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Entry Level Help Desk Support Jobs in Detroit, MI

Collabera

Help Desk Support

Ann Arbor, MI

$17 - $22/hr

Provide exemplary client support and technical issue resolution via email as needed Maintain strong knowledge on supported products Meet performance objectives in call quality, customer satisfaction ...

Purposelink Recruitment

IT HELP DESK

Ann Arbor, MI

Help Desk Support (2+ years) * Microsoft Windows (2+ years) * Active Directory (1+ years) * Citrix (1+ years) * 2+ years of experience in ANY of the following: * Microsoft Office * Microsoft Azure ...

Wayne State University

Help Desk Analyst I

Detroit, MI · On-site

$48K/yr

Incumbents provide direct support and communication to customers (faculty, students, staff, alumni ... Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing ...

Wayne State University

Help Desk Analyst I

Detroit, MI

$20.25 - $27.75/hr

Incumbents provide direct support and communication to customers (faculty, students, staff, alumni ... Help Desk Analyst I This is the proficiency level for incumbents with responsibility for providing ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... support services. Based out of Rochester Hills, Michigan, we continuously strive to provide ...

SolvIT, Inc.

Help Desk Agent - Level 1

Rochester Hills, MI · On-site

$15.75 - $20/hr

Help Desk Agent - Level 1 REPORTS TO: Help Desk Manager JOB TYPE: Full Time DAYS/HOURS: 40 hours ... support services. Based out of Rochester Hills, Michigan, we continuously strive to provide ...

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Entry Level Help Desk Support information

See Detroit, MI salary details

$10

$20

$32

How much do entry level help desk support jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for entry level help desk support in Detroit, MI is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $17.36 and $22.84 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Detroit, MI? For Entry Level Help Desk Support jobs in Detroit, MI, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Detroit, MI look for? The top searched job categories for Entry Level Help Desk Support jobs in Detroit, MI are:
What cities near Detroit, MI are hiring for Entry Level Help Desk Support jobs? Cities near Detroit, MI with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Detroit, MI as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,921 per year, or $20.6 per hour.

Help Desk Support

Collabera

Ann Arbor, MI

$17 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Company Description

About Collabera:


Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. 


Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.


Job Description

Duration: 4 Months

Provide exemplary client support and technical issue resolution via phone and email.

Provide exemplary client support and technical issue resolution via email as needed

Maintain strong knowledge on supported products

Meet performance objectives in call quality, customer satisfaction surveys, and call handling

Provide timely follow up on outstanding client issues

Effectively communicate and interact with staff assigned to assist in resolving client issues

Facilitate general web-based sessions to aid new customers in implementing CS software

Assist with Customer Service queues and Service Reception as needed

Strong call handling soft skills

Strong software and hardware troubleshooting skills

Ability to self manage and work as a contributing member of a team

Ability to stay motivated in a fast paced, high pressure environment

Strong research and problem solving skills

Ability to quickly learn and master technical or complex information


Additional Job Requirements

1 Year of customer service experience required

Associates or bachelor's degree a plus

Ability to work overtime with a varied schedule including evenings and weekends in our Ann Arbor, MI office is a must.


Additional Information

To schedule an interview, please contact;

Rakhi Sharma

973 475 7417

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