... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Helpdesk Support (Level 1)
Denver, CO · On-site
$20.50 - $27.75/hr
Level 1 Helpdesk Technician / Dispatcher Location: Remote (Denver or Colorado Springs area ... internal team members. This is a great opportunity for someone early in their IT career looking to ...
Helpdesk Support (Level 1)
Denver, CO · On-site
$20.50 - $27.75/hr
Level 1 Helpdesk Technician / Dispatcher Location: Remote (Denver or Colorado Springs area ... internal team members. This is a great opportunity for someone early in their IT career looking to ...
Systems Administrator 2
Aurora, CO · On-site
... Help Desk) problem identification, diagnosis and resolution of problems. • Manage the daily ... internal customers. • Optimize system operations and resource utilization and perform system ...
Systems Administrator 2
Aurora, CO · On-site
... Help Desk) problem identification, diagnosis and resolution of problems. • Manage the daily ... internal customers. • Optimize system operations and resource utilization and perform system ...
Sr. IT Manager
Centennial, CO · On-site
$130K - $150K/yr
Lead the Help Desk function to ensure timely resolution of technical issues, high customer ... Monitor and respond to system/network security incidents and ensure compliance with internal and ...
Sr. IT Manager
Centennial, CO · On-site
$130K - $150K/yr
Lead the Help Desk function to ensure timely resolution of technical issues, high customer ... Monitor and respond to system/network security incidents and ensure compliance with internal and ...
Sr. IT Manager
Centennial, CO · On-site
$130K - $150K/yr
Lead the Help Desk function to ensure timely resolution of technical issues, high customer ... Monitor and respond to system/network security incidents and ensure compliance with internal and ...
Sr. IT Manager
Centennial, CO · On-site
$130K - $150K/yr
Lead the Help Desk function to ensure timely resolution of technical issues, high customer ... Monitor and respond to system/network security incidents and ensure compliance with internal and ...
Systems Administrator 2
Aurora, CO · On-site
$147K - $177K/yr
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Systems Administrator 2
Aurora, CO · On-site
$147K - $177K/yr
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Systems Administrator 3
Aurora, CO · On-site
$184K - $214K/yr
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Systems Administrator 3
Aurora, CO · On-site
$184K - $214K/yr
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Front Desk Coordinator
Denver, CO · On-site
$24 - $27/hr
Provide front desk assistance by responding to general questions and helping visitors navigate ... Monitor daily front desk workflows and communicate effectively with internal teams to ensure smooth ...
New
Quick apply
Front Desk Coordinator
Denver, CO · On-site
$24 - $27/hr
Provide front desk assistance by responding to general questions and helping visitors navigate ... Monitor daily front desk workflows and communicate effectively with internal teams to ensure smooth ...
New
Systems Administrator II
Aurora, CO · On-site
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Systems Administrator II
Aurora, CO · On-site
... Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal ...
Operate the front desk and serve as a professional, welcoming first point of contact for employees ... Create, update, and help maintain basic internal communications, including communication monitor ...
Operate the front desk and serve as a professional, welcoming first point of contact for employees ... Create, update, and help maintain basic internal communications, including communication monitor ...
Operate the front desk and serve as a professional, welcoming first point of contact for employees ... Create, update, and help maintain basic internal communications, including communication monitor ...
Operate the front desk and serve as a professional, welcoming first point of contact for employees ... Create, update, and help maintain basic internal communications, including communication monitor ...
Client Support Specialist
Denver, CO · On-site
$4.5K/mo
Follow standard help desk procedures. * Monitor call queue, call backlog, and open calls. * Monitor ... Provide tier 1 internal helpdesk support for contexture employees and escalate tier 2 issues as ...
Client Support Specialist
Denver, CO · On-site
$4.5K/mo
Follow standard help desk procedures. * Monitor call queue, call backlog, and open calls. * Monitor ... Provide tier 1 internal helpdesk support for contexture employees and escalate tier 2 issues as ...
Client Support Specialist
Grand Junction, CO · On-site
$4.5K/mo
Follow standard help desk procedures. * Monitor call queue, call backlog, and open calls. * Monitor ... Provide tier 1 internal helpdesk support for contexture employees and escalate tier 2 issues as ...
Client Support Specialist
Grand Junction, CO · On-site
$4.5K/mo
Follow standard help desk procedures. * Monitor call queue, call backlog, and open calls. * Monitor ... Provide tier 1 internal helpdesk support for contexture employees and escalate tier 2 issues as ...
Operations Analyst
Aurora, CO · On-site
$23.08 - $30/hr
Service Desk or Help Desk Support * Monitoring Center Operations * Security Monitoring * NOC ... the applicant, internal equity, and alignment with market data.) This position includes a ...
Operations Analyst
Aurora, CO · On-site
$23.08 - $30/hr
Service Desk or Help Desk Support * Monitoring Center Operations * Security Monitoring * NOC ... the applicant, internal equity, and alignment with market data.) This position includes a ...
