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Internal Help Desk Jobs in Colorado (NOW HIRING)

American Financing Corp

IT HelpDesk

Aurora, CO

$48K/hr

Inc. 5000 Fastest-growing Private Company JOB SUMMARY The Tech Support/Help Desk candidate will provide support to internal employees by troubleshooting incidents and supporting various requests.

American Financing

IT HelpDesk

Aurora, CO · On-site

$48K - $52K/yr

Inc. 5000 Fastest-growing Private Company JOB SUMMARY The Tech Support/Help Desk candidate will provide support to internal employees by troubleshooting incidents and supporting various requests.

DEX Imaging

IT Help Desk Tier 1 - Bilingual

Denver, CO · On-site

We are looking for a Bilingual IT Tier 1 Helpdesk Agent to act as point of contact for technical support of internal users, as well as several vendors from DEX's Managed IT Services. They respond to ...

Maxar

Service Desk Agent

Westminster, CO · Hybrid

$15.75 - $21/hr

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators ... The successful candidate will be responsible for answering incoming internal customer calls ...

New

Airlock Digital

Deal Desk Analyst

Denver, CO · Remote

$107K - $133K/yr

You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ... internal equity, alignment with market data, or applicable laws. At Airlock Digital we offer a wide ...

Airlock Digital

Deal Desk Analyst

Denver, CO · On-site

$107K - $133K/yr

You'll help accelerate deal velocity, support our growth, and empower the sales team to win. Key ... internal equity, alignment with market data, or applicable laws. At Airlock Digital we offer a wide ...

Mercer Advisors

Service Desk Analyst

Denver, CO

$29 - $33/hr

For more than 40 years, Mercer Advisors has been helping families amplify and simplify their ... Maintaining and managing internal inventory and assets * Keeping Knowledge Base and process ...

Mercer Advisors

Service Desk Analyst

Denver, CO · On-site

$29 - $33/hr

For more than 40 years, Mercer Advisors has been helping families amplify and simplify their ... Maintaining and managing internal inventory and assets * Keeping Knowledge Base and process ...

Datadog

Deal Desk Analyst - US West

Denver, CO · Hybrid

$21 - $28.75/hr

As a Deal Desk Analyst, you will work cross-functionally with our Sales Operations, Billing ... Drive adherence to internal controls, protocols and business rules Who You Are: * At least 4 years ...

Datadog

Deal Desk Analyst - US West

Denver, CO · On-site

$68K - $91K/yr

As a Deal Desk Analyst, you will work cross-functionally with our Sales Operations, Billing ... Drive adherence to internal controls, protocols and business rules Who You Are: * At least 4 years ...

Acro Service Corp.

Helpdesk Support

Loveland, CO · On-site

$28/hr

This role provides hands-on and remote technical support to internal customers while ensuring compliance with corporate policies, security standards, and IT best practices. The IT Specialist partners ...

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All JobsInternal Help Desk JobsInternal Help Desk Jobs in Colorado

Internal Help Desk information

See Colorado salary details

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$24

$35

How much do internal help desk jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for internal help desk in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What are some typical challenges faced by internal help desk professionals?

Internal Help Desk professionals often face the challenge of balancing multiple support requests simultaneously while maintaining a high level of service for all employees. They must quickly adapt to evolving technology, troubleshoot a wide variety of software and hardware issues, and sometimes handle urgent problems under tight deadlines. Additionally, they regularly assist colleagues with different levels of technical proficiency, requiring clear and patient communication. Overcoming these hurdles helps build resilience and valuable problem-solving skills that are highly valued in IT support roles.

What does an internal help desk do?

An Internal Help Desk provides technical support to employees within an organization. They troubleshoot IT issues, assist with software and hardware problems, handle account access requests, and ensure smooth system operations. Their goal is to minimize downtime and improve productivity by resolving technical issues efficiently.

What are the key skills and qualifications needed to thrive in the internal help desk position?

To thrive as an Internal Help Desk professional, you need strong troubleshooting abilities, a good understanding of IT systems, and often a degree or certification in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Jira, remote support tools, and knowledge of Windows, macOS, and common business applications is typically required. Excellent communication, patience, and a customer-focused attitude are soft skills that help you succeed in this role. These capabilities ensure efficient problem resolution, minimize downtime for internal teams, and foster a positive work environment.

What are popular job titles related to Internal Help Desk jobs in Colorado? For Internal Help Desk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Internal Help Desk jobs in Colorado look for? The top searched job categories for Internal Help Desk jobs in Colorado are:
Internal Help Desk jobs near you
Infographic showing various Internal Help Desk job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $50,635 per year, or $24.3 per hour.

