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Remote Help Desk Technician Jobs (NOW HIRING)

STI

Help Desk Analyst - Trenton, NJ(Remote)

Trenton, NJ · On-site +1

$20.50 - $28/hr

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote ... Help Desk and IT Operations procedures. • Log all incoming problems and requests and actions ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

Job Title: IT Help Desk Manager Location-Type: Onsite- 4 days/week in Glenside, PA Start Date ... junior technicians, ensuring consistent service quality * Provide onsite and remote support for ...

Mondo

IT Help Desk Manager

Glenside, PA · Remote

$35 - $44/hr

... junior technicians, ensuring consistent service quality Provide onsite and remote support for ... help desk best practices Experience overseeing computer inventory, loaner programs, and AV or ...

Horizon3.ai

Manager, Global Help Desk

Get to Know Us Horizon3 is a fast-growing, remote cybersecurity company dedicated to the mission of ... Develop and maintain help desk workflows, knowledge base content, runbooks, and support ...

Addison Group

Helpdesk Technician

Tulsa, OK · Remote

$20 - $24/hr

Helpdesk Technician Industry: Oil & Gas Location: Tulsa, OK Assignment Type: Direct Hire Pay: $20 ... remote users and field personnel Qualifications: * 1-3 years of IT support, help desk, desktop ...

Sparibis

Help Desk- Tier I

Orlando, FL · On-site +1

$19.25 - $26.25/hr

Location: 100% Remote. This is a United States based position, and candidates must reside in the ... Must have Tier 1 help desk experience. * ServiceNow experience. Responsibilities * Provide Tier 1 ...

VIVA USA INC

Help Desk Analyst

Columbus, OH · On-site +1

$19.75 - $27/hr

Remote The Help Desk Analyst provides Tier 1 technical assistance and program support for statewide child-serving systems. This role helps providers and client staff navigate systems, resolve issues ...

New

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care ... This position is fully remote, however, on limited occasion there may be a requirement to meet in ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$86K - $198K/yr

Remote Work: No Job Number: R0245925 Location: Doral,FL,US Share job via: Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for ...

Trapp Technology

IT Help Desk

Phoenix, AZ · Remote

$17 - $24/hr

... Technician II upon successful completion of defined training milestones. Full-time remote position ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

iT1

Service Desk Technician I

The Service Desk Technician I is responsible for providing professional and excellent Service Desk ... Troubleshoots remote access connectivity problems. * Demonstrates and actively promotes an ...

TRAPP TECHNOLOGY INC

IT Help Desk

Phoenix, AZ · On-site +1

$17 - $24/hr

... Technician II upon successful completion of defined training milestones. Full-time remote position ... CompTIA A + certification required * 2+ years of technical customer support experience or help desk ...

Ardent Eagle Solutions

Help Desk Specialist

Washington, DC · On-site +1

$26 - $33/hr

Clearance Public Trust Overview The Help Desk Specialist will act as the first point of contact for ... This position is not eligible for full-time remote work or for candidates located outside of the ...

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How much do remote help desk technician jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for remote help desk technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is a remote help desk technician?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive as a remote help desk technician?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by remote help desk technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

More about Remote Help Desk Technician jobs
What cities are hiring for Remote Help Desk Technician jobs? Cities with the most Remote Help Desk Technician job openings:
What are the most commonly searched types of Help Desk Technician jobs? The most popular types of Help Desk Technician jobs are:
What states have the most Remote Help Desk Technician jobs? States with the most job openings for Remote Help Desk Technician jobs include:
What job categories do people searching Remote Help Desk Technician jobs look for? The top searched job categories for Remote Help Desk Technician jobs are:
Remote Help Desk Technician jobs near you
Infographic showing various Remote Help Desk Technician job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Analyst - Trenton, NJ(Remote)

STI

Trenton, NJ • On-site, Remote

$20.50 - $28/hr

Full-time

Re-posted 2 days ago

Job description

Position is Remote. Hours are Monday through Friday- 2 pm to 10 pm This position is fully remote with the exception of the first several weeks for training. Training is Monday - Friday 8:30 am - 4:30 pm.
Note: 35 hour workweek.
Qualifications and Skills Desired:
• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 - training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.

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