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Remote Helpdesk Support Jobs in Massachusetts (NOW HIRING)

Earnix

IT Helpdesk Specialist

Boston, MA · On-site +1

... person and remote support Handle new hire onboarding, laptop allocation, setup, and getting ... help enforce IT security policies, handling sensitive data responsibly in line with company and ...

TeamLogic IT

Remote Support Technician Tier 3

Woburn, MA · On-site +1

$65K - $85K/yr

Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an ... They ideal candidate will have a nurturing personality and the desire to help in the mentoring of ...

parcelLab

Technical Support Specialist

Boston, MA · On-site +1

... help customers get more value out of the platform through optimizations, suggestions for ... Remote-friendly culture with flexible work environment * Collaborative, inclusive, and ambitious ...

Promoboxx

Customer Support Specialist

Boston, MA · Remote

$19.50 - $26.25/hr

Is fully remote ...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO ... Promoboxx is a retail marketing platform powered by brands, helping leading companies support their ...

Promoboxx

Customer Support Specialist

Boston, MA · On-site +1

$19.50 - $26.50/hr

Is fully remote ...then you have come to the right job listing! PLEASE ONLY APPLY IF YOU PLAN TO ... Promoboxx is a retail marketing platform powered by brands, helping leading companies support their ...

ActBlue

Desktop Support Associate II

Boston, MA · On-site +1

$24 - $28/hr

We empower small-dollar donors and help them make their voices heard - and behind the scenes, our ... We're committed to building an inclusive, remote-first culture where every team member can do their ...

Zinier

Customer Support Associate

Boston, MA · On-site +1

$19 - $26/hr

We are a remote-first, global team headquartered in Silicon Valley, with a hybrid workforce across ... What we are looking for Are you passionate about solving technical problems and helping customers ...

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All JobsHelpdesk Support JobsRemote Helpdesk Support JobsRemote Helpdesk Support Jobs in Massachusetts

Remote Helpdesk Support information

What is the difference between Remote Helpdesk Support vs Remote Technical Support?

AspectRemote Helpdesk SupportRemote Technical Support
CredentialsCompTIA A+, Microsoft Certified IT Support Technician (MCITP)CompTIA A+, Network+, Cisco CCNA
Work EnvironmentHelpdesk ticketing systems, remote desktop toolsTechnical troubleshooting, remote diagnostics
Employer & IndustryIT service providers, corporate IT departmentsIT service providers, hardware/software vendors
Common Search IntentCustomer support, troubleshooting basic issuesAdvanced technical problems, network issues

Remote Helpdesk Support primarily handles customer inquiries and basic troubleshooting via ticketing systems, while Remote Technical Support deals with more complex technical issues like network or hardware problems. Both roles require similar certifications and often work in similar environments, but their focus and technical depth differ.

How to make $1000 a week remotely?

A remote helpdesk support professional can earn $1000 or more weekly by working full-time, often requiring strong customer service skills, technical knowledge, and certifications like CompTIA A+ or Microsoft Certified. Increasing income may involve taking on multiple clients, offering specialized support, or gaining experience to qualify for higher-paying positions. Consistent remote work, good communication, and efficient problem-solving are key to reaching this income level.

What are some common challenges Remote Helpdesk Support professionals face, and how can they overcome them?

Remote Helpdesk Support professionals often encounter challenges such as troubleshooting technical issues without physical access to devices, communicating clearly with users of varying technical backgrounds, and managing multiple requests simultaneously. To overcome these, it's essential to use effective remote access tools, practice patience and clear communication, and prioritize tasks efficiently. Regular collaboration with team members through chat or video meetings also helps share knowledge and resolve complex issues more efficiently.

Will AI replace IT's help desk?

AI can automate routine help desk tasks such as password resets and troubleshooting, but it is unlikely to fully replace helpdesk support roles like Remote Helpdesk Support. Human technicians are essential for complex issues, customer service, and decision-making that require critical thinking and empathy. Helpdesk professionals will need to adapt by developing skills in AI management and advanced troubleshooting.

What is a Remote Helpdesk Support specialist?

A Remote Helpdesk Support specialist is an IT professional who assists users with technical issues related to computer systems, software, and hardware from a remote location. They typically respond to queries through phone, email, or chat, diagnosing and resolving problems without needing to be physically present. Their responsibilities include troubleshooting technical issues, guiding users through solutions, and escalating complex problems when necessary. Remote Helpdesk Support specialists are essential for organizations that rely on technology and need timely assistance for their staff or customers.

How can I make 2000 a week working from home?

A remote helpdesk support professional can earn $2000 a week by working full-time, often requiring strong technical skills, customer service abilities, and relevant certifications. Increasing income may involve taking on multiple clients, specializing in high-demand areas, or gaining advanced certifications to qualify for higher-paying roles.

What are the key skills and qualifications needed to thrive as a Remote Helpdesk Support, and why are they important?

