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Remote Level 2 It Support Jobs in Michigan (NOW HIRING)

State of Michigan

ITPA11 - Business Analyst

Lansing, MI · On-site +1

$24.32 - $44.63/hr

... two days working on-site at the official work location and three days of remote work per week. As ... This position is supporting Vital Records in designing and implementing a wide range of IT solution ...

Radiology Partners

General Radiologist

Saginaw, MI · On-site +1

$400K/yr

Practice Info * 100% Remote * Serves a 268-bed, Level II Trauma Center and Comprehensive Stroke ... Advanced technology and workflow tools to improve efficiency Responsibilities * Interpret STAT/ER ...

New

State of Michigan

Client Specialist

Lansing, MI · On-site +1

$37.62 - $54.99/hr

... about information technology and customer support. This person needs to be an excellent ... remote work per week. DTMB is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level ...

State of Michigan

ITPA11 - Business Analyst

Lansing, MI · On-site +1

$24.32 - $44.63/hr

This position is supporting Vital Records in designing and implementing a wide range of IT solution ... two days working on-site at the official work location and three days of remote work per week. DTMB ...

State of Michigan

Client Specialist

Lansing, MI · On-site +1

$37.62 - $54.99/hr

... about information technology and customer support. This person needs to be an excellent ... remote work per week. DTMB is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level ...

State of Michigan

Application Developer

Lansing, MI · On-site +1

$24.32 - $44.63/hr

... Information Technology project delivery, maintenance and support. This position is within Agency ... two days working on-site at the official work location and three days of remote work per week. DTMB ...

ZEISS

Service Specialist & 2nd Level Support

Wixom, MI · On-site +1

$73K - $91K/yr

ZEISS believes that innovation and technology are the key to a sustainable future and solutions for ... Collect and structure all relevant technical information for complex cases. * Work with 3rd Level ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Michigan

Remote Level 2 It Support information

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Michigan?

The most popular types of Level 2 It Support jobs in Michigan are:

What are popular job titles related to Remote Level 2 It Support jobs in Michigan?

For Remote Level 2 It Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Michigan look for?

The top searched job categories for Remote Level 2 It Support jobs in Michigan are:

What cities in Michigan are hiring for Remote Level 2 It Support jobs?

Cities in Michigan with the most Remote Level 2 It Support job openings:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Michigan as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, 1% Temporary, and 6% Contract. Highlights an 100% Remote job distribution.

Project Analyst - IT

AAA Life Insurance Company

Livonia, MI • On-site, Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 hours ago

Job description

Overview
We need an ambitious, curious leader to become a Project Analyst on the Technology Team to help drive the biggest change in the company's history.
The Opportunity - Why Join
Are you ready to redefine how an entire industry engages with customers? At AAA Life we leverage technology to put human connection at the heart of what we do. If you are someone who thrives on purpose and wants to make a tangible difference in people's lives when it matters most, then join AAA Life who has the unique ability to access tens of millions of existing AAA customers powered by the strength of one of America's most trusted brands. We have embarked on a mission to double in size - Becoming one of the largest providers in the US. These facts showcase why we're the right choice:
  • On purpose: a leading professional services firm found that the commitment, empathy and dedication of employees at AAA Life was the highest across a benchmark of top US companies
  • On growth: we have the privilege to offer our products to tens of millions of Americans that are proud members of AAA
  • On making a difference: we serve Americans by delivering life insurance products that make a true difference for families during their hardest times, not wealth management instruments (more details on this during the interview)
  • On culture: USA Today named us 2025 top workplace nationwide. We believe the job of an insurance company is to do good. Our mission is to help our members during what is often the hardest times in their lives. We pick up the phone to people who have lost loved ones and offer our genuine support. That is why we will always put human connection at the heart of what we do - always being there to talk to our members person to person. We believe the job of an insurance company is to pay out. That is what insurance is for. Most of our members have real life policies - policies that bring peace of mind during life, and genuine support in the event of death. We are not here to chase the super-rich with annuities and wealth management products. AAA has been one of the most trusted names in America because it believes in providing the services that middle class Americans need.

