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Remote Level 2 It Support Jobs in Detroit, MI (NOW HIRING)

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · Remote

$18.50 - $25.25/hr

Description Leading IT Service Provider seeks Level 2 Help Desk Technician to work within ... level support for ISP/LAN connectivity, routers, and switches; and client-side remote access ...

theITSC

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Sales Representative (Remote)

Detroit, MI · Remote

$40K - $60K/yr (+ commission)

Sell high-value enterprise IT support to Fortune 1000 companies, remotely, with uncapped ... This figure consists of 1) salary, 2) commissions on sales and 3) bonus opportunities. Company ...

Detroit IT

Apple Support Specialist

Troy, MI · Remote

... 365 migrations, ongoing remote support, a fully staffed Helpdesk, managed IT services, and ... Apple Certifications at OS level (minimally) and hardware level. Basic computer hardware repair ...

Eaton

IT Specialist - Security

Southfield, MI · On-site +1

$113K - $165K/yr

Support operational functions of global, business critical IT systems. Work with Business ... Remote candidates who meet this location requirement may also be considered Preferred ...

G-TECH Services

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Technical Support Specialist - EV Charging Space

Detroit, MI · Remote

$30 - $35/hr

L3 Tech support analyst - EV Charging Location: Warren, MI (Hybrid) / 100% remote Travel required ... Serve as the primary Level 3 technical escalation resource for the client Home customer and ...

Danaher

Senior IT Portfolio & Governance Lead

Detroit, MI · On-site +1

$129K - $130K/yr

The Senior IT Portfolio & Governance Lead supports the execution and continuous improvement of ... Remote position located in the USA. At Cepheid, our vision is to be the leading provider of ...

Huntington

Application Architect (IT)

Detroit, MI · On-site +1

$70K - $140K/yr

... support integration. The role also ensures strong data governance, system performance, and ... Provide high-level estimates and assess solution complexity for new initiatives. * Guide teams on ...

Huntington

Enterprise Architect (IT)

Detroit, MI · On-site +1

$102K - $208K/yr

Support architecture and AI governance through standards, principles, decision criteria, guardrails ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

Huntington

Enterprise Architect (IT)

Detroit, MI · On-site +1

$68.25 - $88/hr

Support architecture and AI governance through standards, principles, decision criteria, guardrails ... Remote roles will also have the opportunity to come together in our offices for moments that matter.

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Detroit, MI

Remote Level 2 It Support information

See Detroit, MI salary details

$14

$27

$44

How much do remote level 2 it support jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for remote level 2 it support in Detroit, MI is $27.77, according to ZipRecruiter salary data. Most workers in this role earn between $22.12 and $31.15 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Detroit, MI?

For Remote Level 2 It Support jobs in Detroit, MI, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Detroit, MI look for?

The top searched job categories for Remote Level 2 It Support jobs in Detroit, MI are:

What cities near Detroit, MI are hiring for Remote Level 2 It Support jobs?

Cities near Detroit, MI with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Detroit, MI as of September 2026, with employment types broken down into 81% Full Time, 4% Part Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $57,760 per year, or $27.8 per hour.

Level 2 Help Desk Technician

Centaris

Sterling Heights, MI • Remote

$18.50 - $25.25/hr

Full-time

Medical, Life, Retirement

Posted 7 days ago

Job description

Description

Leading IT Service Provider seeks Level 2 Help Desk Technician to work within collaborative team environment supporting clients for our growing technology company!


Do you like to solve problems and help people?  Are you client focused and an effective communicator with end users? Do you have a passion for technology?  If so, this is the role for you!


Centaris has a 50-year history of helping small and mid-sized businesses realize more value from their technology investments. We are recognized as a leading solution partner for cybersecurity, managed IT, and Microsoft solutions that help organizations achieve their goals while staying secure, connected, and confident. With more than 150 team members and three regional offices, we serve clients across the Great Lakes region.

We were recently recognized as one of the Best and Brightest Companies to Work For in Metro Detroit for 2026! We have a great company culture, collaborative team environment and offer competitive pay and benefits! 


The Level 2 Help Desk Technician is responsible for handling escalated IT service requests for Centaris' clients via phone or email. Requests may be related to all aspects of technology, including workstations, servers, cloud services, printers, networks, and vendor specific hardware and software.


The successful candidate will possess exceptional technical and interpersonal skills, be highly organized and motivated, have a positive attitude and enjoy being part of a dynamic team.  This job can be performed remotely from your home, but candidates must reside in the state of Michigan.



Job Details:


Responsibilities:


Responsibilities:


Troubleshoot, diagnose, and resolve technical hardware and /or software issues involving Microsoft's core business applications and related technologies; provide basic network level support for ISP/LAN connectivity, routers, and switches; and client-side remote access solution implementation and support for VPN and terminal services.

Work closely with service delivery coordinator determining availability to work on requests.

Create, triage, and document all work as service tickets.

Provide prompt resolution to tickets and excellent customer service to clients

Participate in on-call rotation.

Requirements

Requirements:

Education and Experience:


IT related degree and/or professional IT certifications and/or equivalent experience.     

Natural curiosity/interest in technology.

Ability to install, configure, upgrade, manage, and trouble shoot various client-server applications

Advanced understanding of operating systems, business applications, printing systems, and network system

Basic firewall knowledge

Intermediate knowledge of the following and ability to identify and resolve issues related to: 

Active Directory, File and Print Services, DNS, DHSP, IIS, and Remote Desktop Services

Server virtualizations and shared storage technologies

LAN/WAN Networking, Printing, and Wi-Fi

Remote Access Solution and Support: VPN and Terminal Services.


Skills:


The skills listed below are ideal. They are not all required.


Sense of urgency

Must have attention to detail and follow-up skills.

Must have great communication skills and be comfortable taking phone calls

Ability to multi-task and adapt to changes quickly


Benefits:

  • Health Insurance 
  • Disability 
  • Life Insurance
  • 401 K
  • Paid Holidays and Time Off

Centaris is an Equal Opportunity Employer. Centaris does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex, gender, sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service. 


Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.  

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