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Internal Help Desk Jobs in Colorado (NOW HIRING)

KBR, Inc.

Help Desk Manager

Colorado Springs, CO · On-site

Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides ... You will collaborate with clients and internal teams to design and implement containerization ...

KBR

Help Desk Manager

Colorado Springs, CO

Help Desk Manager Belong. Connect. Grow. with KBR! KBR's National Security Solutions team provides ... You will collaborate with clients and internal teams to design and implement containerization ...

PostNet

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

Final compensation will depend on experience, skills, and internal equity criteria aligned with our ... Help desk experience with demonstrated technical troubleshooting proficiency. * Experience ...

Fortidia US

Help Desk Specialist

Lakewood, CO · On-site

$25/hr

Final compensation will depend on experience, skills, and internal equity criteria aligned with our ... Help desk experience with demonstrated technical troubleshooting proficiency. * Experience ...

Ask IT consulting

Help desk Technician

Denver, CO · On-site

$20.50 - $27.75/hr

The Help Desk Support Support Technician I position delivers support to end users to assist in ... internal and external end users. Employees in this position report to the Customer Support ...

State of Colorado

OES Tier III Help Desk

Denver, CO · Hybrid

$59K - $77K/yr

The Operational Support Team (OST) serves as the internal operational support unit for the OES on financial management, the Colorado Benefits Management System (CBMS) (including the help desk team ...

State of Colorado

OES Tier III Help Desk

Denver, CO · Hybrid

$59K - $77K/yr

The Operational Support Team (OST) serves as the internal operational support unit for the OES on financial management, the Colorado Benefits Management System (CBMS) (including the help desk team ...

State of Colorado

OES Tier III Help Desk

Denver, CO · On-site

$59K - $77K/yr

The Operational Support Team (OST) serves as the internal operational support unit for the OES on financial management, the Colorado Benefits Management System (CBMS) (including the help desk team ...

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Internal Help Desk information

See Colorado salary details

$13

$24

$35

How much do internal help desk jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for internal help desk in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What is an internal help desk?

An internal help desk is a support team within an organization that assists employees with technical issues, software, hardware, and IT systems. Help desk staff often troubleshoot problems, provide training, and use tools like ticketing systems to track requests, requiring good communication and technical skills.

What are popular job titles related to Internal Help Desk jobs in Colorado?

For Internal Help Desk jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Internal Help Desk jobs in Colorado look for?

The top searched job categories for Internal Help Desk jobs in Colorado are:

Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $50,635 per year, or $24.3 per hour.

Help Desk Manager

Colorado Springs, CO • On-site

KBR, Inc.
IT Services • 10K+ employees
Learn more about KBR, Inc.external

Full-time

Re-posted 9 hours ago

Key responsibilities

  • Lead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations.

  • Manage and respond to support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance.

  • Collaborate with DevOps engineers, developers, and system administrators to ensure effective issue resolution and minimal disruption to development processes.

KBR rating

8.4

Company rating: 8.4 out of 10

Based on 49 frontline employees who took The Breakroom Quiz

Job description

Title:
Help Desk Manager
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities.
As a Help Desk Manager, you will be responsible for developing and implementing secure, end-to-end cluster and application lifecycles in cloud environments. You will collaborate with clients and internal teams to design and implement containerization solutions using Kubernetes or Docker. A key aspect of your role will involve building and maintaining CI/CD pipelines, ensuring a smooth, secure software update process. Additionally, you will apply GitOps principles for software delivery automation, ensuring that systems are both efficient and secure. Your work will support the organization's goals of enhancing security, scalability, and operational efficiency.
Why Join Us?
  • Innovative Projects: At KBR, you'll be working on cutting-edge projects that support the U.S. Space Force's most mission-critical operations. Our team is pushing the boundaries of DevSecOps with state-of-the-art CI/CD pipelines, cloud-native architectures, containerization using Kubernetes, and advanced automation tools like Terraform and Ansible. You'll be contributing to systems designed for real-time satellite communication, space domain awareness, and defense technology that are revolutionizing the future of space operations.
  • Collaborative Environment: Team Beskar thrives in a dynamic, mission-driven environment where our employees work shoulder-to-shoulder with software engineers, DevSecOps architects, product leads, trainers, facilitators and defense specialists. We embrace Agile methodologies and secure development practices to ensure rapid iteration, compliance alignment, and seamless integration across modular systems. Our culture prioritizes clarity, precision, and innovation-fostering open communication, iterative refinement, and deep collaboration to deliver documentation that's not only compliant, but strategic and impactful across DoW.
  • Impactful Work: Your work here will directly support the Space Force in securing national defense assets and advancing space technology. By supporting KBR initiatives, you'll be at the forefront of innovations that safeguard satellites, enhance space situational awareness, and strengthen U.S. space dominance. Your contributions will have real-world impacts, from improving software resilience to enhancing global communications and security operations in space.

