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Entry Level Help Desk Support Jobs in Niles, MI (NOW HIRING)

Medasource

Help Desk Desktop Support

Granger, IN · On-site

$18 - $24.25/hr

Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from ...

New

Medasource

Help Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

Provide Tier 1 helpdesk support to end users * Troubleshoot and resolve technical issues efficiently * Assist users with varying levels of technical knowledge and backgrounds * Manage multiple tasks ...

Patrick Industries

Service Desk Technician

Elkhart, IN · On-site

Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up ...

U.S. Navy

IT Support Specialist

Sawyer, MI · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Coloma, MI · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Edwardsburg, MI · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Osceola, IN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

U.S. Navy

IT Support Specialist

Mishawaka, IN · On-site

What to Expect High tempo, mission critical work supporting around the clock operations and watch floors; mix of help desk and user support, network and systems administration, incident response, and ...

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Entry Level Help Desk Support information

See Niles, MI salary details

$9

$18

$30

How much do entry level help desk support jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for entry level help desk support in Niles, MI is $18.94, according to ZipRecruiter salary data. Most workers in this role earn between $15.96 and $20.96 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Niles, MI?

For Entry Level Help Desk Support jobs in Niles, MI, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Niles, MI look for?

The top searched job categories for Entry Level Help Desk Support jobs in Niles, MI are:

What cities near Niles, MI are hiring for Entry Level Help Desk Support jobs?

Cities near Niles, MI with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Niles, MI as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 24% Part Time, 5% Contract, and 1% Nights. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $39,401 per year, or $18.9 per hour.

Help Desk Desktop Support

Medasource

Granger, IN • On-site

$18 - $24.25/hr

Other

Posted 3 days ago

New

Job description

About the Role:

Our client is seeking Helpdesk Technicians to join their team. This is a great opportunity for individuals with a solid customer service background who enjoy troubleshooting and supporting users from diverse backgrounds. Healthcare experience is a strong plus, but not mandatory.


Key Responsibilities:

  • Provide Tier 1 helpdesk support to end users
  • Troubleshoot and resolve technical issues efficiently
  • Assist users with varying levels of technical knowledge and backgrounds
  • Manage multiple tasks and prioritize effectively in a fast-paced environment
  • Deliver exceptional customer service to ensure user satisfaction


Qualifications:

  • Previous Helpdesk experience, preferably Tier 1 support
  • Excellent customer service and communication skills
  • Strong troubleshooting and problem-solving abilities
  • Ability to multitask and work independently
  • Experience in the healthcare industry is a major plus

Apply