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Level 1 Help Desk Support Jobs in Michigan (NOW HIRING)

Busch's Fresh Foods Market

Help Desk Manager

Ann Arbor, MI · On-site

$60K - $75K/yr

Monitor performance metrics and ensure service level compliance. * Provide leadership, coaching, and guidance to Help Desk team members. IT Equipment & Infrastructure Support * Manage workstations ...

Robert Half

Help Desk Analyst - Part Time

Kalamazoo, MI · On-site

$20.90 - $24.20/hr

We are looking for a dependable Help Desk Analyst to provide hands-on technical support for onsite users in Kalamazoo, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys ...

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · Remote

$18.50 - $25.25/hr

... supporting clients for our growing technology company! Do you like to solve problems and help ... We were recently recognized as one of the Best and Brightest Companies to Work For in Metro Detroit ...

Centaris

Level 2 Help Desk Technician

Sterling Heights, MI · On-site

$18.50 - $25.25/hr

... supporting clients for our growing technology company! Do you like to solve problems and help ... We were recently recognized as one of the Best and Brightest Companies to Work For in Metro Detroit ...

#twiceasnice Recruiting

Help Desk Technician

Petoskey, MI · On-site

$50K - $55K/yr

This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 years of help desk experience. Responsibilities include answering support ...

#twiceasnice Recruiting

Help Desk Technician

Petoskey, MI · On-site

$50K - $55K/yr

This entry-level role provides technical support to internal and external clients and is ideal for candidates with 1-3 years of help desk experience. Responsibilities include answering support ...

Ilitch

Help desk Representative

Detroit, MI

$17.25 - $22.25/hr

Provide first-level technical support and troubleshooting assistance related to Caesar Vision POS ... Minimum one (1) year of experience in customer service, technical support, help desk support, call ...

Edward Rose & Sons

Help Desk Technician

Bloomfield, MI · On-site

$19 - $25.75/hr

The Help Desk Technician provides first-level troubleshooting and technical support on Edward Rose & Son's applications and platforms. The Help Desk Technician gathers information and analyzes ...

Robert Half

Help Desk/Desktop Support Analyst

Holland, MI · On-site

$27.71 - $32.09/hr

We are looking for a Help Desk/Desktop Support Analyst to support day-to-day technology needs for a manufacturing environment in Holland, Michigan. This Long-term Contract position focuses on ...

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Showing results 21-40

All JobsLevel 1 Help Desk Support JobsLevel 1 Help Desk Support Jobs in Michigan

Level 1 Help Desk Support information

See Michigan salary details

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How much do level 1 help desk support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for level 1 help desk support in Michigan is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.10 per hour, depending on experience, location, and employer.

What is a Level 1 Help Desk Support?

A Level 1 Help Desk Support job involves providing first-line technical support to users experiencing IT-related issues. Responsibilities include troubleshooting basic hardware and software problems, assisting with password resets, and documenting incidents for escalation if necessary. Level 1 technicians rely on predefined solutions or scripts to resolve common issues quickly. They serve as the initial point of contact for IT support, ensuring efficient issue resolution or proper escalation to higher-level support teams. Strong communication and problem-solving skills are essential in this role.

What are the key skills and qualifications needed to thrive in Level 1 Help Desk Support?

To thrive as a Level 1 Help Desk Support, you need foundational IT knowledge, strong troubleshooting abilities, and typically a high school diploma or equivalent with some technical coursework or certifications like CompTIA A+ being beneficial. Familiarity with ticketing systems, remote desktop tools, and basic operating system environments (Windows, macOS) is often required. Excellent communication, patience, and customer service skills help resolve user issues while building trust. These competencies ensure efficient problem resolution and a positive experience for users needing front-line technical assistance.

What are the typical career advancement opportunities for someone starting as Level 1 Help Desk Support?

Starting in a Level 1 Help Desk Support role provides a solid foundation for advancing in the IT field. Many professionals move into higher-level support positions, such as Level 2 or Level 3 Help Desk, network administration, or specialized technical roles as they gain experience and pursue further certifications. This entry-level position offers great exposure to troubleshooting a variety of technical issues and collaborating with different departments, which builds valuable skills for future growth. Employers often support continuing education, making it an excellent starting point for a long-term IT career.

Is help desk support a good entry-level IT job?

Help desk support is a common entry-level IT role that provides foundational experience in troubleshooting, customer service, and technical skills. It often requires knowledge of operating systems, basic networking, and support tools, making it a good starting point for a career in IT.

What are popular job titles related to Level 1 Help Desk Support jobs in Michigan?

For Level 1 Help Desk Support jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Level 1 Help Desk Support jobs in Michigan look for?

The top searched job categories for Level 1 Help Desk Support jobs in Michigan are:

Level 1 Help Desk Support jobs near you
Infographic showing various Level 1 Help Desk Support job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $37,789 per year, or $18.2 per hour.

Help Desk Manager

Busch's Fresh Foods Market

Ann Arbor, MI • On-site

$60K - $75K/yr

Full-time

Retirement

Posted 13 days ago

Job description

Food Lovers Unite!
Busch's is HIRING and we want you! Love food, fun, and fabulous people? Join our family-owned Michigan team and cook up a career full of flavor!
Wage: Salary- $60-$75k (annually)
What's in store?
  • Flexible schedules
  • Employee discounts
  • 401K with company match
  • Tuition reimbursement
  • Daily Pay available

Ready to spice up your job and grow with us? Apply now and let's create the perfect pear together!
Key Accountabilities
Help Desk Operations & Leadership
  • Lead daily Help Desk operations, including prioritizing and assigning support requests.
  • Manage staff schedules and on-call coverage, including off-hours emergency support.
  • Ensure all incidents and service requests are properly logged, prioritized, tracked, and resolved or escalated in accordance with SLAs.
  • Monitor performance metrics and ensure service level compliance.
  • Provide leadership, coaching, and guidance to Help Desk team members.

IT Equipment & Infrastructure Support
  • Manage workstations, POS lanes, and printers, including inventory control, maintenance, and new deployments. Other IT assets under Help Desk management include retail scales, scanning guns, tablets, desk phones, and other similar devices.
  • Maintain accurate asset tracking and lifecycle management of IT equipment.
  • Maintain consistent inventory levels for Help Desk-supported hardware and supplies.
  • Identify cost-effective purchasing options and support IT budget management.

Systems & Infrastructure Support
  • Provide support to the Systems Administrator and Infrastructure Director as needed.
  • Support security camera systems in partnership with Loss Prevention, ensuring system uptime and coordinating enhancements or changes.

Projects & Continuous Improvement
  • Participate in and support IT projects, including research, planning, and implementation.
  • Contribute ideas and recommendations to improve operational efficiency, system reliability, and guest experience.
  • Anticipate issues, implement preventative measures, and adapt processes to improve outcomes.

Professional Development & Collaboration
  • Maintain professional and technical knowledge through training, certifications, industry publications, and networking.
  • Build and maintain strong working relationships with associates, vendors, and guests.

Organizational Alignment
  • Consistently follow Busch's policies and procedures.
  • Demonstrate passion for Busch's products and services by staying informed and sharing knowledge with others.
  • Execute responsibilities with operational integrity and professionalism.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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