Responsibilities
The Role
You will join a small, newly formed, and highly visible Transformation Office responsible for leading the company's most strategic, enterprise-wide transformation initiatives. These programs are complex, mission-critical, and backed by multi-million-dollar investments. As a key driver within the Transformation Office, you will translate strategy into execution-turning transformational vision into measurable outcomes and sustained business impact.
This is a high visibility Project Change Management Analyst role - serves as a central point of accountability for portfolio-level performance, financial transparency, and delivery insight across IT initiatives. It partners closely with initiative leads, Finance, and Centers of Excellence to consolidate financial and delivery data into consistent, executive-ready reporting, Steering Committees, and governance forums. The role ensures disciplined portfolio reporting across agile, waterfall, and hybrid efforts, proactively surfacing risks, dependencies, and performance gaps to enable informed decisions, strengthen governance, and drive value realization throughout the transformation.
The Next Phase
Our mission is to provide those services for as many people as we can. To achieve that we need to evolve. We need to boldly embrace innovation and technology. Your leadership will help us deliver on our mission together and achieve our transformation. At AAA Life, empathy and progress go hand in hand, creating a culture where bright ideas flourish and meaningful impact grows. If you are drawn to an environment that values purpose as much as potential, we invite you to join us. Because here, being there for people isn't just a promise-it is our driving force.
Position Responsibilities
  • Track and report on IT project performance, including actual vs spend, forecasted costs, delivery milestones, and KPI progress
  • Monitor financial performance across IT initiatives, ensuring alignment with budgets, forecasts, and expected value realization
  • Consolidate updates from Transformation Office, Initiative Leads (including Product Owners and Scrum Masters), Finance and COE Managers into executive-ready reporting
  • Identify, analyze, and escalate delivery risks, dependencies, and performance gaps
  • Prepare standardized metrics reports and dashboards for Steering Committee (SteerCo), Technology Leadership, and executive stakeholders to support governance and decision-making.
  • Partner with Finance to validate financial data, including capital vs. expense spend, labor, and vendor costs
  • Ensure consistency and integrity of reporting across the IT portfolio, including adherence to PMO standards and governance frameworks
  • Support reporting across Agile, Waterfall, or hybrid delivery methodologies
  • Participate in recurring forums (e.g., IT Transformation stand-ups, finance reviews) to surface insights and ensure alignment

Core Competencies - How You Will Contribute
  • Analytical Thinking: Ability to interpret financial and delivery data, identify trends, and generate actionable insights
  • Financial Acumen: Understanding of IT budgeting, forecasting, and cost tracking (including Capital vs. Expense and Operating Expense)
  • Data Visualization & Reporting: Ability to create clear, concise, and executive-ready reports and dashboards
  • Attention to Detail: High level of accuracy in reporting, data validation, and reconciliation
  • Communication Skills: Ability to translate technical and financial information into clear insights for non-technical stakeholders
  • Stakeholder Management: Effective collaboration with IT, Finance, PMO, and business leaders
  • Risk Awareness: Proactive identification and escalation of risks and issues
  • Adaptability: Ability to operate in fast-paced, evolving IT and transformation environments

Qualifications
Required Education/Experience
  • Bachelor's degree in Information Technology, Business, Finance, Accounting, or a related field
  • 3-5 years of experience in IT project reporting, PMO, financial analysis, or technology program support
  • 2-5 years of experience supporting IT projects or transformation initiatives in Agile, Waterfall, or hybrid environments
  • 3-5 years of proficiency in Microsoft Office
  • 3-5 years of experience with project and portfolio management tools (e.g., Jira, Azure DevOps, ServiceNow, Clarity) preferred
  • 3-5 years of experience tracking IT financials, including resource costs, vendor spend, and infrastructure investments

Preferred Experience
  • Experience using Power BI and SQL analytics to track adoption, workforce readiness, and transformation KPIs, translating insights into executive-ready reporting.
  • Proficiency with Atlassian Jira and Confluence to support agile delivery, transformation governance, and change documentation.
  • Experience with Monday.com or similar work-management tools to coordinate cross-functional initiatives and track transformation milestones.
  • Advanced proficiency in Microsoft Office (Excel, PowerPoint, Word) for leadership communications, dashboards, and reporting.

How You'll Work
  • Work Solution: Hybrid (Tuesday- Thursday) or Remote (USA)

What We Bring to the Table
  • Hybrid work environment that promotes work-life balance
  • Comprehensive medical, dental, and vision coverage starting from your first day
  • Employer 401k match and employer contribution to a pension plan
  • Generous PTO and paid parental leave to support your family needs
  • Various associate resource groups and community involvement initiatives

Essential Job Functions
While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel and talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodation will be provided for otherwise qualified applicants as needed to enable them to fulfill these requirements.
AAA Life Insurance Company does not offer immigration sponsorship for this position. This includes visa types such as H-1B, TN, and STEM OPT. Please do not apply if you currently require or may require employer-sponsored immigration support now or in the future.

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