ZipRecruiter

Log In

1

Help Desk Password Reset Jobs in Michigan (NOW HIRING)

SBT Global, Inc.

IT Helpdesk

Plymouth, MI

$60/hr

Manage user accounts, password resets, access permissions, and other requests through Active ... Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

$60/hr

Manage user accounts, password resets, access permissions, and other requests through Active ... Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ...

SBT Global, Inc.

IT Helpdesk

Plymouth, MI · On-site

Manage user accounts, password resets, access permissions, and other requests through Active ... Qualifications * 5+ years of hands-on IT support or Helpdesk experience . * Strong experience ...

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

... Password Self Service. Provide a solid level of understanding and knowledge related to the ... Experience in customer service or technical help desk environment preferred. Understanding of Farm ...

Michigan Farm Bureau

Agency Support Analyst

Lansing, MI · On-site

... Password Self Service. Provide a solid level of understanding and knowledge related to the ... Experience in customer service or technical help desk environment preferred. Understanding of Farm ...

Zoller, Inc.

IT Helpdesk Level 1/2

Ann Arbor, MI · On-site

... password resets, and access control. * Document and maintain records of support activities and ... helpdesk ticketing system. * Provide basic training to end-users on software and hardware usage.

CorePower Yoga

$18.50/hr

Help students with purchases, including retail, mat/towel rentals, water, and yoga products; upsell ... Maintain practice rooms: tidy spaces, reset props, clean mirrors, and ensure overall readiness.

Mango Cannabis Co.

IT Manager

West Bloomfield, MI · On-site

$87K - $107K/yr

... help desk support processes and ensure timely issue resolution across all locations • Oversee ... password management, access controls, device security, and system updates • Monitor for security ...

previous pagenext page

Showing results 21-40

All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Michigan

Help Desk Password Reset information

What does a help desk password reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

What are the key skills and qualifications needed to thrive as a help desk password reset specialist?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a help desk password reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

Is help desk password reset a good entry-level IT job?

Help desk password reset roles are typically considered entry-level IT positions that require basic technical skills and customer service abilities. They often serve as a starting point for IT careers, providing experience with troubleshooting, ticketing systems, and common software tools. These roles can lead to more advanced IT positions with additional certifications and skills development.

What job can I get after help desk password reset?

After gaining experience in help desk password reset, you can pursue roles such as IT support specialist, technical support technician, or desktop support analyst. These positions often require knowledge of troubleshooting, operating systems, and remote support tools, and may lead to further certifications like CompTIA A+ or Network+.

What are popular job titles related to Help Desk Password Reset jobs in Michigan?

For Help Desk Password Reset jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Help Desk Password Reset jobs in Michigan look for?

The top searched job categories for Help Desk Password Reset jobs in Michigan are:

What cities in Michigan are hiring for Help Desk Password Reset jobs?

Cities in Michigan with the most Help Desk Password Reset job openings:

Help Desk Password Reset jobs near you

IT Helpdesk

SBT Global, Inc.

Plymouth, MI

$60/hr

Contractor

Posted 18 days ago

Job description

Company Description

Working Location: Plymouth, MI

Salary rate: $60 - 65k DOE

Job Description
  • Provide Tier 2 technical support for desktop and laptop computers, monitors, printers, scanners, mobile devices, and other peripherals.
  • Troubleshoot and resolve hardware, software, network, and Windows-related issues.
  • Support Windows 10/11 operating systems and Microsoft Office applications.
  • Manage user accounts, password resets, access permissions, and other requests through Active Directory.
  • Support user onboarding and offboarding, including account setup, access management, and equipment preparation.
  • Install, configure, update, and maintain desktop hardware and software.
  • Assist with software deployment, patches, system updates, and upgrades.
  • Utilize remote support tools such as SCCM and BeyondTrust to diagnose and resolve user issues.
  • Manage and document incidents, requests, troubleshooting steps, and resolutions through an IT ticketing system.
  • Escalate complex technical issues to senior infrastructure or network teams when necessary.
  • Provide on-site support and respond to urgent or business-critical IT issues.
  • Identify recurring technical issues and recommend process improvements or long-term solutions.
  • Maintain accurate IT asset and inventory records.
  • Follow established IT security policies, procedures, and operational standards.
  • Collaborate with network, infrastructure, security, and other IT teams to ensure timely issue resolution.
Qualifications
  • 5+ years of hands-on IT support or Helpdesk experience.
  • Strong experience supporting Windows 10/11 environment

Preferred Qualifications:

  • Experience with PowerShell or basic scripting.
  • Experience with software deployment, patch management, and system upgrades.
  • Experience with IT asset management and inventory systems.
  • Experience supporting network connectivity and basic networking issues.
  • Experience in a manufacturing, government, or large enterprise IT environment.
  • Knowledge of ITIL practices.
  • CompTIA A+, Network+, Microsoft, or other relevant certifications.
  • Korean/English bilingual communication skills.
  •  
  • Hands-on experience with Microsoft Active Directory and user account management.
  • Experience supporting Microsoft Office and standard enterprise applications.
  • Experience troubleshooting desktop, laptop, printer, monitor, network, and peripheral issues.
  • Experience with IT ticketing/service management systems.
  • Experience supporting 500+ end users in an enterprise or corporate environment.
  • Hands-on experience with remote support tools such as SCCM, BeyondTrust, Remote Desktop, or similar platforms.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Ability to prioritize multiple support requests in a fast-paced environment.
  • Strong customer service mindset and ability to communicate effectively with non-technical users.
Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply