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Nc Fast Help Desk Jobs in Michigan (NOW HIRING)

FasTemps

Front Desk

Ann Arbor, MI · On-site

$18/hr

Helpful work environment, they want you to succeed * Team oriented employees help one another meet ... Fast paced * Excellent training and long-term growth and development. PERKS UPON HIRE: * Medical

Fraser Eye Care Center

Front Desk Receptionist

Fraser, MI · On-site

$19 - $20/hr

Front Desk Receptionist Michigan Locations: Commerce Twp., Fraser, Port Huron, Rochester Hills ... fast-paced medical office. The ideal candidate is comfortable using technology, enjoys helping ...

Linchris

Front Desk Associate

Ann Arbor, MI · On-site

$13.75 - $17.50/hr

... desk team. In this role, you will be one of the first points of contact for guests and play an ... The ideal candidate is comfortable working in a fast-paced environment, enjoys helping others, and ...

Linchris

Part-time Hotel Front Desk Associate

Ann Arbor, MI · On-site

$13.75 - $17.50/hr

In this part-time position, you will help create a welcoming guest experience by providing ... Ability to remain organized, detail-oriented, and composed in a fast-paced setting * Basic computer ...

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All JobsNc Fast Help Desk JobsNc Fast Help Desk Jobs in Michigan

Nc Fast Help Desk information

See Michigan salary details

$32.7K

$73K

$108.5K

How much do nc fast help desk jobs pay per year?

As of Sep 12, 2026, the average yearly pay for nc fast help desk in Michigan is $73,023.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,500.00 and $87,200.00 per year, depending on experience, location, and employer.

What is an NC FAST Help Desk?

An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.

What are the key skills and qualifications needed to thrive as an NC FAST Help Desk specialist?

To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.

What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?

NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.

What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?

AspectNc Fast Help DeskNc Help Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk support, remote and on-siteHelp desk support, remote and on-site
Industry UsageIT support in government and education sectorsIT support across various industries

Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.

What are popular job titles related to Nc Fast Help Desk jobs in Michigan?

For Nc Fast Help Desk jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Nc Fast Help Desk jobs in Michigan look for?

The top searched job categories for Nc Fast Help Desk jobs in Michigan are:

What cities in Michigan are hiring for Nc Fast Help Desk jobs?

Cities in Michigan with the most Nc Fast Help Desk job openings:

Nc Fast Help Desk jobs near you

IT Helpdesk and Field Technician Level 2 / Level 3

Dundee, MI • On-site

Eskatech
See more jobs at Eskatechexternal

$45K - $60K/yr

Full-time

Medical, Dental, Vision

Re-posted 27 days ago

Job description

Field IT Technician Level 2/3 — Multi-Site Retail (Philadelphia)

15+ years in business, Managed IT, CCTV, retail verticals, regulated environments where uptime matters.

Location: Philadelphia, PA (local travel 300 mi radius)
Employment Type: Full-Time
Benefits: Medical insurance, potential flexible work-from-home schedule

Position Overview

We are seeking a Field Service IT Technician with strong technical expertise and leadership skills to join our growing team. This hybrid role involves hands-on IT support, field service, remote L1 triage, and help desk troubleshooting. The ideal candidate will also have experience coordinating IT projects and working closely with clients to ensure a seamless technical experience.

Key Responsibilities

  • Provide proactive support to clients via phone, remote sessions, and onsite visits.
  • Manage help desk support tickets, ensuring timely resolution and excellent customer satisfaction.
  • Serve as a liaison between Technical Support and Sales teams to support pre- and post-sales client needs.
  • Conduct IT project coordination and scheduling (deployments, upgrades, migrations, etc.).
  • Perform installation, configuration, and maintenance of PCs, laptops, printers, network infrastructure and peripherals.
  • Troubleshoot network connectivity, software, and hardware issues.
  • Execute setup of routers, switches, and wireless equipment.
  • Track, document, and escalate issues using ticketing systems.
  • Provide end-user training and onboarding at client sites.
  • Travel to client sites throughout region as needed.

Required Qualifications

  • 2+ years of IT support or field service experience (MSP experience a plus).
  • Strong knowledge of Windows Operating Systems, Microsoft 365, Active Directory, Cisco Meraki and general networking concepts.
  • Demonstrated experience in:
    • Help desk / technical support
    • Small project management (planning, scheduling, client communication)
  • Excellent troubleshooting, problem-solving, and communication skills.
  • Ability to multitask and work independently in a fast-paced environment.
  • Professional demeanor and strong client relationship skills.
  • Valid driver’s license and reliable vehicle transportation.
  • Ability to travel within a 300 mile radius to support clients on-site when needed.
  • Ability to climb a ladder and lift up to 30 pounds.

Preferred Qualifications

  • Familiarity with managed services tools (RMM/PSA platforms).
  • CompTIA, Microsoft, or related certifications.
  • Knowledge of cloud services, backups, cybersecurity best practices.
  • Previous experience with pre/post-sales client support.

Why Join Us?

  • Opportunity to work on diverse IT environments and grow your skills.
  • Small team environment where your contributions directly impact client success.
  • Exposure to a growth retail vertical, and a real career path.
  • Flexible work-from-home options with travel.
  • Competitive salary and benefits package.