IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
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IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
Quick apply
IT Help Desk Technician Reports To: Implementation Engineer Department: Information Technology FLSA Status: Full-Time, Non-Exempt Work Environment: Multiple Facilities / Office/ Onsite in Gillette ...
Information Technology Help Desk
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
Information Technology Help Desk
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
Information Technology Help Desk
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
Information Technology Help Desk
$72K - $76K/yr
We have an exciting opportunity for an Information Technology Help Desk III . This mid-level IT Support role is responsible for delivering reliable, customer-focused technical assistance across the ...
IT Help Desk
Loveland, CO · On-site
Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...
Quick apply
IT Help Desk
Loveland, CO · On-site
Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
Rifle, CO · On-site
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk
Fort Collins, CO · On-site
$19 - $20/hr
You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.
IT Help Desk
Fort Collins, CO · On-site
$19 - $20/hr
You will help troubleshoot and resolve client hardware, software, and network issues reported via ... IT operations and user satisfaction. Shift is Monday through Friday, 4:00 AM to 12:30 PM.
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk
Loveland, CO · On-site
$28/hr
Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...
IT Help Desk
Loveland, CO · On-site
$28/hr
Maintain IT asset inventory, equipment tracking, and spare parts management. * Coordinate vendor repairs, maintenance activities, and hardware replacements. * Support operational technology needs ...
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
IT Help Desk Technician
$20.43 - $29.76/hr
IT Help Desk PRN, Days Grand River Health | Rifle, CO At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond.
Systems Analyst II - IT Help Desk
Durango, CO · On-site
Oversee the City's help desk software and serve as one of the main contacts for IT support. You'll deliver timely and effective assistance, provide training, and contribute to the IT knowledge base ...
Systems Analyst II - IT Help Desk
Durango, CO · On-site
Oversee the City's help desk software and serve as one of the main contacts for IT support. You'll deliver timely and effective assistance, provide training, and contribute to the IT knowledge base ...
IT Help Desk Specialist
Littleton, CO · On-site
$21 - $26/hr
McDonald Automotive is hiring an IT Support Specialist In-Person for our main campus in Littleton ... Many people you help sell cars or fix them, and they need you to explain things at their level.
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IT Help Desk Specialist
Littleton, CO · On-site
$21 - $26/hr
McDonald Automotive is hiring an IT Support Specialist In-Person for our main campus in Littleton ... Many people you help sell cars or fix them, and they need you to explain things at their level.
Apart from this, we also provide IT Staffing services that can help your organization to a great ... Job duties may include direct, in person support when users come to the Service Desk (walk up ...
Apart from this, we also provide IT Staffing services that can help your organization to a great ... Job duties may include direct, in person support when users come to the Service Desk (walk up ...
HELP DESK TECHNICIAN
Colorado Springs, CO · On-site
$70 - $110/hr
Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global ...
HELP DESK TECHNICIAN
Colorado Springs, CO · On-site
$70 - $110/hr
Ignite is seeking a Help Desk Technician to provide Tier I/II end-user IT support for USASMDC personnel. The U.S. Army Space and Missile Defense Command (USASMDC) is responsible for delivering global ...
IT Help Desk Technician
Gunnison, CO · On-site
$27.18 - $30.94/hr
You'll find great restaurants, shopping, arts and events in the valley's unique mountain towns" For more information on what the valley offers, visit the Gunnison & Crested Butte website here.
IT Help Desk Technician
Gunnison, CO · On-site
$27.18 - $30.94/hr
You'll find great restaurants, shopping, arts and events in the valley's unique mountain towns" For more information on what the valley offers, visit the Gunnison & Crested Butte website here.
IT Help Desk Technician
Gunnison, CO · On-site
$27.18 - $30.94/hr
You'll find great restaurants, shopping, arts and events in the valley's unique mountain towns" For more information on what the valley offers, visit the Gunnison & Crested Butte website here.
IT Help Desk Technician
Gunnison, CO · On-site
$27.18 - $30.94/hr
You'll find great restaurants, shopping, arts and events in the valley's unique mountain towns" For more information on what the valley offers, visit the Gunnison & Crested Butte website here.
Amazon It Help Desk information
What is an Amazon IT Help Desk?
