Taylor, MI · On-site
$60K - $65K/yr
We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical operations for end users in Taylor, Michigan. This role focuses on delivering responsive desktop support ...
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Taylor, MI · On-site
$60K - $65K/yr
We are looking for an experienced Help Desk/Desktop Support Analyst to support daily technical operations for end users in Taylor, Michigan. This role focuses on delivering responsive desktop support ...
Dearborn, MI · On-site
$26.60 - $30.80/hr
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines ...
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Dearborn, MI · On-site
$26.60 - $30.80/hr
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced environment. This contract position with potential for a permanent role is suited for someone who combines ...
Grand Rapids, MI · On-site
... used and supported by the organization.Perform hands-on fixes at the desktop level, including ... High School diploma or equivalent, and/or 1 year work experience in related field required.
New
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Grand Rapids, MI · On-site
... used and supported by the organization.Perform hands-on fixes at the desktop level, including ... High School diploma or equivalent, and/or 1 year work experience in related field required.
New
Detroit, MI · On-site
$22/hr
... Help Desk, or customer-facing IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role. - At least 1-year customer service experience - 5 years or more ...
Detroit, MI · On-site
$22/hr
... Help Desk, or customer-facing IT Support responsibilities, or previously demonstrated success in the HFHS Service Desk Associate Role. - At least 1-year customer service experience - 5 years or more ...
... and supported by the organization. * Perform hands-on fixes at the desktop level, including ... High School diploma or equivalent, and/or 1 year work experience in related field required.
New
... and supported by the organization. * Perform hands-on fixes at the desktop level, including ... High School diploma or equivalent, and/or 1 year work experience in related field required.
New
Lansing, MI · On-site
$44K/yr
This position provides first-level application support and end-user technology assistance for ... Previous help desk, application support, end-user technology support, or call center experience ...
Lansing, MI · On-site
$44K/yr
This position provides first-level application support and end-user technology assistance for ... Previous help desk, application support, end-user technology support, or call center experience ...
Harrison, MI · On-site
$13.73/hr
This position is an internship that can last one or more semesters depending upon need. Examples of Duties * Help Desk duties including answering incoming calls, emails, and creating tickets.
Harrison, MI · On-site
$13.73/hr
This position is an internship that can last one or more semesters depending upon need. Examples of Duties * Help Desk duties including answering incoming calls, emails, and creating tickets.
Lansing, MI · On-site
$44K/yr
N/A This position provides first-level application support and end-user technology assistance for ... Previous help desk, application support, end-user technology support, or call center experience ...
Lansing, MI · On-site
$44K/yr
N/A This position provides first-level application support and end-user technology assistance for ... Previous help desk, application support, end-user technology support, or call center experience ...
Ann Arbor, MI · Remote
$60K - $65K/yr
Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents * Document ... Experience supporting remote users and distributed environments * Ability to manage multiple ...
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Ann Arbor, MI · Remote
$60K - $65K/yr
Collaborate with Level 1 and Level 3 engineers to ensure timely resolution of incidents * Document ... Experience supporting remote users and distributed environments * Ability to manage multiple ...
Description: + Service Desk Technician Level 1 (SDT L1) Overview Service desk technicians are first ... support issues * Refer to client technical documentation for information that will help you ...
New
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Description: + Service Desk Technician Level 1 (SDT L1) Overview Service desk technicians are first ... support issues * Refer to client technical documentation for information that will help you ...
New
Battle Creek, MI · On-site
$80 - $100/hr
In this capacity, one could leverage deep ITIL v4 framework knowledge and multi-tier support models ... Manages helpdesk operations. * Relevant certification from a nationally recognized technical ...
Battle Creek, MI · On-site
$80 - $100/hr
In this capacity, one could leverage deep ITIL v4 framework knowledge and multi-tier support models ... Manages helpdesk operations. * Relevant certification from a nationally recognized technical ...
Lansing, MI · On-site
... Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. Opens trouble tickets and assign to the appropriate support group. Grants physical ...
Lansing, MI · On-site
... Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. Opens trouble tickets and assign to the appropriate support group. Grants physical ...
