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Remote Helpdesk Support Jobs in Colorado (NOW HIRING)

FinFolio

FinFolio is the back office for large investment advisors and you will help us support our mission ... Our software reports, trades, and bills investment accounts * 100% remote company with great ...

FinFolio

Can you help us automate and improve our processes? FinFolio is the back office for large investment advisors and you will help us support our mission critical software. Who is FinFolio? * We make ...

ECP

Senior Customer Support Representative (Remote)

Denver, CO · Remote

$19.75 - $27.25/hr

Help identify potential customer-impacting issues before product launches Documentation & Systems ... Provide feedback loops Support regarding root causes and resolutions * Deliver teach-backs after ...

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All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Colorado

Remote Helpdesk Support information

See Colorado salary details

$13

$24

$35

How much do remote helpdesk support jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote helpdesk support in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What is a remote helpdesk support?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

What are the key skills and qualifications needed to thrive as a remote helpdesk support?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

What are some common challenges remote helpdesk support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

What are popular job titles related to Remote Helpdesk Support jobs in Colorado?

For Remote Helpdesk Support jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Remote Helpdesk Support jobs in Colorado look for?

The top searched job categories for Remote Helpdesk Support jobs in Colorado are:

What cities in Colorado are hiring for Remote Helpdesk Support jobs?

Cities in Colorado with the most Remote Helpdesk Support job openings:

Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 1% Temporary, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $50,635 per year, or $24.3 per hour.

Software Support Analyst (Investment Finance) (remote)

FinFolio

Remote

Full-time

Medical, Dental, Retirement, PTO

Re-posted 20 days ago

Job description

Do you obsess about making clients happy and dream of solving challenging technical and financial problems? Are you interested in quick promotion opportunities and as much responsibility as you can handle?  FinFolio is the back office for large investment advisors and you will help us support our mission critical software.


Who is FinFolio?

  • We make wealth management simpler!
  • A SaaS solution that is the back office for professional wealth managers
  • Our software reports, trades, and bills investment accounts
  • 100% remote company with great benefits
  • Startup, small-company atmosphere
  • Passionate and excited about great software and making our clients happy

What will you do at this job?

  • Discuss investments and software functionality with wealth manager clients
  • Provide technical support by resolving issues and questions by phone and email
  • Give webinars and 1-on-1 training to clients
  • Implement new clients by converting data from their old software
  • Assist in testing products with new software releases
  • Help troubleshoot software bugs and work with development team to make fixes
  • Build processes and procedures to help new team members
  • Write and maintain documentation and articles about software functionality

What qualifications would help me be successful at FinFolio?

  • Familiar with market operations (Exchanges, stocks, bonds, etc.)
  • Excellent written and verbal communication skills in English
  • Must be reliable and self starting, with a strong attention to detail
  • Based in the USA, with a quiet home office and fast internet
  • Must be tech savvy, able to write scripts and use macro languages
  • Finance degree, Series 63 or equivalent experience
  • Would be a plus to know FTP, SQL, DOS Batch, or REST APIs

How do we work remotely?

  • You need a quiet home office, suitable for video, telepresence and meetings
  • Slack & Pragli for intra-office communication (you will be on video often)
  • GMail for communication with clients and data vendors
  • Gusto for HR and payroll
  • Google Drive for documents, spreadsheets, etc.
  • Hubspot for contact management and help desk

Why should you work here?

  • Work with a team that is excited and passionate about what they do
  • Help support an amazing, best-in-class product that is fun to use
  • Competitive salary + health/dental + unlimited paid time off + 401K match
  • Interact with interesting and successful financial advisor clients
Employment Type: FULL_TIME

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