Key Responsibilities:
  • Lead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations.
  • Serve as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in the Gravity DevSecOps Pipeline.
  • Provide guidance and mentorship to junior support staff, helping them develop skills and improve performance.
  • Manage and respond to all support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance.
  • Ensure uptime and performance of critical systems, including development environments, container platforms (e.g., Docker, Kubernetes), and cloud services.
  • Diagnose and resolve network, server, or software issues, working with development and security teams to ensure mission continuity.
  • Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs) such as response time and resolution rates.
  • Continuously identify areas for process improvement, automating common support tasks and implementing best practices for efficiency.
  • Assist in the development and maintenance of internal documentation, including troubleshooting guides, procedures, and knowledge base articles.
  • Collaborate with DevOps engineers, developers, and system administrators to ensure effective issue resolution and minimal disruption to development processes.
  • Communicate updates and incident reports to stakeholders, including status updates on ongoing issues or planned maintenance activities.
  • Act as a liaison between help desk staff and upper management to ensure alignment with project goals and priorities.
  • Ensure compliance with all DoD security policies, including adherence to Security Technical Implementation Guides (STIGs) and other government-mandated protocols.
  • Coordinate with the security team to manage security incidents, apply patches, and implement security configurations as required.
  • Maintain the integrity and confidentiality of classified information handled within the help desk environment.

Qualifications
Required:
  • Secret Clearance or above
  • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 2+ years of experience in IT support or help desk roles, with at least 1-2 years in a lead or supervisory position.
  • Hands-on experience supporting DevSecOps pipelines, CI/CD tools (e.g., Jenkins, GitLab, Kubernetes), and cloud platforms (e.g., AWS, Azure, Google Cloud).
  • Strong knowledge of Linux/Unix, Mac and Windows environments, including system administration and network troubleshooting.
  • Familiarity with configuration management and automation tools such as Ansible, Terraform, or Chef.
  • Excellent leadership and team collaboration abilities.
  • Strong technical troubleshooting and problem-solving skills in complex IT environments.
  • Effective communication skills to interact with both technical and non-technical personnel.
  • Ability to prioritize multiple tasks, work under pressure, and resolve issues in a timely manner.
  • Commitment to security best practices and ensuring compliance with strict DoD protocols.

Desired:
  • Experience supporting DoD or Space Force operations in a DevSecOps environment.
  • Familiarity with DoD cybersecurity compliance frameworks such as RMF, STIGs, and NIST standards.
  • Certifications such as CompTIA Security+, ITIL, or AWS Certified SysOps Administrator.
  • Experience with utilizing AI tools within a development environment.

Basic Compensation: $80,000 - $95,000 (For Colorado Springs, CO Only)
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of a sign on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.
Belong, Connect and Grow at KBR
At KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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About KBR

Sourced by ZipRecruiter

At KBR, we partner with government and industry clients to provide purposeful and comprehensive solutions with an emphasis on efficiency and safety. With a full portfolio of services, proprietary technologies and expertise, our employees are ready to handle projects and missions from planning and design to sustainability and maintenance. Whether at the bottom of the ocean or in outer space, our clients trust us to deliver the impossible on a daily basis.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

Year founded

1998

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