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Mac Help Desk Jobs in California (NOW HIRING)

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... PC hardware proficiency (Intel/Mac/HP). * Experience with macOS is a plus. * General understanding ...

Onsite Computing

Level 1 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 1 Help Desk Technician, you will be the first point of contact for our clients ... Strong knowledge of Windows and Mac operating systems. * Familiarity with common software ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA · On-site

$21.25 - $28.75/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to ... Provide technical support for Windows and Mac devices used in the warehouse * Respond to and manage ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA · On-site

$21.25 - $28.75/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to ... Provide technical support for Windows and Mac devices used in the warehouse * Respond to and manage ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA · On-site

$30 - $35/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to ... Provide technical support for Windows and Mac devices used in the warehouse * Respond to and manage ...

Onsite Computing

Level 2 Help Desk Technician

Corona, CA · On-site

$20.75 - $28/hr

As a Hybrid Level 2 Help Desk Technician, you will provide advanced technical support and ... Strong knowledge of Windows and Mac operating systems. * Familiarity with common software ...

pplco

IT Help Desk Manager

Los Angeles, CA

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... MAC iOS, installation and configuration of typical office-setting equipment and new software as ...

pplco

IT Help Desk Manager

Los Angeles, CA · On-site

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... MAC iOS, installation and configuration of typical office-setting equipment and new software as ...

ALO

Help Desk Associate

Beverly Hills, CA · On-site

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote ... RESPONSIBILITIES End-User Support (Mac & Windows) * Provide hands-on and remote support for macOS ...

The People Concern

IT Help Desk Manager

Los Angeles, CA · On-site

$70K - $82K/yr

Role : IT Help Desk Manager Reports to : Director of IT Department : Admin Location : Arlington ... MAC iOS, installation and configuration of typical office-setting equipment and new software as ...

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All JobsMac Help Desk JobsMac Help Desk Jobs in California

Mac Help Desk information

What is a Mac Help Desk?

A Mac Help Desk is a support service that assists users with technical issues related to Apple Mac computers and software. These help desks typically provide troubleshooting for hardware problems, software installations, operating system updates, network connectivity, and general usage questions. Support can be offered in person, over the phone, or online via chat or email. Mac Help Desk staff are knowledgeable about macOS and Apple hardware, aiming to resolve issues quickly and efficiently to minimize downtime for users.

How does a Mac Help Desk specialist typically collaborate with other IT team members to resolve complex technical issues?

A Mac Help Desk specialist regularly works alongside network administrators, security teams, and other IT professionals to address complex or escalated technical problems. When issues go beyond standard troubleshooting, collaboration is key—this might involve joint diagnostic sessions, sharing system logs, or coordinating software updates. Effective communication and documentation are essential, ensuring that solutions are consistent and knowledge is shared within the team. This collaborative approach helps maintain smooth IT operations and supports ongoing professional development.

What are the key skills and qualifications needed to thrive as a Mac Help Desk professional, and why are they important?

To thrive as a Mac Help Desk professional, you need a solid understanding of macOS, Apple hardware, troubleshooting techniques, and typically an associate degree or relevant certifications like Apple Certified Support Professional (ACSP). Familiarity with remote desktop tools, ticketing systems, and Apple-specific utilities such as Apple Remote Desktop is essential. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills and qualities are crucial for delivering timely, effective support and ensuring user satisfaction in environments reliant on Apple technology.

What is the difference between Mac Help Desk vs Mac Support Specialist?

AspectMac Help DeskMac Support Specialist
CertificationsBasic Apple certifications, CompTIA A+Advanced Apple certifications, Apple Certified Support Professional
Work EnvironmentHelp desks, call centers, on-site supportOn-site, remote support, enterprise environments
ResponsibilitiesBasic troubleshooting, user assistance, ticket managementAdvanced troubleshooting, hardware repairs, system configuration

The Mac Help Desk typically handles initial user inquiries, basic troubleshooting, and support ticket management, often in help desk or call center settings. Mac Support Specialists usually possess advanced certifications, perform more complex troubleshooting, hardware repairs, and work directly with users or in enterprise environments. While both roles support Mac users, the Mac Support Specialist role involves a higher level of technical expertise and responsibilities.

Are Mac Help Desk jobs still in demand?

Mac Help Desk jobs remain in demand as organizations increasingly rely on Apple products and require technical support for macOS and hardware issues. These roles often require knowledge of Apple-specific tools and certifications, and demand can vary based on industry and location.

What are popular job titles related to Mac Help Desk jobs in California?

For Mac Help Desk jobs in California, the most frequently searched job titles are:

What job categories do people searching Mac Help Desk jobs in California look for?

The top searched job categories for Mac Help Desk jobs in California are:

What cities in California are hiring for Mac Help Desk jobs?

Cities in California with the most Mac Help Desk job openings:

Mac Help Desk jobs near you
Infographic showing various Mac Help Desk job openings in California as of June 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Temporary. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Help Desk Analyst

Jackson Lewis P.C.

Orange, CA • On-site

$26.70 - $33.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Jackson Lewis rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

13th of 34 rated law firms

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.'s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients' goals to emphasize belonging and respect for the contributions of every employee.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® "Best Law Firms".
The Firm is seeking an independent, detail oriented individual to provide end-user desktop and telecommunications hardware and software support. The individual will provide telephone support to users and perform desk-side support as needed and directed. The Analyst will provide excellent customer service with the objective to provide immediate solutions for end user issues and requests.
Essential Functions
  • Provide exceptional customer service.
  • Provide phone support while maintaining a phone availability status of 85% or higher.
  • Provide high level application, desktop, and telecom software and hardware support with the expectation of immediate solutions for end user issues.
  • Document end user issues/requests utilizing the IT Service Desk service management application.
  • Provide end-user hardware, software, and telecommunications desk-side system support.
  • Work in conjunction with entire support staff in the successful completion of all Service Desk related projects.
  • Work toward team standards in relation to the current Service Level Objectives.
  • Provide identification/resolution for IT Infrastructure and desktop issues.
  • Furnish reports, information and/or documentation as directed by management.
  • Retain ownership of all issues/requests assigned until closure with end user agreement.
  • Assist with execution of all desktop system and voice related moves, adds, changes, and upgrades.
  • Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
  • Participate in department initiatives and represent the department as a member of the technical staff. Keep abreast of technologies in the Desktop and Telecommunications environment by attending seminars and other educational opportunities as required.
  • Computer imaging as needed and directed by IT.
  • Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
  • Perform additional tasks as directed by management.

Qualifications/Skills Required
  • At least 2 years of Service Desk experience.
  • Excellent knowledge of MS Windows operating systems.
  • Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange.
  • PC hardware proficiency (Intel/Mac/HP).
  • Experience with macOS is a plus.
  • General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
  • Excellent customer service skills, including verbal and written communication skills; as well as telephone, interpersonal, analytical and organizational skills.
  • Team player, creative, innovative, flexible & enthusiastic.
  • Ability to work independently on special assignments.
  • Law firm experience a plus.

Educational Requirements
  • Associates Degree or equivalent work experience of 2 to 4 years required.

#LI KM
For California, the expected salary range for this position is between $26.70 and $33.40. The actual compensation will be determined based on experience and other factors permitted by law.
Jackson Lewis offers a competitive benefits package that includes: • Medical, dental, vision, life and disability insurance • 401(k) Retirement Plan • Flexible Spending and Health Savings Account • Firm-paid holidays, vacation and sick time • Employee assistance program and other firm benefits.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

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