Operations Analyst
$23.08 - $30/hr
Service Desk or Help Desk Support * Monitoring Center Operations * Security Monitoring * NOC ... the applicant, internal equity, and alignment with market data.) This position includes a ...
Operations Analyst
$23.08 - $30/hr
Service Desk or Help Desk Support * Monitoring Center Operations * Security Monitoring * NOC ... the applicant, internal equity, and alignment with market data.) This position includes a ...
IT Support Specialist
Aspen, CO · On-site
$28/hr
The Support Specialist is required to answer help desk calls in a helpful, understanding and ... Ability to engage with internal customers in a positive and helpful manner * Ability to work ...
IT Support Specialist
Aspen, CO · On-site
$28/hr
The Support Specialist is required to answer help desk calls in a helpful, understanding and ... Ability to engage with internal customers in a positive and helpful manner * Ability to work ...
Front Desk Associate
Fort Collins, CO · On-site
$18.38/hr
Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ... Help manage daily tasks like event sheet distribution, business center support, and keeping the ...
Quick apply
Front Desk Associate
Fort Collins, CO · On-site
$18.38/hr
Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ... Help manage daily tasks like event sheet distribution, business center support, and keeping the ...
Front Desk Associate
$17.50 - $18.38/hr
Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ... Help manage daily tasks like event sheet distribution, business center support, and keeping the ...
Front Desk Associate
$17.50 - $18.38/hr
Career Growth & Learning - 40% of our management hires are internal promotions! * Invest in Your ... Help manage daily tasks like event sheet distribution, business center support, and keeping the ...
Internal Help Desk information
See Colorado salary details
$13.40 - $15.42
2% of jobs
$15.42 - $17.44
6% of jobs
$17.44 - $19.46
12% of jobs
$20.03 is the 25th percentile. Wages below this are outliers.
$19.46 - $21.49
17% of jobs
The median wage is $23.10 / hr.
$21.49 - $23.51
16% of jobs
$23.51 - $25.53
16% of jobs
$26.54 is the 75th percentile. Wages above this are outliers.
$25.53 - $27.55
12% of jobs
$27.55 - $29.57
7% of jobs
$29.57 - $31.60
6% of jobs
$31.60 - $33.62
3% of jobs
$33.62 - $35.64
2% of jobs
$13
$24
$35
How much do internal help desk jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for internal help desk in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.
What are some typical challenges faced by internal help desk professionals?
Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.
What does an internal help desk do?
An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.
What are the key skills and qualifications needed to thrive in the internal help desk position?
To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.
What are popular job titles related to Internal Help Desk jobs in Colorado? For Internal Help Desk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Internal Help Desk jobs in Colorado look for? The top searched job categories for Internal Help Desk jobs in Colorado are:
Other
Re-posted 22 days ago
Job description
RealmOne was built on the principle that people matter first and foremost. We believe in providing a strong work/life balance by investing in our employees and encouraging professional and personal growth. We do this by offering exceptional benefits, flexible schedules, and the tools necessary to achieve success through paid training, mentoring, and the opportunity to work alongside top-notch industry professionals.
We are searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us! Job Description: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. The Level 2 System Administrator shall possess the following capabilities: * Provide support for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. * Manage the daily activities of configuration and operation of IT systems. * Provide assistance to users in accessing and using IT systems. * Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. * Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide support for the escalation and communication of status to agency management and internal customers. * Optimize system operations and resource utilization and perform system capacity analysis and planning. * Provide in-depth experience in trouble-shooting IT systems. * Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. * Provide support for the dispatch system and hardware problems and remains involved in the resolution process. * Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Qualifications: * Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. * Bachelor's degree in a technical discipline from an accredited college or university is required- Five (5) years of additional SA experience may be substituted for a bachelor's degree. Position requires active Security Clearance with appropriate Polygraph
We are searching for talented individuals who provide intelligence, engineering, and mission management expertise for the Government. This program will maximize the effectiveness and efficiency of our country's most important missions both at home and abroad. If you are ready to support a high-performing team that truly makes a difference, then come join us! Job Description: Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. The Level 2 System Administrator shall possess the following capabilities: * Provide support for implementation, troubleshooting and maintenance of IT systems. * Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems. * Manage the daily activities of configuration and operation of IT systems. * Provide assistance to users in accessing and using IT systems. * Provide Tier I (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. * Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide support for the escalation and communication of status to agency management and internal customers. * Optimize system operations and resource utilization and perform system capacity analysis and planning. * Provide in-depth experience in trouble-shooting IT systems. * Provide detailed analysis and feedback to agency management and internal customers for escalated tickets. * Provide support for the dispatch system and hardware problems and remains involved in the resolution process. * Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. Qualifications: * Ten (10) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. * Bachelor's degree in a technical discipline from an accredited college or university is required- Five (5) years of additional SA experience may be substituted for a bachelor's degree. Position requires active Security Clearance with appropriate Polygraph