An Amazon IT Help Desk job involves providing technical support to employees by troubleshooting hardware, software, and network issues. Responsibilities include resolving tickets, assisting with system setup, and ensuring smooth daily operations. IT Help Desk professionals at Amazon work in fast-paced environments, prioritizing critical issues while maintaining high service levels. Strong problem-solving skills and knowledge of IT systems are essential for success in this role.
What skills and qualifications are needed for an Amazon IT Help Desk?
To thrive as an Amazon IT Help Desk professional, you need strong troubleshooting abilities, a solid grasp of computer hardware and software, and at least a bachelor’s degree in IT, Computer Science, or a related field. Familiarity with ticketing systems like ServiceNow, remote desktop software, Active Directory, and relevant certifications (such as CompTIA A+, Microsoft, or AWS Certified Cloud Practitioner) is highly valuable. Excellent communication, patience, and multitasking skills help you resolve employee technical issues efficiently and foster positive working relationships. These competencies are crucial for ensuring seamless IT support, minimizing downtime, and maintaining workflows in a high-paced, technology-driven environment.
What are some typical challenges faced by Amazon IT Help Desk team members?
Amazon IT Help Desk team members often encounter the challenge of quickly diagnosing and resolving a wide range of technical issues under tight time constraints. You may need to juggle multiple support tickets simultaneously, prioritize urgent requests, and assist employees at various technical skill levels. The fast-paced environment requires adaptability and continuous learning, especially as Amazon frequently updates its systems and technologies. However, working through these challenges also offers the opportunity to build valuable technical expertise and develop your problem-solving skills for future career growth in IT.
What are the most commonly searched types of Amazon It Help Desk jobs in Colorado?
The most popular types of Amazon It Help Desk jobs in Colorado are:
What are popular job titles related to Amazon It Help Desk jobs in Colorado?
For Amazon It Help Desk jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Amazon It Help Desk jobs in Colorado look for?
The top searched job categories for Amazon It Help Desk jobs in Colorado are:
Full-time
Posted 17 days ago
Job description
IT Help Desk Technician
Reports To: Implementation Engineer
Department: Information Technology
FLSA Status: Full-Time, Non-Exempt
Work Environment: Multiple Facilities / Office/ Onsite in Gillette, WY
We are seeking an IT Help Desk Technician to provide first-level technical support for employees experiencing hardware, software, and network-related issues. This role is responsible for troubleshooting technical problems, resolving support requests, maintaining IT assets, and delivering exceptional customer service while ensuring the reliable operation of business technology systems.
Key Responsibilities- Provide first-level technical support via phone, email, remote support, and in-person assistance.
- Diagnose and resolve hardware, software, printer, and network connectivity issues.
- Install, configure, and maintain desktop computers, laptops, peripherals, and business applications.
- Utilize remote support tools such as TeamViewer, AnyDesk, or Remote Desktop to resolve user issues.
- Create, prioritize, update, and close support tickets within the organization's ticketing system.
- Maintain accurate documentation, knowledge base articles, and IT asset inventories.
- Assist users with Microsoft Office, email, web browsers, mobile devices, and common business applications.
- Provide end-user training on software, security awareness, and IT best practices.
- Escalate complex technical issues to senior IT staff when appropriate.
- Maintain a high level of customer service while meeting established service level expectations.
- Perform other duties as assigned.
- High school diploma or equivalent required.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
- Previous Help Desk, Desktop Support, or Technical Support experience preferred.
- Experience supporting Windows environments and Microsoft Office applications.
- Experience with ticketing systems such as ServiceNow, Zendesk, Jira, or similar platforms is preferred.
- CompTIA A+
- Microsoft Certified Professional (MCP) or equivalent
- Other relevant IT certifications are a plus.
- Strong troubleshooting and analytical problem-solving skills.
- Working knowledge of Windows, macOS, and basic Linux environments.
- Basic understanding of networking concepts including TCP/IP, DNS, DHCP, and Wi-Fi connectivity.
- Experience supporting printers, mobile devices, and desktop peripherals.
- Excellent verbal and written communication skills.
- Strong customer service skills with the ability to explain technical concepts to non-technical users.
- Ability to prioritize multiple support requests in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively within an IT team.
This position may require occasional lifting of equipment weighing up to 50 pounds and extended periods of sitting, standing, walking, and computer use.
Work Environment- Primarily an indoor office or multi-site business environment.
- Occasional exposure to equipment rooms, confined spaces, or elevated temperatures.
- Local travel between facilities may be required.
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other status protected by applicable law.