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Help Desk Lead Jobs (NOW HIRING)

SOS International LLC

Help Desk Lead

Miami, FL · On-site

This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable ...

Marathon TS

Help Desk Lead

Quantico, VA · On-site

Help Desk Lead Marathon TS is looking for a Help Desk Lead to support our client in Quantico, VA. Major Duties & Responsibilities: * Serve as the primary point of contact for end users to provide ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site

$61K - $141K/yr

Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL

$61K - $141K/yr

Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories ...

CompQsoft Inc

Help Desk Lead

Colorado Springs, CO · On-site

Help Desk Lead Location: SSFB, Colorado Spring CO ( Communications Focal Point - SSFB ) Full-time job with salary and benefits Certification: Any one of the IAT Level II certifications (Security+ CE ...

CompQsoft,Inc .

Help Desk Lead

Colorado Springs, CO · On-site

Help Desk Lead Location: SSFB, Colorado Spring CO ( Communications Focal Point - SSFB ) Full-time job with salary and benefits Certification: Any one of the IAT Level II certifications (Security+ CE ...

CompQsoft

Help Desk Lead

Colorado Springs, CO · On-site

Help Desk Lead Location: SSFB, Colorado Spring CO ( Communications Focal Point - SSFB ) Full-time job with salary and benefits Certification: Any one of the IAT Level II certifications (Security+ CE ...

CompQsoft, Inc.

Help Desk Lead

Colorado Springs, CO

Help Desk Lead Location: SSFB, Colorado Spring CO ( Communications Focal Point - SSFB ) Full-time job with salary and benefits Certification: Any one of the IAT Level II certifications (Security+ CE ...

CompQsoft, Inc.

Help Desk Lead

Colorado Springs, CO

Help Desk Lead Location: SSFB, Colorado Spring CO ( Communications Focal Point - SSFB ) Full-time job with salary and benefits Certification: Any one of the IAT Level II certifications (Security+ CE ...

Booz Allen Hamilton

Help Desk Lead

Doral, FL · On-site

$86K - $198K/yr

R0245925 Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles ...

Booz Allen Hamilton

Help Desk Lead

Miami, FL · On-site

$86K - $198K/yr

Help Desk Lead Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles, theories, and concepts and ...

Booz Allen Hamilton, Inc.

Help Desk Lead

Doral, FL · On-site +1

$86K - $198K/yr

Share Help Desk Lead The Opportunity: Provide in-depth support and lead problem solving and implementation efforts for specific technology products or applications. Apply leading-edge principles ...

NALLEY CONSULTING, LLC

Help Desk Lead - Mid

Doral, FL · On-site

Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command J2 Required clearance: TS/SCI Required education: Bachelor's degree in Information Technology ...

NuAxis Innovations

Tier 1 Help Desk Lead

Washington, DC · On-site

The Tier 1 Help Desk Lead will ensure exceptional customer service, efficient call handling, adherence to established support processes, and achievement of key service level objectives.The successful ...

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Help Desk Lead information

See salary details

$21.5K

$63.1K

$118.5K

How much do help desk lead jobs pay per year?

As of Aug 15, 2026, the average yearly pay for help desk lead in the United States is $63,130.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $78,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Lead, and why are they important?

To thrive as a Help Desk Lead, you need a solid background in IT troubleshooting, customer support, and leadership, often supported by an associate or bachelor’s degree in information technology or a related field. Familiarity with ticketing systems like ServiceNow or Zendesk, as well as certifications such as CompTIA A+ or ITIL, is typically required. Excellent communication, problem-solving abilities, and team management skills help you mentor staff and resolve complex issues efficiently. These competencies ensure smooth IT operations, high customer satisfaction, and effective team performance in a fast-paced environment.

What does a Help Desk Lead do?

A Help Desk Lead oversees the daily operations of a help desk team, ensuring that support requests are handled efficiently and customer satisfaction is maintained. They are responsible for managing and mentoring help desk staff, monitoring ticket queues, and providing technical guidance when needed. Additionally, Help Desk Leads often coordinate with other IT departments to resolve complex issues and implement process improvements. Their role is crucial in maintaining high service standards and supporting organizational technology needs.

What is the difference between Help Desk Lead vs Help Desk Technician?

AspectHelp Desk LeadHelp Desk Technician
CertificationsCompTIA A+, ITIL, leadership certificationsCompTIA A+, HDI Support Center Analyst
Work EnvironmentSupervises team, manages escalationsProvides technical support to end-users
ResponsibilitiesTeam coordination, process improvementIssue troubleshooting, user support

The Help Desk Lead typically oversees support teams, manages escalations, and improves support processes, requiring leadership skills and certifications. The Help Desk Technician focuses on resolving technical issues directly for users, with a primary emphasis on troubleshooting. Both roles are essential in IT support, but the Lead has a supervisory role, while the Technician is more hands-on with technical tasks.

How does a Help Desk Lead typically collaborate with other IT teams to resolve complex technical issues?

A Help Desk Lead plays a crucial role in bridging the gap between the help desk team and other specialized IT departments, such as network administration or software development. When complex technical issues arise, the Help Desk Lead is responsible for escalating tickets, providing detailed documentation, and facilitating communication to ensure efficient resolution. They often coordinate meetings, delegate tasks, and follow up on progress, ensuring that end users receive timely support while also helping their team learn from these escalated scenarios. This collaborative approach not only resolves issues effectively but also fosters continuous skill development within the help desk team.
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What cities are hiring for Help Desk Lead jobs?

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What states have the most Help Desk Lead jobs?

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Help Desk Lead jobs near you
Infographic showing various Help Desk Lead job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 27% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $63,130 per year, or $30.4 per hour.

Help Desk Lead

SOS International LLC

Miami, FL • On-site

Other

Re-posted 29 days ago

Job description

Doral, FL, USA

Full-time

Clearance Requirement: Top Secret/SCI

Compensation: USD 59644 - USD 123877 - yearly

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

This position is contingent upon contract award

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.

Essential Job Duties:

  • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.

  • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.

  • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.

  • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.

  • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence

Qualifications

Minimum Requirements

  • Active TS-SCI Clearance.

  • Bachelor's degree in Information Technology, Computer Science, or a related field, or

  • five (5) years of equivalent experience in IT service management.

  • Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.

  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.

  • Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.

  • Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).

  • Strong customer service, team leadership, and incident resolution skills are required.

Preferred Qualifications

  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.

Additional Information

Work Environment

  • Normal office conditions.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

SOSi is an equal employment opportunity employer and affirmative action employer. All interested individuals will receive consideration and will not be discriminated against on the basis of race, color, religion, sex, national origin, disability, age, sexual orientation, gender identity, genetic information, or protected veteran status. SOSi takes affirmative action in support of its policy to advance diversity and inclusion of individuals who are minorities, women, protected veterans, and individuals with disabilities.

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