Livonia, MI · Remote
$18/hr
Description Service Desk Support for customer supporting end users remotely Skills Help desk, Troubleshooting, Office 365, Help desk support, Active directory, Servicenow Top Skills Details Help desk ...
Livonia, MI · Remote
$18/hr
Description Service Desk Support for customer supporting end users remotely Skills Help desk, Troubleshooting, Office 365, Help desk support, Active directory, Servicenow Top Skills Details Help desk ...
Lansing, MI · On-site
... Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. Opens trouble tickets and assign to the appropriate support group. Grants physical ...
Lansing, MI · On-site
... Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. Opens trouble tickets and assign to the appropriate support group. Grants physical ...
Dundee, MI · On-site
$45K - $60K/yr
Field IT Technician Level 2/3 -- Multi-Site Retail (Philadelphia) 15+ years in business, Managed IT ... This hybrid role involves hands-on IT support, field service, remote L1 triage, and help desk ...
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Dundee, MI · On-site
$45K - $60K/yr
Field IT Technician Level 2/3 -- Multi-Site Retail (Philadelphia) 15+ years in business, Managed IT ... This hybrid role involves hands-on IT support, field service, remote L1 triage, and help desk ...
Petoskey, MI · On-site
$50K - $55K/yr
This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 years of help desk experience. Responsibilities include answering support ...
Petoskey, MI · On-site
$50K - $55K/yr
This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 years of help desk experience. Responsibilities include answering support ...
Petoskey, MI · On-site
$50K - $55K/yr
This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 years of help desk experience. Responsibilities include answering support ...
Petoskey, MI · On-site
$50K - $55K/yr
This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 years of help desk experience. Responsibilities include answering support ...
Help Desk Specialist FLSA Classification: Non-Exempt Date Modified: January 2022 Reports to ... Experience with iOS and Android cellular devices and support of iOS and Android device. Ability to ...
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Help Desk Specialist FLSA Classification: Non-Exempt Date Modified: January 2022 Reports to ... Experience with iOS and Android cellular devices and support of iOS and Android device. Ability to ...
Kalamazoo, MI · On-site
Routine visits to regional offices for staff support Required Traits & Characteristics: * Proven ... level position, or are looking to accelerate your career opportunities - you want to work for a ...
Kalamazoo, MI · On-site
Routine visits to regional offices for staff support Required Traits & Characteristics: * Proven ... level position, or are looking to accelerate your career opportunities - you want to work for a ...
Allegan, MI · On-site
$17.50 - $23.75/hr
Responds to telephone calls, email and personnel requests for support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices ...
Allegan, MI · On-site
$17.50 - $23.75/hr
Responds to telephone calls, email and personnel requests for support. Documents, tracks, and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices ...
$9.01 - $10.82
4% of jobs
$10.82 - $12.63
4% of jobs
$12.63 - $14.44
9% of jobs
$15.23 is the 25th percentile. Wages below this are outliers.
$14.44 - $16.25
17% of jobs
The median wage is $17.54 / hr.
$16.25 - $18.06
22% of jobs
$19.77 is the 75th percentile. Wages above this are outliers.
$18.06 - $19.87
20% of jobs
$19.87 - $21.68
15% of jobs
$21.68 - $23.49
3% of jobs
$23.49 - $25.29
6% of jobs
$25.29 - $27.10
0% of jobs
$27.10 - $28.91
0% of jobs
$9
$18
$28
A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.
To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.
Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.
For Level 1 Help Desk Support jobs in Michigan, the most frequently searched job titles are:
The top searched job categories for Level 1 Help Desk Support jobs in Michigan are:
$60K - $65K/yr
Full-time
Posted 11 days ago
Sourced by ZipRecruiter
Founded in 1948, Robert Half pioneered the idea of professional talent solutions to connect opportunities at great companies with highly skilled job seekers. As business needs changed, we evolved to offer specialized talent solutions for finance and accounting, technology, administrative and customer support, creative and marketing, and legal fields. In 2002, we introduced our subsidiary, Protiviti, a global independent risk consulting and internal audit service, to support companies as they faced more strategic business challenges.
Recruiting and staffing services
10,000+ Employees
San Ramon, CA, US
1948
