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Administrative & Front Desk Specialist

Southwest Michigan Behavioral Health (SWMBH) | Hourly, Non-Exempt

Position: Administrative & Front Desk Specialist

Launch Your Career as an Administrative & Front Desk Specialist

Fresh out of school and looking for a role where you'll actually get to do things — not just fetch coffee? As our Administrative & Front Desk Specialist, you'll be the welcoming first point of contact for our organization while building real, transferable skills in communications, project coordination, and administrative operations. If you're organized, personable, curious, and ready to learn by doing, we want to hear from you.

Compensation

Minimum: $40,836. Maximum: $52,504. Starting pay is based on experience.

What You'll Do

• Be the friendly, professional first point of contact — welcoming visitors and handling calls with confidence.
• Screen calls and visits, and direct people to the right person or department across the organization.
• Collect, sort, and distribute mail and courier deliveries.
• Coordinate meetings and manage conference room logistics, from scheduling to setup.
• Maintain a safe, clean, and secure reception area, including visitor check-in/check-out procedures.
• Own communications tasks: proofread, draft emails, and prepare correspondence for internal and external audiences.
• Build and manage an organized digital filing system, safeguarding confidential documents.
• Provide general administrative support to team members across multiple departments.
• Run the organization's social media presence and help maintain the website.
• As you grow into the role, take on additional responsibilities such as tracking vendor contracts, monitoring purchases, and maintaining policy documentation.
• Take on short-term projects and new challenges as they come up — no two days are exactly the same.

Requirements for the Administrative & Front Desk Specialist Role

To be considered for the Administrative & Front Desk Specialist position, applicants must have:

• An associate degree in business or a related field.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft Office 365 (Word, Excel, Outlook, PowerPoint).
• Ability to maintain the highest level of confidentiality when handling sensitive information.
• Ability to work primarily in an office environment, including frequent sitting, standing, and walking, and to occasionally lift up to 20 lbs.
• Reliable availability for hourly, non-exempt scheduling, including hybrid days as designated by agency policy.

What You Bring

• A knack for staying organized, even when priorities shift.
• A professional, positive presence — you're the kind of person people are glad to see at the front desk.
• A genuine interest in people, and a supportive attitude toward diverse backgrounds and life experiences.
• Bachelor's degree a plus, but not required.
• Bonus points for experience with social media management or website maintenance.

Prior administrative experience is a plus, but we know everyone starts somewhere — internships, campus leadership roles, part-time jobs, and student organization experience all count.

Why SWMBH?

• Hands-on experience from day one, working alongside team members across departments and seeing how decisions get made.
• Room to grow — this role touches nearly every department, a great launchpad if you're still figuring out your path.
• Meaningful work — SWMBH supports behavioral health services across our region; the work you do here has real impact on real people.
• Hybrid flexibility on designated days, per agency policy.
• A supportive, mission-driven team that values a culturally competent, trauma-informed, person-centered approach in everything we do.

The Details

• Position: Administrative & Front Desk Specialist
• Reports to: Chief Administrative Officer
• Status: Hourly, Non-Exempt
• May occasionally travel locally to attend promotional or related events.

Ready to start your career with purpose? Apply today and tell us why you'd be a great fit for the Administrative & Front Desk Specialist role at SWMBH.