Help Desk Analyst II - NISSC - COS

Amentum

Colorado Springs, CO • On-site

$20.25 - $27.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Job description

Position Title: Help Desk Analyst II
Location: Cheyenne Mountain Space Force Station, Colorado
Relocation Assistance: None available at this time
Remote/Telework: NO - Not available for this position
Clearance Type: Top Secret with SCI Eligibility
Shift: Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.
Travel Required: Up to 10% of the time
Our NORAD Operations Group
Selected by the Air Force Life Cycle Management Center's Strategic Warning and Surveillance Systems Division for Operations, Maintenance, and Sustainment (OM&S) of critical mission systems for the North American Aerospace Defense Command (NORAD) Cheyenne Mountain Complex (NCMC), we support the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II).
Since 2020, through the (ITW/AA) and Space Support Contract II (NISSC II), has provided:
  • Operations, maintenance, and Sustainment of current and legacy systems for the surveillance and cataloging of manmade objects in space.
  • Mitigation of orbital conflicts.
  • Threat warnings and control from airborne, land-based, and space-based systems for threat activities.
  • Operations and maintenance of classified communications.
  • Software development and integration.

NISSC II supports the classified communications and processing for Command and Control (C2) capability and legacy space C2 systems located at:
  • Cheyenne Mountain Space Force Station (CMSFS), Colorado
  • Peterson Space Force Base (PSFB), Colorado
  • Offutt Air Force Base, Nebraska
  • Vandenberg Space Force Base, California
  • Numerous sensor and forward operator sites around the world

Description of Duties:
The Help Desk Analyst II supports North American Aerospace Defense Command (NORAD) on the Integrated Tactical Warning/Attack Assessment (ITW/AA) and Space Support Contract II (NISSC II). The candidate will:
  • Facilitate the excellent relationship between Government active duty/civilian customers and our contractor team.
  • Use Remedy and similar management tools to complete and assign trouble tickets for network, PC, laptop, KVM, printer, and other IT issues.
  • Initiate responses, tracking, updating, reviewing, and concluding actions in Remedy.
  • Task effort includes manually handling, reviewing and editing messages, turning on/off intercepts and equipment.
  • Recall and service messages, as well as monitoring systems to maintain continuous system availability.
  • Perform log analysis; error detection; fault correction; data line alternate routing; message intercept and retrieval.
  • Perform startups, reboots, server swaps, and shutdown of the systems.
  • Report on job status to MDC leaders.
  • Support the customer's annual exercises, planned monthly relocations, and unplanned real-world events.
  • Perform other duties as required to support the 21CS mission.

Shift work is required to support 24×7 operations. It is important to be available to work any shift/designated hours required including nights, weekends, and holidays on a modified Panama schedule, and can remain on-site for extended periods during emergencies and drills.
This position will be filled and work onsite at Cheyenne Mountain Space Force Station, Colorado
Resumes, in month and year format, must be submitted with application in order to be considered for the position. The selected candidate may be assigned as one of our teammate companies.
Basic Requirements:
  • Must have an active Top Secret Clearance with SCI eligibility
  • 1 year or more of direct experience.
  • 2 years or more of general work history.
  • High School diploma or GED.
  • Must be able to complete training and receive MDC crew qualification within 60 Days upon hire.
  • Experience handling and protecting highly classified information, data, and systems.
  • Able to work flexible shifts as required, including days, nights, weekends and holidays.
  • Reliable all-weather transportation and ability to remain on site for extended periods during emergencies and operations readiness exercises (drills).

Desired Requirements:
  • Technical and communications skills to enable effective dialogue between internal and external customers, at all levels.
  • Experience with DoD cryptographic equipment and related material handling and use.
  • Experience with troubleshooting computer systems, networks, and Operating systems, including Solaris, Unix, and/or Linux.
  • Experience with Department of Defense messaging and messaging systems.
  • Experience in a high-visibility, mission-focused environment where systems availability is closely monitored and prioritized.
  • Compliance with DoD 8140 IAT II requirements (e.g., a current Security+ CE certificate).

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.
Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Typical benefits offered include flexible work schedules, educational reimbursement, retirement benefits (401K match), employee stock purchase plan, health benefits, tax saving options, disability benefits, life and accident insurance, voluntary benefits, paid time off and paid holidays, and parental leave.
#cjpost
The position for which you are applying requires a US Department of Defense security clearance. This is to advise you that if you possess dual citizenship (i.e., a citizen of the US and another country), to be granted a clearance, you will be required to relinquish your citizenship in the foreign country.
Compensation Details:
$68,000 - $73,000
The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits Overview:
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Retirement benefits (including 401(k) matching)
  • Educational reimbursement
  • Parental leave
  • Employee stock purchase plan
  • Tax-saving options
  • Disability and life insurance
  • Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.
Original Posting:
08/04/2026 - 08/11/2026
Amentum anticipates this job requisition will remain open for at least three days, with a closing date no earlier than three days after the original posting. This timeline may change based on business needs.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

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