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Nc Fast Help Desk Jobs in Michigan (NOW HIRING)

Yeo & Yeo

Helpdesk Coordinator

Saginaw, MI · On-site

... and help businesses achieve their IT objectives. Position Summary We are seeking a full-time ... Ability to work in a fast-paced environment Leadership * Ability to work through client issues and ...

GDI Infotech

Level 2 Service Desk Support

Ann Arbor, MI · Remote

$60K - $65K/yr

This role is ideal for a technical professional who thrives in a fast-paced Managed Service Provider (MSP) environment , supporting a diverse client base across multiple industries. As a Level 2 ...

CFS

IT Manager

Grand Rapids, MI · Remote

$110K - $130K/yr

... including help desk support, hardware, software, systems, and network management. * Ensure ... Ability to manage multiple priorities and projects in a fast-paced environment. * Experience ...

Karim Dental Group Pllc

Dental Front Desk

White Lake, MI · On-site

$19 - $24/hr

Act fast! We are a small private dental office. We are seeking a dental front desk to help answer phones, make appointment, do recall, check patients in and out and to do insurance verification. We ...

Karim Dental Group Pllc

Dental Front Desk

White Lake, MI · On-site

$19 - $24/hr

Act fast! We are a small private dental office. We are seeking a dental front desk to help answer phones, make appointment, do recall, check patients in and out and to do insurance verification. We ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Michigan

Nc Fast Help Desk information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do nc fast help desk jobs pay per year?

As of Aug 19, 2026, the average yearly pay for nc fast help desk in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Michigan?

For Nc Fast Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Michigan look for?

The top searched job categories for Nc Fast Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Nc Fast Help Desk jobs?

Cities in Michigan with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

Helpdesk Coordinator

Yeo & Yeo

Saginaw, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Job description

Come grow with us.

Yeo & Yeo Technology is a premier IT solutions provider in Michigan, delivering managed IT and cybersecurity services, knowledge-based technology solutions and full-service systems integration since 1984. For over four decades, we have empowered our clients to enhance efficiency and profitability by proactively managing their IT infrastructure.

We believe our people are our future. We provide a dynamic environment for individuals with the drive to become leaders in the IT industry. At Yeo & Yeo, your career path is a collaborative journey. You will be equipped with comprehensive career development resources, advocacy experiences, and clear choices for advancement. We are committed to supporting your growth into leadership positions and fostering a healthy work-life balance.

By applying today, you are taking the first step toward joining a team of enthusiastic, creative, and intelligent problem-solvers. Together, we work toward a common goal: delivering innovative technology solutions that drive operational efficiency and help businesses achieve their IT objectives.

Position Summary

We are seeking a full-time Scheduler/Coordinator. The Scheduler/Coordinator will be responsible for effectively organizing and scheduling service requests for internal and external clients in a fast-paced environment. This position will enthusiastically provide superior customer service skills while troubleshooting client questions, issues and projects.

Key Responsibilities

  • Works with customers to solve problems, assist with inquiries, etc.
  • Accurately logs client and employee service requests within a helpdesk setting
  • Ability to use call tracking software, maintaining operating procedures
  • Ability to effectively multi task
  • Utilize the proper support mechanism in response to service requests
  • Ability to track the use of Tools and Inventory
  • Respond to customer inquiries through various forms of communication
  • Ability to work in a team setting

Qualifications

  • Minimum of 2 year's previous experience in customer service
  • Knowledge of common computer hardware, software applications and operating systems
  • Excellent verbal and written communication skills
  • Customer service driven
  • Ability to work in a fast-paced environment

Leadership

  • Ability to work through client issues and their impact to business while determining a solution focused resolution
  • Learn and understand how position is critical to the success of the organization and be willing to accept responsibility and be accountable for own actions

Benefits & Perks

We are committed to investing in our people, both professionally and personally. Our comprehensive benefits and perks package is designed to support your well-being and career growth, and includes:

  • This is a position in our Saginaw office
  • Competitive salary and bonus opportunities
  • Excellent medical, dental, and vision plan options
  • 401(k) plan with company match
  • Life insurance
  • Referral programs
  • Community service opportunities
  • Dress for your day attire
  • Fun company events
Employment Type: Full-Time Hourly

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