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Remote Level 2 It Support Jobs in Michigan (NOW HIRING)

Deskside Support

Southfield, MI ยท Remote

$18.50 - $23.50/hr

Company Description Artech is the 10th Largest IT Staffing Company in the US, according to Staffing ... Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to ...

Building Technology Coordinator

Detroit, MI ยท Remote

$76K - $114K/yr

Remote, M-F 8 AM - 5 PM Reports to: Head of Smart Building Services, Americas Estimated ... We endeavour to keep your personal information secure with appropriate level of security and keep ...

New

Bachelor's degree preferably in Computer Science, Information technology, Computer Engineering, or ... Experience supporting batch operations on Linux/UNIX platforms. * Ability to read and troubleshoot ...

ITPA11 - Database Administrator

Lansing, MI ยท On-site +1

$24.32 - $44.63/hr

... remote work per week. DTMB is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level ... IT project management, or mathematics and two years of experience as an application programmer ...

ITPA11 - Database Administrator

Lansing, MI ยท On-site +1

$24.32 - $44.63/hr

... remote work per week. DTMB is proud to be a Michigan Veteran's Affairs Agency (MVAA) Gold Level ... IT project management, or mathematics and two years of experience as an application programmer ...

... IT support system to help organize and prioritize the workload and will have a high degree of ... Two affordable healthcare coverage (Medical, Vision, Dental, RX) plan options, one of which has a ...

Lead and support change management efforts for IT system implementations, upgrades, and process ... Strong ability to influence at the department/division level and across different layers of ...

Lead and support change management efforts for IT system implementations, upgrades, and process ... Strong ability to influence at the department/division level and across different layers of ...

Showing results 41-60

Remote Level 2 It Support information

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are the most commonly searched types of Level 2 It Support jobs in Michigan? The most popular types of Level 2 It Support jobs in Michigan are:
What are popular job titles related to Remote Level 2 It Support jobs in Michigan? For Remote Level 2 It Support jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Michigan look for? The top searched job categories for Remote Level 2 It Support jobs in Michigan are:
What cities in Michigan are hiring for Remote Level 2 It Support jobs? Cities in Michigan with the most Remote Level 2 It Support job openings:
Infographic showing various Remote Level 2 It Support job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

$18.50 - $23.50/hr

Full-time

Re-posted 15 days ago


Job description

Company Description

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.

Job Description

Job Title: Deskside Support Representative Distributed Client Services
Location: Southfield,MI

Duration: 1 year (with possible extension)

Candidates should be able to diagnose and remedy complex Microsoft OS problem tickets, configure and install common applications and install/remove desktop PCs and monitors.

Remote take-over skills a plus. Must have good verbal and written skills, as well as ability to interact positively with clients.

Outlook PST files.

Break/Fix troubleshooting experience in larger corporate environments

  • Must be experienced in DESKSIDE support, Remote / CTS Support, SCCM, Windows, Incident, IMAC, VDI, SW/Break/fix, IMAC, Ability to solve tickets remotely, work with SCCD.
Additional Information

For more information, Please contact

Shubham

973-295-4595


Artech logo

About Artech

Sourced by ZipRecruiter

Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Morristown, NJ, US

Year founded

1992