
What are popular job titles related to Customer Service Level Two jobs in Tennessee? For Customer Service Level Two jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Customer Service Level Two jobs in Tennessee look for? The top searched job categories for Customer Service Level Two jobs in Tennessee are:
What cities in Tennessee are hiring for Customer Service Level Two jobs? Cities in Tennessee with the most Customer Service Level Two job openings:
Customer Service Level Two jobs near you
Level II Technician

Level II Technician

NFI Industries

Smyrna, TN • On-site

$35K - $44K/yr

Full-time

Posted 12 days ago

NFI Industries rating

6.3

Company rating: 6.3 out of 10

NFI Industries

Based on 155 frontline employees who took The Breakroom Quiz

7.1

Company rating compared to similar companies: 7.1 out of 10

Logistics average

Based on 36,944 frontline employees who took The Breakroom Quiz

The best things about working at NFI Industries

  • 80%

    80% say their managers don’t change their shifts at short notice

    say their managers don’t change their shifts at short notice

  • 77%

    77% say their health insurance is affordable

    say their health insurance is affordable

  • 72%

    72% say they have respectful managers

    say they have respectful managers

Featured by NFI Industries, based on 155 Breakroom Quiz responses from their frontline employees

Job description

Overview
The Level II Technician performs all aspects of MHE planned and unplanned maintenance service on LP or electric equipment. Individual must be an expert in one of the two (LP or electrical) and self-sufficient on all repairs associated to this equipment.
This position requires knowledge of mechanics, hand tools, and basic automotive experience. Must have computer experience, good communication skills and good customer service skills. This position will report to a lead tech or manager level and support level 3 techs.
Responsibilities
  • Responsible for forklift (LP and electrical) Preventative Maintenance services
    • Fluid change, engine oil, transmission fluid, differential gear lube and hydraulic fluid.
    • Filter replacements, Air filter, oil filter, fuel filter and ATF filter.
  • Perform Tune Up's- adjust valves and replace spark plug and spark plug wires.
  • Brake / riser adjustments
  • Inspect and repack wheel bearings
  • Inspect and water forklift batteries on a defined schedule
  • Battery removal, repairs, and installs
  • Equipment paint touch ups as required
  • Attachment pad rotations
  • Part replacements as necessary - can include horns, lights, tires, etc.
  • Basic overheating trouble shooting and repair knowledge.
  • Perform steering trouble shooting and repair
  • Meet a minimum of 30 Completed PM Services per month
  • Keep a minimum of a 80 - 90% productivity level

Qualifications
  • Must have a 1-2 years experience with trouble shooting skills with electric equipment or LP equipment
  • Experience in basic repairs of electric or LP equipment.
  • Experience in attachment repairs.
  • Basic electrical, LP, hydraulic system, and DVOM knowledge
  • Basic wiring schematic reading experience
  • Must be able to read and follow service manual instructions.
  • Must have good customer service skills
  • Must provide own hand tools
  • Computer applications using MS Office
  • Post high school / technical school education not required, but desirable
  • Excellent oral and written communication skills
  • Must be able to lift and/or pull 75 lbs or more without restriction
  • Must be able to work outside in inclement weather conditions
  • Must be able to work in environment with excessive noise and respiratory hazards without restriction
  • Must be able to stand or lie down for extended periods of time to repair equipment
  • Must be able to have flexible movement: to reach equipment and/or parts and maneuver equipment
  • Must be willing to travel at various times.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
Profit Center
PC-951

Working at NFI Industries

Perks for frontline workers

From NFI Industries, via Breakroom

  • Medical

  • Dental

  • Vision

  • 401k plan (up to 3% NFI match, immediate vesting)

  • Life Insurance

  • PTO

  • Parental leave (dependant on state)

  • Wellness program

  • Pharmacy/Rx Plans

  • Short & Long Term Disability Insurance

  • Commuter Benefits

  • Military Leave Policy

  • Referral bonus

  • Employee Discount Programs

  • Training and development opportunities

  • Employee Resource Groups

What to expect from working at NFI Industries

From NFI Industries

About NFI Industries, in their own words

From NFI Industries

At NFI, employees are encouraged to bring their full selves to work. As one of the largest thrid-party logistics providers in North America, we offer a wide range of career paths. Whether you're behind the wheel of one of our trucks, preparing items for shipments in our facilities, or supporting the field teams from our corporate office, you can find your fit at NFI.

Our purpose, vision, and values reflect who we are. They drive us to empower employees, embrace innovation, and deliver to our customers.

PURPOSE:

We deliver logistics solutions for our customers that transform the way business gets done.

VISION:

We will be the leading end-to-end 3PL in North America by empowering employees, embracing innovation, and delivering an unparalleled commitment to customers.

VALUES:

Family, Integrity, Safety, Customers, Teamwork, Social Responsibility

Diversity and inclusion statement

From NFI Industries

We continuously strive to create a workplace where all people are valued and respected, have equal access to opportunities, and are encouraged to expand their potential regardless of race, ethnicity, age, gender, religion, sexual orientation, gender identity, disability, veteran status, or other diverse backgrounds. We recognize that diversity and inclusion is critical to our business success as it provides our employees with unique collaboration opportunities in a more innovative and engaged environment.


What NFI Industries employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

NFI Industries logo

About NFI Industries

Sourced by ZipRecruiter

NFI Industries, based in Camden, NJ, US, is a globally renowned 3rd party supply chain solutions provider. Rooted in the transportation industry since its founding in 1932, the company has expanded its offerings to include areas such as distribution, logistics, real estate, and global services. NFI underscores its mission which is to provide outstanding supply chain solutions by involving their customers, employees and business partners that enable their growth and profitability. Among the many notable achievements of the company, the consistent recognition in Inbound Logistics’ Top 3PL lists and SmartWay Excellence Awards clearly underlines their prominence in the industry.

Industry

Transportation and warehousing

Company size

10,000+ Employees

Headquarters location

Camden, NJ, US

Year founded

1932

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