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It Support Help Desk Jobs in Colorado (NOW HIRING)

Beyond IT Support

IT Support Specialist

Aurora, CO · On-site

Job Summary : Beyond IT Support is a company focused on providing IT solutions, and they are ... The role involves onsite and help desk user support, technical support at both server and network ...

NEOGOV

Systems Analyst II - IT Help Desk

Durango, CO · On-site

Oversee the City's help desk software and serve as one of the main contacts for IT support. You'll deliver timely and effective assistance, provide training, and contribute to the IT knowledge base ...

asrcfh

Operations Support Help Desk

Boulder, CO

The Help Desk will respond to and document issues and follow through with escalation and responses ... Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support ...

asrcfh

Operations Support Help Desk

Boulder, CO · On-site

The Help Desk will respond to and document issues and follow through with escalation and responses ... Operations Support Orbit Analyst and Data Monitors, Engineering, Outreach support, IT support ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

Client Support Associate Location: Loveland, CO Pay Rate: $28 /hr on W2 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical support for ...

Sigmatech, Inc.

IT Admin/Help Desk

Colorado Springs, CO · On-site

Sigmatech is seeking a dedicated and skilled Help Desk System Administrator to support the USSF ... information technology systems. This position serves as the primary point of contact for end-user ...

IntelliPro Group Inc.

IT Help Desk

Loveland, CO · On-site

$28/hr

Client Support Associate 📍 Location: Loveland, CO 💲 Pay Rate: $28 /hr on W2 📅 Duration: 3+ Months Job Summary We are seeking an experienced IT Specialist to provide frontline technical ...

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It Support Help Desk information

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$13

$24

$35

How much do it support help desk jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for it support help desk in Colorado is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.24 and $27.31 per hour, depending on experience, location, and employer.

What is an IT Support Help Desk professional?

IT Support Help Desk professionals are specialists who assist users with technical issues related to computers, software, hardware, and network systems. They serve as the first point of contact for troubleshooting problems, providing guidance, and resolving common technical issues either remotely or in person. These professionals document user problems, escalate complex issues to higher-level technicians, and ensure that technology resources run smoothly for organizations. Their work is crucial to maintaining productivity and minimizing downtime in any business environment.

What are the key skills and qualifications needed to thrive as an IT Support Help Desk professional?

To thrive as an IT Support Help Desk professional, you need a solid understanding of computer hardware, software, networking basics, and typically a relevant certification like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems (such as ServiceNow or Jira), remote desktop tools, and troubleshooting utilities is essential. Strong communication, patience, and problem-solving abilities help you effectively assist users and manage technical issues under pressure. These skills ensure timely resolution of technical problems, minimize downtime, and improve overall user satisfaction within an organization.

What are some common challenges faced by IT Support Help Desk professionals and how can they be managed?

IT Support Help Desk professionals often face challenges such as handling high volumes of support requests, managing users with varying levels of technical knowledge, and troubleshooting a wide range of hardware and software issues. To manage these challenges, it’s important to develop strong communication skills, prioritize tasks effectively, and stay up-to-date with the latest technology trends. Many organizations provide knowledge bases and ticketing systems that help streamline workflows and facilitate collaboration with other IT team members.

What is the difference between It Support Help Desk vs Network Technician?

AspectIt Support Help DeskNetwork Technician
CertificationsCompTIA A+, ITILCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desk, remote support, officeNetwork labs, server rooms, on-site
Primary ResponsibilitiesTroubleshooting user issues, software supportConfiguring networks, maintaining hardware
Industry UsageIT support, customer serviceNetworking, infrastructure

While both roles support IT operations, the It Support Help Desk primarily handles user issues and software troubleshooting, often remotely. In contrast, a Network Technician focuses on configuring and maintaining network hardware and infrastructure, usually on-site. Both roles require technical certifications and are essential in IT support and networking environments.

Can I get into IT support help desk with no experience?

IT support help desk roles often do not require prior experience, as employers may train new hires on technical skills, customer service, and troubleshooting procedures. Entry-level positions typically look for basic computer knowledge, good communication skills, and relevant certifications like CompTIA A+ to improve chances of hiring. Gaining hands-on experience through internships or certifications can enhance your prospects for entry into this field.

What does an IT Support Help Desk do?

An IT Support Help Desk provides technical assistance to users by troubleshooting hardware, software, and network issues. They respond to support requests, resolve problems, and often use ticketing systems and remote tools to ensure systems run smoothly.

What are popular job titles related to It Support Help Desk jobs in Colorado?

For It Support Help Desk jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching It Support Help Desk jobs in Colorado look for?

The top searched job categories for It Support Help Desk jobs in Colorado are:

What cities in Colorado are hiring for It Support Help Desk jobs?

Cities in Colorado with the most It Support Help Desk job openings:

It Support Help Desk jobs near you
Infographic showing various It Support Help Desk job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $50,635 per year, or $24.3 per hour.

Help Desk / IT Support Analyst

DataNet IT

Boulder, CO

$1 - $2/hr

Full-time

Posted 9 days ago

Job description


Location: Boulder, CO — 4949 Pearl East Circle, Suite 100
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Work Arrangement: 100% onsite, 5 days/week


Position Overview

We are seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a biopharmaceutical environment. This role will primarily focus on desktop, application, Microsoft 365, and mobile device support, with some exposure to laboratory and IT infrastructure systems.

Key Responsibilities
  • Provide desk-side and end-user support for hardware, software, network, VoIP, and mobile devices.
  • Troubleshoot and support Microsoft 365, Exchange Online, Active Directory, Azure, and Windows environments.
  • Configure and troubleshoot company-owned iOS/mobile devices and enterprise applications.
  • Manage incidents and service requests through an ITSM/ticketing system, meeting SLAs.
  • Support conference room AV equipment, printers, desktop imaging, application deployment, and hardware installations.
  • Assist with IT projects, application implementations, equipment decommissioning, and process improvements.
  • Create and maintain IT documentation and knowledge-base materials.
  • Work with internal IT teams and external vendors to resolve issues and implement solutions.
  • Provide training and mentoring to end users and new helpdesk technicians.
  • Participate in an occasional weekend on-call rotation.
Required Qualifications
  • 3+ years of relevant IT/application support experience.
  • Strong PC/desktop and mobile device support experience.
  • Strong Microsoft 365 support and troubleshooting skills.
  • Experience with Active Directory, Azure, Exchange Online, and Windows.
  • Experience working in a pharmaceutical, biotechnology, healthcare, or other regulated environment strongly preferred.
  • Excellent troubleshooting, communication, customer service, and problem-solving skills.
  • Ability to work independently and manage multiple priorities in a fast-paced environment.
  • Associate's or Bachelor's degree in Computer Science, IT, or equivalent experience.

Preferred: Experience with MDM, Automox, SmartDeploy, FreshService, Trellix, software deployment tools, and basic TCP/IP, DNS, DHCP, VPN, and networking