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It Support Help Desk Jobs in Colorado (NOW HIRING)

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

Job Summary : Beyond IT Support is a company focused on providing IT solutions, and they are ... The role involves onsite and help desk user support, technical support at both server and network ...

American Financing

IT HelpDesk

Aurora, CO · On-site

$48K - $52K/yr

Inc. 5000 Fastest-growing Private Company JOB SUMMARY The Tech Support/Help Desk candidate will ... For further information, please review the Know Your Rights notice from the Department of Labor.

Vaco by Highspring

Help Desk Analyst

Denver, CO · On-site

$60K/yr

Serve as the first point of contact for IT support requests * Troubleshoot and resolve common ... Desk, Help Desk, Desktop Support, or IT Support role * Experience supporting Microsoft 365 ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

Client Support Associate 📍 Location: Loveland, CO 💲 Pay Rate: $28 /hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

Client Support Associate 📍 Location: Loveland, CO 💲 Pay Rate: $28 /hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical ...

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All JobsIt Support Help Desk JobsIt Support Help Desk Jobs in Colorado

It Support Help Desk information

See Colorado salary details

$13

$24

$35

How much do it support help desk jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for it support help desk in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

What are popular job titles related to It Support Help Desk jobs in Colorado? For It Support Help Desk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching It Support Help Desk jobs in Colorado look for? The top searched job categories for It Support Help Desk jobs in Colorado are:
What cities in Colorado are hiring for It Support Help Desk jobs? Cities in Colorado with the most It Support Help Desk job openings:
It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $50,635 per year, or $24.3 per hour.

Information Technology Help Desk

Kratos Defense

Colorado Springs, CO

$72K - $76K/yr

Full-time

Posted 2 days ago

New

Kratos Defense & Security Solutions rating

7.8

Company rating: 7.8 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Readiness Delivered. Kratos is a leader in assured aerospace communication solutions and services. We are cutting-edge innovators and creative problem solvers working collaboratively to solve our customers' toughest challenges. Our culture is fast-paced and innovative.  We are a trusted partner—driven by doing the right thing and achieving maximum success for our customers, our partners and ourselves. We have an exciting opportunity for an Information Technology Help Desk III. This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the organization. The position manages day-to-day support needs including account provisioning, helpdesk ticket resolution, device setup, and audiovisual systems, while also handling more advanced troubleshooting and contributing to process improvements. The ideal candidate brings a solid foundation in Windows and/or macOS environments, strong communication skills, and the ability to navigate a fast-paced setting with efficiency and care.

  • Provision and deprovision accounts, hardware, and system access for new hires and departing employees; prepare and configure laptops/equipment; conduct new hire tech orientations.
  • Respond to and resolve routine helpdesk tickets — password resets, software installs, printer/network issues, hardware troubleshooting.
  • Handle escalated issues requiring deeper troubleshooting, including OS-level problems, network connectivity, application errors, and system configuration.
  • Set up, maintain, and troubleshoot AV equipment for meetings, conference rooms, and events (video conferencing systems, displays, microphones, speakers).
  • Maintain accurate documentation of IT assets, tickets, and standard operating procedures.
  • Manage user accounts and permissions across core business systems (email, SSO, shared drives, etc.).
  • Coordinate with vendors and outside providers for repairs, equipment orders, and service issues as needed.
  • Identify recurring issues and recommend process or system improvements.

  • 2+ years of experience in IT support, helpdesk, or a similar technical support role.
  • Solid understanding of Windows and/or macOS environments, Active Directory/Azure AD (or equivalent), and common business applications.
  • Experience with onboarding/offboarding processes and account provisioning tools.
  • Familiarity with AV equipment setup and troubleshooting (Teams Rooms, projectors, displays, conferencing hardware).
  • Strong troubleshooting skills with the ability to explain technical issues in plain language to non-technical staff.
  • Excellent communication skills and a customer-service mindset.
  • Ability to prioritize and manage multiple requests in a fast-paced environment.
  • Comfortable lifting and moving equipment (monitors, laptops, AV gear) as needed.

Preferred Skills/Experience

  • Relevant certifications (CompTIA A+, Network+, Microsoft certifications, etc.).
  • Experience supporting a hybrid or multi-office workforce.
  • Basic scripting or automation experience for repetitive IT tasks.
#LI-Onsite 
The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills.

Competitive salary based on experience and education
Salary Range: $72,900-$76,000

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offerings—from commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

This posting will close within 90 days from the Posting Date.   


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