To thrive as a Remote Helpdesk Support, you need strong troubleshooting skills, technical knowledge of operating systems and networking, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified Professional. Familiarity with remote desktop tools, ticketing systems like Zendesk or ServiceNow, and basic cybersecurity practices is often required. Excellent verbal and written communication, patience, and problem-solving abilities distinguish top performers in this role. These skills enable efficient resolution of technical issues, maintain user satisfaction, and ensure smooth IT operations across distributed environments.

Can you work a help desk remotely?

Remote helpdesk support roles are common and typically involve providing technical assistance via phone, email, or remote access tools. These positions often require familiarity with remote support software, strong communication skills, and sometimes certifications like CompTIA A+ or Microsoft Certified. Many companies offer flexible schedules for remote helpdesk support jobs.
What are the most commonly searched types of Helpdesk Support jobs in Massachusetts? The most popular types of Helpdesk Support jobs in Massachusetts are:
What are popular job titles related to Remote Helpdesk Support jobs in Massachusetts? For Remote Helpdesk Support jobs in Massachusetts, the most frequently searched job titles are:
What job categories do people searching Remote Helpdesk Support jobs in Massachusetts look for? The top searched job categories for Remote Helpdesk Support jobs in Massachusetts are:
Remote Helpdesk Support jobs near you
Infographic showing various Remote Helpdesk Support job openings in Massachusetts as of July 2026, with employment types broken down into 3% Locum Tenens, 84% Full Time, 9% Part Time, and 4% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Information Security Analyst, I (FT Weekends, Remote)

BCS365

Rockland, MA • Remote

$31 - $42/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Information Security Analyst, I (FT Weekends, Remote)

Department: Security Incident Response

Employment Type: Full Time

Location: Remote

Compensation: $31.00 - $42.00 / hour


DescriptionThe Information Security Analyst I will support day-to-day security operations, event/incident investigation, security control assessment, data analysis and reporting, and other infosec-related activities. The analyst will work with the Project team as well as Helpdesk Support team to mitigate risks and vulnerabilities and create documentation or reports regarding infosec activity and incidents.
Key Considerations: 
  • Must be authorized to work in the U.S.  
  • This is a full-time, direct hire position. 
  • Schedule: Friday, Saturday, Sunday, Monday, 7:00 AM - 6:00 PM (ET)
  • While working from home, employees must have a reliable internet connection and must work in an environment free of noise and distraction.  
  • Compensation Disclaimer: The pay range listed for this position is based on market data across various U.S. locations and reflects the company’s good faith estimate of what it reasonably expects to pay. Actual compensation may vary depending on geographic location, relevant experience, and other job-related factors. This range also accounts for potential growth and progression within the role. Final compensation will be determined after a successful interview process and may be discussed in more detail during later stages.  

Essential Duties and Responsibilities
  • Perform penetration testing; along with internal and external scanning, assess report and escalate to appropriate team and engineers. 
  • Resolve any computers with missing Hard Drive Encryption  
  • Resolve and report out any violations of Office365 hardening security procedures; this includes but not limited to bypassing multi-factor authentication, device compliance policy, conditional access.  
  • Resolve any computers and servers with missing vulnerability patch and Windows and third-party updates.  
  • Responds to security incidents (Helpdesk Support), conducts forensic investigations and targets reviews of suspect areas as well as develop action plans to address root causes of security-related problems.  
  • Collaborates on projects to ensure that security issues are addressed throughout the project life cycle.  
  • Reports to Risk Manager concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance.  
  • Provides responsive support for problems found during normal working hours as well as outside normal working hours as needed.  

Competencies, Skills, and Qualifications
  • 1-2+ years of security experience working with Endpoint Security, Intrusion Prevention, and Firewall security 
  • 2+ years of experience working for an MSP/MSSP or SOC (Security Operations Center) 
  • 2+ years of Incident Response experience 
  • Proven work experience as a system security engineer or information security engineer 
  • Experience in building and maintaining security systems 
  • Detailed technical knowledge of database and operating system security 
  • Hands on experience in security systems, including firewalls, intrusion detection systems, anti-virus software, authentication systems, log management, content filtering, etc.
  • Experience with network security and networking technologies and with system, security, and network monitoring tools 
  • Thorough understanding of the latest security principles, techniques, and protocols 
  • Problem solving skills and ability to work under pressure 

Development Expectations 
  • Ethical Hacker - Preferred / Development Plan 
  • Associate of (ISC)² - Preferred / Development Plan 
  • CISSP (Certified Information Systems Security Professional) – Preferred / Development Plan 
  • CCNP Security – Preferred / Development Plan 

Perks & Benefits
  • Insurance Coverage: Health, Dental, Vision, Life/AD&D, Short-Term Disability, Long-Term Disability, Accident, Hospital Indemnity, Critical Illness 
  • Paid Time Off (Vacation, Holidays, Birthday) 
  • 401k Retirement Plan with Company Match 
  • Flexible Spending Account, Health Savings Account 
  • Peer-to-Peer Recognition 
  • Learning and Development 
  • Pet Insurance 
  • Fun On and Off-Site Events 
  • Referral Bonus Program 
  • Employee Assistance Program 

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